Bentley Court

29 Nordley Road, Wednesfield, Wolverhampton WV11 1PX
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9.6 61 Reviews
  • Bentley Court, Wolverhampton
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Care Provided by Bentley Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 77 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Susan Shelley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)

Facilities

  • Close to Local shops
  • Near Public Transport
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Bentley Court Reviews (61)

Total of 61, showing 61-61
9.6

Bentley Court has a Review Score of 9.6 (9.607) out of 10, based on 13 reviews in the last 2 years. Over all time Bentley Court has 61 reviews.

Overall Experience

  • 32
  • 25
  • 2
  • 0
  • 2

Date Published

61
4
8
13
48

Review from Patricia B (Daughter of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been there for 2 years now, and under the management then, the place was understaffed and mistakes being made by staff. Had I not been there daily to check on mom, who knows. The staff have gotten used to me coming in and assist wherever possible.
I have found that there is a frequent
use of agency staff, and I know its difficult to predict sickness but you cannot surely expect agency staff to hit the ground running and absorb all there is to know about the residents. This is especially annoying when I come in to see someone feeding my mother without raising the bed to 90-degree angle when eating and feeding her too quickly in order to finish the task. There just isn't enough staff at the best of times. Today I arrived at lunchtime to find they were just finishing her daily wash, again short staffed and overworked, at times without having breaks, not to mention undervalued. The staff do try very hard to complete their duties and no one has quality time with residents.

Reply from Angela Butler, Home Manager at Bentley Court

We are sorry to hear that you had a negative experience in relation to Bentley Court. Priory Adult Care is committed to providing the highest quality of care and making a real and lasting difference to everyone we support.


If you would like to raise your concerns directly with us, please contact our team on 01905 82 88 54 or email: adultcare@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for Bentley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Bentley Court is calculated as follows: ( (119 Excellents x 5) + (37 Goods x 4) ) ÷ 156 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for Bentley Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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