Temple Grove

Crowborough Road, Herons Ghyll, Uckfield TN22 4BY
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9.9 114 Reviews
  • Temple Grove, Uckfield
Temple Grove is a care home rated Outstanding by the CQC (January 2020) for up to 65 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex nursing care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and Wi-Fi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.

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Care Provided by Temple Grove

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Medici Healthcare Ltd
  • Person in charge
  • Eileen Allison (General Manager)
  • Admission Criteria
    • Private and NHS referrals
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Temple Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Vistors welcome 24 hours a day, 7 days a week


  • Parking

  • The home have able parking on site


Temple Grove Reviews (114)

Total of 114, showing 81-100
9.9

Temple Grove has a Review Score of 9.9 (9.881) out of 10, based on 37 reviews in the last 2 years. Over all time Temple Grove has 114 reviews.

Overall Experience

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Date Published

114
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Review from P D (Respite Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was most welcoming and so helpful getting me settled in and checking I had all I needed.
I can't praise them highly enough.
The food was also very good - well done to the chefs.

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Review from Denise B (Daughter-in-law of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Temple Grove for six months. From the beginning management and care home staff made the transition from home to care home very smooth. Mum was made extremely welcome by the caring and compassionate staff. Staff were also approachable and friendly to relatives who were obviously
anxious at this time. During her time here mum was unable to participate in the many activities available, but she did enjoy going to the dining room to eat her delicious meals. The personal and nursing care she received during her time here was exceptional and she was made very comfortable during her last days. The staff couldn't have been more caring and helpful when she died.

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Review from Diane V (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care! Temple Grove is situated in the countryside, the grounds are lovely as are the views from the resident's bedrooms. Furnishings ooze quality and bathrooms are fresh and modern. The care from all the staff is second to none they are knowledgeable, very professional team where residents
needs and feelings are paramount. The manager is very approachable, family and friends are made to feel welcome.

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Review from Mike D (Husband of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had a nasty time in another care home. I was worried when she had to go into Temple Grove but as soon as we got to Temple Grove all our worries went. The care, the welcome and the staff both office and care was wonderful, my wife was very happy. Gold star Temple Grove!

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Review from Gee M (Husband of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant caring nursing home set in rural surroundings yet adjacent to access to a main road and bus route with friendly and caring staff set on two floors with lounges and dining facilities. During the summer minibus visits to local places of interest and the seaside town of Eastbourne, Also
adjacent to the local church and cricket ground of Temple Grove.

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Review from Mel (Wife of Resident) published on 25 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We never wanted my husband to go into a home but walking into Temple Grove, I knew that this was the right place for him. The staff are friendly, full of fun but professional and caring. Since entering the home, my husband's health has improved and severe bed sores are almost healed due to the timely
and careful ministrations of the nursing staff. He is eating well, sleeping well and is happy. My family are grateful that they are welcome at any time and no one seems to mind when five of us all turn up at once. As I have told my friends and family who watched us care for him...If I was really poorly I would like to be looked after at Temple Grove.

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Review from Sally H (Daughter of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Temple Grove for 3 and a half months and the care she receives is first rate. Everybody from management to the cleaners has mum's best interests at heart and not only just mum but they care for me and my sisters too. We are kept fully informed to mum's medical treatment with us being
involved and having our say in her care. All the staff are very friendly and have time for us and if we have a worry, they have time to discuss it with us and help us work it out. We couldn't recommend Temple Grove highly enough.

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Review from Wendy S (Granddaughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident at temple grove now for nearly a year and has received outstanding care from day one.


When visiting, the staff make us feel very welcome and the accommodate everyone’s needs, I have two young boys, my nan's great grandson’s who love to play out in the garden and feel very

much at home.


My nan couldn’t be in better hands and it’s very comforting to know she has the care she needs 24/7.


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Review from Ann S (Friend of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always amazed by the loving care demonstrated by you all when I visit my dear friend
Nothing is too much trouble, It is a bright and welcoming place with superb facilities.
The care received here is second to none, everybody is treated with warmth and compassion.
I only wish that my mum could
have been taken care in her last years in such a wonderful home.

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Review from Stephen S (Son of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident now for nearly a year and has settled in really well. She raves about the staff and the care that she receives on a daily basis. The meals provided are of good quality and the catering staff will go the extra mile to accommodate mums dietary needs. Overall the staff are kind,
friendly and generous and will ask you when visiting if you would like any drinks. We have also had a Sunday roast when visiting and would recommend it. The atmosphere of the home is calm and friendly and you can sleep at night knowing that Mum is in safe caring hands.

