Bentley Court

29 Nordley Road, Wednesfield, Wolverhampton WV11 1PX
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9.6 61 Reviews
  • Bentley Court, Wolverhampton
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Care Provided by Bentley Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 77 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Susan Shelley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)

Facilities

  • Close to Local shops
  • Near Public Transport
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Bentley Court Reviews (61)

Total of 61, showing 21-40
9.6

Bentley Court has a Review Score of 9.6 (9.607) out of 10, based on 13 reviews in the last 2 years. Over all time Bentley Court has 61 reviews.

Overall Experience

  • 32
  • 25
  • 2
  • 0
  • 2

Date Published

61
4
8
13
48

Review from Kelly A (Daughter-in-law of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Bentley Court for about three months and has settled in lovely. The staff have been absolutely amazing, and I couldn't ask for anything more for her. She is treated with the dignity, respect and compassion she deserves. They have helped not just Mom but all the
family to come to terms with her illness. If you have any questions, the team will always try and help get the answers you need. Every member of staff from the cleaning team, activities, reception care, medical, kitchen and the management make this place a fantastic place to be able to visit a loved one.

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Review from G M (Brother of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is on respite/short stay at Bentley Court. All the staff and management have been great to me and her. Nothing is too much trouble. It gives me and other relatives peace of mind.

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Review from Tim A (Son of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, friendly staff.

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Review from J J (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring, friendly and professional. The home appears well run. My dad is always happy and well looked after.

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Review from D L (Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers and staff are very friendly and easy to talk to. Nothing is too much for them in regards to your care.

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Review from J J (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Bentley Court have been very welcoming and friendly towards my dad since he arrived there and go out of their way to talk to him and encourage him to eat and drink. They are extremely helpful and keep me informed.

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Review from L H (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for three and a half years before passing away in December 2021. From the very first day, she was treated with dignity and respect. The staff did everything possible to make her feel that this was her home and I know that in her way she was happy here. The care was exemplary
and the rooms were always spotless when it came to end of life care everyone was wonderful and made her ending very peaceful.

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Review from J H (Daughter of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with all the care mom has been shown whilst being here. We are so glad we chose Bentley Court, especially since the new management has taken over, but all the carers and nurses do an excellent job. They have shown mom love and kindness she has been kept clean and comfortable and well-fed.
A big thank you from the bottom of our hearts.

Reply from philip Klor, RM at Bentley Court

Thank you for your kind words, I will pass your comments onto the team. Sue


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Review from Samantha J (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am conscious this home does not have any recent reviews and that the home has also suffered some really negative press earlier in the year when it was under different ownership. My mum is placed here and our family have been very happy with her care to date. Her named nurse is fantastic and other
people heavily involved in her care are also worth their weight in gold. My mum's meals look delicious thanks to the new chef, and she has gained weight and is always clean and well presented. My mum's room doesn't smell of residential care and it is reassuring to see little things like the TV on ITV3 so that older versions of the soaps are on helping my mum reminisce. If I email the home I always get a response back quickly. It is important to note that no residential care is perfect and Bentley Court are on an improvement protectory that is not yet reflected in CQC ratings.

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Review from Gail R (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was very well looked after, the staff are brilliant. She had first-class care and she loved being there until she sadly passed. My mom always looked respectable and the staff kept me up to date with her health. What a wonderful team they have, thank you Bentley Court, you are amazing.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Debi L (Great-Niece of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I call every day to check on my relative. Every occasion I am made fully aware of her progress. The staff is very polite and professional and I feel very confident that my relative is in the best place for their needs and being cared for by compassionate and caring staff. Thank you!

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from M W (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been here 3 1/2 months and from the first day, we found the carers and staff very friendly and caring. Nothing is too much trouble for them. Anything you ask them to do they always do it. The home is very clean and tidy. Nurses are very friendly and always listen to any concerns. Food is good,
great variety. I would definitely recommend this care home. I feel comfortable knowing my Mom is being looked after 24 hrs.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from J B (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bentley Court is an excellent home, always welcoming. The building is spotlessly clean and the rooms are well equipped. The standard of care that is provided is excellent. The staff go above and beyond, I cannot thank them enough for what they do for my dad. The manager in post has turned Bentley Court
around, I cannot fault the place. I highly recommend Bentley Court to anybody who is looking for a nursing home.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from P W (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are pleasant, always smiling. Am happy that resident is happy here and relaxed.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Ellie H (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Mum's care and the carers are very good to Mum.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from J M (Son of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from A M (Friend of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems happy and well looked after. Most staff are pleasant and helpful.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from A M (Wife of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband prefers to stay in his room for the majority of the time as he has always been a "loner". His wishes are respected. He gets on well with the staff and will go to some activities and entertainment.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from G B (Granddaughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful. Will always do their best to help everyone. Very knowledgeable.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from J L (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my Dad came to Bentley Court he was very frightened but the staff have been nothing but kindness to him and now he is happy and content. I am so grateful for all their help and understanding.

Reply from Rebecca Steadman, Home Manager at Bentley Court

Thank you for your feedback in relation to Bentley Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for Bentley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Bentley Court is calculated as follows: ( (119 Excellents x 5) + (37 Goods x 4) ) ÷ 156 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Bentley Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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