Bentley Court

29 Nordley Road, Wednesfield, Wolverhampton WV11 1PX
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9.6 61 Reviews
  • Bentley Court, Wolverhampton
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Care Provided by Bentley Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 77 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Susan Shelley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)

Facilities

  • Close to Local shops
  • Near Public Transport
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Bentley Court Reviews (61)

Total of 61, showing 1-20
9.6

Bentley Court has a Review Score of 9.6 (9.607) out of 10, based on 13 reviews in the last 2 years. Over all time Bentley Court has 61 reviews.

Overall Experience

  • 32
  • 25
  • 2
  • 0
  • 2

Date Published

61
4
8
13
48

Review from V W (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a constant warm atmosphere when I visit my Dad, staff are positive, friendly , helpful, caring and sensitive to needs .
It is such a life changing event handing over care to others, this process was made so easy .
Communication is very good either in person or via the phone.
Dad's care
needs are met with dignity and diligence.
This review is regarding the whole time dad has been here.
Activities and entertainment are second to none, always something going on , residents interact happily ..
beautiful to see
There is an ethos that this is their home , residents happily move around, those who are able to.
Continuity of care is paramount to meet the unique needs of individuals this is demonstrated.
This morning I came into dad and he said '
put the kettle on bab ' he really feels at home .
All staff are a credit to this home making it a lovely place
Big shout out to the entertainment team
As a family we couldn't wish for a better service
Thank you

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Review from Sarah R (Niece of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely bowled over by Bentley Court Care Home and the amazing way my aunt has been welcomed. Staff are kind, caring and extremely hard-working. My aunt loves the meals and has begun participating in all activities offered, much to my relief. She has said that after struggling to live alone,
she now "feels safe" all the time and she is happier now than I have seen her in a long time. Thank you Bentley Court.

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Review from David T (Husband of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bentley Court is an oasis in the middle of the desert. I only have the utmost praise for the management and their brilliant staff. You are made to feel welcome and the amount of care my wife has received, in my opinion, is second to none. Every request is met with a smile and is always acted upon.
Well
done Bentley Court.

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Review from Raymond G (Husband of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has advanced dementia. I visit her every day. I know if I was not there she would be well looked after.

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Review from Beverley B (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bentley Court provides a warm and comfortable environment for those living here. Staff appear to be kind and caring and have time to chat to residents.

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Review from Kerry S (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in Bentley Court for eight weeks. When she arrived, she was not too well at all, not eating, suffering with delirium. In those short eight weeks, Mom has improved a great deal, she has a good appetite, enjoys most meals, has no more delirium, a massive improvement all round. Staff are friendly
and always there to help. Overall, a lovely home.

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Review from J G (Relative of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, welcoming, friendly environment, all staff members are very approachable, plenty of activities for the residents to participate in which is very important and not always evident in other homes visited. Well done to all staff, couldn't ask for a better home.

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Review from Karen T (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bentley Court Care Home has been a good choice of nursing home for my father. There are some excellent members of staff and I feel reassured when I visit that my Dad is being cared for with dignity and respect in a safe and happy environment. The food looks appetising and homemade and when I visit I
am always made to feel welcome. The staff are easily approachable should I have concerns. There are a range of activities organised by the staff at the home to bring variety and enjoyment to the resident's day. A big thank you to all the staff here!

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Review from John B (Husband of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife was referred from hospital to Bentley Court for assessment, she has received excellent care and I am so pleased she will be remaining at this care home. Everyone has been so helpful and supportive. The staff are so helpful and dedicated and a credit to the home and its management.

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Review from I W (Mother of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

WHat an absolutely fabulous care home, staff fantastic and always available. Lots of activities for the residents and they look like they're enjoying themselves. Food looks great. Rooms are very clean. Overall wonderful. Would definitely recommend to others.

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Review from Martin W (Son of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum sadly passed away on the 7th of November 2023. The staff could not have been more professional, helpful and accommodating during a difficult time for the family. All staff visited Mum during her last few days, and they were all visibly upset, you could tell they really cared for Mum. During her
eight years at the home, there have been new owners and new staff, but the staff currently have been the best by far. They made the family take comfort in knowing Mym was in safe and good hands when we were not there. I thank them all and will never forget the care they provided for Mum.