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Review from Diana W (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was wonderfully looked after by compassionate staff in the last few months of her life. Every care was taken to provide medical support for her deteriorating condition to keep her as comfortable as possible. She was fussy about her food and every attempt was made to find something she would
like to eat. She was not able to take part in activities but someone always made time to talk to her and to listen to her. There were many kind little touches where staff went out of their way to support her. We were kept informed of her ups and downs. Our welfare was also considered and we were made to feel welcome at any time. Her en-suite room was a good size with basic furniture and she was able to bring in her own possessions. The home is surrounded by well-kept gardens and the ground floor rooms have an external door and a view of the bird feeders and local wildlife. I can highly recommend both the home and the staff.

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Review from Peter B (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff, administration and management are all committed to a high level of service. Care staff on wards certainly pull together and work as a team which is pleasing to see. Activities and socialisation are very good and relatives freedom of movement. Location and setting excellent. As a regular visitor,
you are welcome and relaxed. Would thoroughly recommend.

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Review from Annette N (Daughter of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally pleased with the overall standard of the staff and management. For the compassion, they show towards my mother the overall standard of the home is just excellent.

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Review from Maggie C (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father came for respite care over Christmas but has settled so well and is very happy.
We have decided it is much safer and happier for him to stay permanently.

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Review from Michael (Son of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed with terminal cancer in October and we were told she had weeks to live. Mum stayed at home for as long as she could and then deteriorated overnight, and the staff at Temple Grove worked with us to move Mum into the home quickly and the whole process was smooth.
The care given
to her was exemplary. She never had support before but she said the carer was so kind and compassionate and didn't make her feel like a burden. We could stay with her for as long as possible, we were part of the Temple Grove family even though it was such a short time.
Mum was pain-free, she was made to feel so special to her very last breath, she was not on her own when she passed.
The compassion and kindness rippled through the family. We will always be grateful for all the staff for making a difficult time easier.
We have been invited to the Herons Club which I will certainly attend when the time is right and I can feel able to talk through the feelings of loss and emptiness.

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Review from T C (Son of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly staff who offer drinks when with dad. Respond well to requests and the communication between the home and family is good.


Dad has Alzheimers, he "failed" to engage at a home nearer to us but at Temple Grove, he has improved greatly. He looks happy and is putting on weight. We as a

family are delighted and relieved to have found such a good last home for our dad.

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Review from Paul F (Civil Partner of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is now well on the road to recovery and that is in part due to the professionalism, kindness, integrity, humanity and dignity mixed with its flexibility, openness and overall structure found at Temple Grove Nursing Home during Aug and Sept 2017.


The staff were wonderful, friendly and

hugely supportive of both my partner and myself in allowing us to reach his goals.


The building is set in a wonderful rural location but with a modern layout and visiting hours: I was always welcome even when I left at 11pm.


Using the Heron Club I was allowed to express my feelings openly as a relative and it gave me the help to carry on when sometimes all seemed lost and, as importantly, to help others in the Club with what I had experienced.

He was told in July by the hospital that he would never walk again. He is walking and doing many other things never thought possible back in July. That is very much due to his transfer from the hospital to Temple Grove Nursing Home and then home.


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Review from Christa K (Wife of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband comes to Temple Grove for respite every 4-5 weeks. He is a complex care patient and needs help and assistance with all his needs. He finds his stay at Temple Grove very good and feels he is being cared for extremely well. The staff are very attentive and helpful and I, as his wife, have no
worries with his stay at the home, knowing that he is looked after very well. My husband is PEG fed.

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Review from Ollie B (Grandson of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this morning to see my Grandma, I was surprised at how lovely the staff and the home itself are, I couldn't ask for a nicer home for my Grandma and it's nice that I can sleep at night now knowing that she is safe and secure.

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Review from Evelyn A (Wife of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at this home. My husband goes in regularly for respite and is always cared for so well. They also find time for me, a hug or a little chat makes a huge difference. They have made such a difference to our lives and have enabled me to cope better at home by giving
such good respite care to my husband and a break for me.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Temple Grove is calculated as follows: ( (389 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 436 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Temple Grove is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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