Temple Grove

Crowborough Road, Herons Ghyll, Uckfield TN22 4BY
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9.9 114 Reviews
  • Temple Grove, Uckfield
Temple Grove is a care home rated Outstanding by the CQC (January 2020) for up to 65 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex nursing care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and Wi-Fi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.

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Care Provided by Temple Grove

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Medici Healthcare Ltd
  • Person in charge
  • Eileen Allison (General Manager)
  • Admission Criteria
    • Private and NHS referrals
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Temple Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Vistors welcome 24 hours a day, 7 days a week


  • Parking

  • The home have able parking on site


Temple Grove Reviews (114)

Total of 114, showing 101-114
9.9

Temple Grove has a Review Score of 9.9 (9.881) out of 10, based on 37 reviews in the last 2 years. Over all time Temple Grove has 114 reviews.

Overall Experience

  • 110
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Date Published

114
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77

Review from A H (Cousin of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you envisage a care home, it can bring a horrible memory. Temple Grove has changed my opinion as it is a wonderful place. The staff are amazing, they really care about their residents. I had a long journey and they made sure that I was Ok, got us drinks and somewhere I could rest as we stayed overnight.
My cousin was treated with dignity and cared for from the staff's hearts. Wonderful people who are professional and caring. Thank you.

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Review from Victoria M (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot tell you enough how wonderful the staff here are.
It is a big decision to choose a care home for a loved one and we spent so long visiting homes before choosing this one. The staff are all so lovely and you can see that they all genuinely care about their resident's well-being. They have gone
above and beyond to look after my dad and also all of us.
Nothing is ever too much trouble and we are always made to feel 100% welcome. Truly a home from home.
Thank you from the bottom of my heart for all you have done for dad and all of us.

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Review from Jackie L (Partner of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This an excellent care home, set in the countryside, in a beautiful part of the world.
As soon as you enter the building you are struck by the friendly atmosphere and welcomed by the staff.
Standards are high across the board from the support you get to the cleanliness and treatment given.
The staff
work as one big team and management is very hands on and always ready to talk to if need be.
After a short time, you come to realise it's like one big warm family, just what a home should be.
Highly recommend it.

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Review from Mandi H (Brother of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing...The staff are absolutely fantastic. The care they gave my brother was above and beyond. They were constantly checking to see if he needed anything and if he was comfortable. My brother needed extensive care and the staff at Temple Grove were more than capable of dealing with all his needs.
He was comfortable and so were we as a family. The most beautiful home from home.

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Review from Anthea S (Sister of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three years ago my sister moved from a nearby, more expensive 'deluxe' home, to Temple Grove.
Initially we were worried that things would not be as comfortable and care not as good.
We were so wrong.
Perhaps not quite as luxurious surroundings inside, or such fine food, but far more carers, call
bells answered immediately - always - nothing ever too much trouble, everything done with a smile.
I cannot fault the care, the way we are all greeted when visiting and the kindliness of the staff.
Lovely gardens, good, wholesome food and likes and dislikes always taken into consideration.

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Review from Suzanne B (Stepdaughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emergency palliative care. The care home has been amazing. Nothing has been too much trouble. They have been considerate, caring and respectful of my step-father. They have supported our family throughout. The nursing staff are kind, professional and always take the time to discuss care needs and changes
in my step-father's condition. Each decision has been a joint decision between my step-father's wishes, medical/clinical need and the family's concerns. The surroundings are beautiful and homely. A perfect balance between clinical need and home.

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Review from Elaine U (Daughter of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Parkinson's Disease and needed nursing care so moved to Temple Grove January 2016. She has a room on the ground floor, with a private wet room and french windows out onto a patio. The home is surrounded by gardens and woodland so she has a lovely view.
Her room is clean and comfortable
and she has many of her own pieces of furniture, pictures etc.
Mum was, of course, apprehensive about moving to a care home but she settled in very quickly and this was helped by the staff who are kind and caring. The nursing staff ensure that she always takes her various medications on time and the carers check on her regularly, often stopping for a chat or bringing her a hot drink.
Mum can stay in her room if she wishes or can join in the regular activities in the communal dinning room. She can also choose whether to join her friends for lunch in the dinning room or she can have it served in her room.
In summary, I know that my mum is safe and happy and is receiving the best care.

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Review from Sue C (Friend of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live 300 miles away from a family friend who has been a resident at the home since January 2017.
As I was coming to support her 'end of life', Temple Grove did all they could to make the four days I was there as easy as possible.
I had plenty of time to see the staff at work, and I can truly say
that I was impressed by the friendly staff, the hard work and dedication of staff and the willingness to accommodate both my needs and their residents' needs. I only have one regret, and that is that we weren't able to get my friend to agree to go there earlier. She would have both enjoyed and benefited from it.

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Review from M L (Brother of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ever since my brother moved to Temple Grove care home in 2015. I have visited him there and found all staff I have come into contact with have been very friendly and helpful. My brother always seems very happy there and gets on with all the staff. He tells me the food is good and should there be
something on the menu he does not like there is always something else provided.


From time to time I am told residents meet the chef and put forward suggestions for meals. A weekly notice of activities is given to the residents. The place always looks nice and clean. I cannot comment on value for money as I do not know what my brother pays.


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Review from Naomi D (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home for a loved one, where you don't have to worry if they are being cared for properly, if they are stimulated through daily activities and entertainment, where they receive delicious home cooked food and are ALWAYS treated with care and dignity - then this is the home
you are looking for!! If I needed to go in a home, I would want to be in this one, with wonderful caring staff looking after me! You will not find a happier better run home.

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Review from Maria W (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Temple Grove in August last year, my mother was previously in another home care home closer to my home - Big mistake! My sisters and I looked at a lot of local homes and Temple Grove shines brighter than any due to its bright, clean, airy rooms and cheery, compassionate carers.
I spent a lot of time visiting at this home and never once was I disappointed with the care my mother received. The manager and staff here could teach the other homes a thing or two!

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Review from Tina S (Granddaughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother spent the last 4/5 months of her life at "Temple Grove". She could not have been better cared for, the staff showed exemplary care and compassion to my grandmother, her every whim was catered to! The manager is hands on and always available to chat or just listen and reassure you. The
home is bright, spotlessly clean and I can honestly say ALL the staff are happy, smiling and always ready to help you.

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Review from Carol R (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the overall service, care and consideration towards my mother to be second to none.

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Review from Linda M (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the standard of care my mother is receiving at Temple Grove. The staff on Victoria wing are very helpful and caring.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Temple Grove is calculated as follows: ( (389 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 436 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Temple Grove is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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