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Review from Wendy J (Daughter-in-law of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has now got a home that we as a family can call home. Staff are second to none. Dad looks like a different person. Gained weight and stopped some medications. We're so glad that Bentley Court will be Dad's final home after a previous care home failed him. Thanks all.

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Review from Carolyn S (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Bentley Court Care Home. My mother recently had an eight-week stay - the kindness she received exceeded all our expectations. Bentley Court is clean and spacious but what makes it special is the staff. There is a good ratio of staff to residents., the staff put the needs
of residents first and respond to them very quickly. They work extremely hard but still find time to talk to residents and their families and they always have a smile, making it a happy environment for the elderly people. Thank you Bentley Court.

Reply from Sue Shelley, Home Manager at Bentley Court

Thank you for your lovely review. It was a pleasure to have known your mum and you as her family. We wish her all happiness in her new home.


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Review from Anita B (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say thank you to the dedicated staff and management who have got Bentley Court to where it is now, and who I know will keep on improving this lovely home of my moms.
To all the carers who have been with mom through the covid months when we couldn't be there, she loves you as much as
she loves us, mom would not be here today without your hard work but most of all without your love and kindness.
To the new management whose doors are always open, thank you for working hard to get the CQC ratings going the right way. My emails get answered without delay, and any concerns or ideas that might improve my mom's daily life get acted on straight away. On a daily basis you leave your office and check every resident personally, including stopping to do my mom's hair!
To the cleaners and cooks and reception staff, who work hard and keep it looking so welcoming thank you.
I would recommend this home to anyone who has to make the hard decision to put a loved one in care.


Thank you.


Reply from Sue Shelley, Home Manager at Bentley Court

Thank you so much for your kind words. The staff have all worked so hard to achieve the good results from CQC. We will continue to improve the service by listening to the residents and the family.


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Review from Adrian H (Son of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in Bentley Court now 5 months, the treatment that she has received is second to none, every member of staff has a smile on their face and nothing is too much trouble, communication from the staff to our family when mom has had issues has been fast, efficient and informative. Which is nice
during these testing times, the place is immaculate and mom is treated with dignity and respect at all times by every staff member. I wouldn't hesitate in recommending this establishment and their professional top notch fantastic to anyone.

Reply from Sue Shelley, Home Manager at Bentley Court

Thank you for taking the time to leave a review. I will share your comments with the team.


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Review from D P (Husband of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home extremely comfortable considering my wife's condition. The staff, nurses and carers are very capable of whatever situation arises and nothing seems too much or gets out of hand.

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Review from Paul B (Husband of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bentley cruise - the organisation for this was excellent. My wife especially enjoyed it as it was her first time out of her room. There was a singer and a real party atmosphere for all residents. The food was excellent also. Great day for all involved.

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Review from Simon J (Son of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good for all, and enjoyable.

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Review from Jessie D (Wife of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Today is a glorious day and lots of fun with guests. They had entertainment with lovely music. It is all excellent for me. The food is delicious. I would like to say thank you to all the staff for a brilliant job.

Reply from Linda Watson, Regional Service Manager at Bentley Court

Thank you for taking the time to review Bentley court. We are so glad your husband feels at home here and is able to remain comfortable enjoy himself. It is a pleasure to have him here. As you have rated 3 stars on the form, please feel free to come and discuss with us any improvements you feel we could make. We would be happy to explore this further with you.


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Review from Samantha W (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care facility, friendly and caring staff who are thoughtful and attentive.
The building is very clean and tidy and always smells nice.
There are plenty of activities laid on for the residents who are encouraged to participate.

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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for Bentley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Bentley Court is calculated as follows: ( (119 Excellents x 5) + (37 Goods x 4) ) ÷ 156 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Bentley Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Bentley Court

What types of Care is Bentley Court registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bentley Court provide?

Own GP if required is an additional type of care provided.

How many Rooms does Bentley Court have?

There are 77 Single Rooms.

What are the Facilities & Services at Bentley Court?

Close to Local shops & Near Public Transport are some of the Facilities & Services.

How far is Bentley Court to the centre of Wolverhampton?

2.1 mile(s) as the crow flies, distance by road may be significantly further.