Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Ventress Hall has a Review Score of 9.5 (9.500) out of 10, based on 49 reviews in the last 2 years. Over all time Ventress Hall has 87 reviews.
Review from J S (Son of Resident) published on 24 February 2025
Submitted via Website •
Report
Reply from Samantha Debenham, Reviews Team at Ventress Hall
Thank you for sharing your concerns. I sincerely apologise for the experience you and your mother have been having at Ventress Hall. Your feedback is incredibly important to us, and we take your observations seriously.
I’m truly sorry to hear that the interaction your mother is receiving from the carers has not been to the standard you expect. At Care UK, we hold ourselves to high standards and I would like to sincerely apologise that these standards were not met; We strive to ensure that all of our residents feel supported, engaged, and valued.
I also apologise for the unresolved maintenance issues. This is not the experience we wish for any of our residents.
The Home Manager at Ventress Hall has an Open Door Policy and is always happy to discuss any concerns that may arise. Furthermore, we would like the opportunity to discuss your concerns with you to take learnings and make improvements where needed and implore you to please contact complimentsandcomplaints@careuk.com. We value your feedback and are committed to making sure your mother receives the best care possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ginny M (Niece of Resident) published on 11 February 2025
Submitted via Website •
Report
Reply from Caprice Geisha, Home Manager at Ventress Hall
Thank you very much for taking the time to leave us feedback about your experience.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane H (Sister of Resident) published on 10 February 2025
Submitted via Website •
Report
Reply from Caprice Geisha, Home Manager at Ventress Hall
Thank you very much for taking the time to leave us feedback about your experience.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C R (Daughter of Resident) published on 6 February 2025
Submitted via Website •
Report
Reply from Samantha Debenham, Reviews Team at Ventress Hall
Thank you for taking the time to share your feedback with us for Ventress Hall. We're so glad to read that your mum is receiving good care and that she gets along well with the team at Ventress Hall. We also appreciate you bringing the concerns about her sore legs, back, and bum to our attention. It's incredibly important that we notice and address such issues proactively, and we'll make sure to bring this to the attention of the Home Manager and to ensure this is reviewed for your mum. Your comments help us enhance the quality of care we provide, and we are grateful for your input. If there is anything further, you'd like to discuss or any other ways we can support your mum, please don't hesitate to reach out to the Home Manager or you can contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. Best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D W (Daughter of Resident) published on 6 February 2025
Submitted via Website •
Report
Reply from Samantha Debenham, Reviews Team at Ventress Hall
Thank you for taking the time to leave feedback for Ventress Hall. Thank you so much for sharing your kind words with us. We're thrilled to hear that your mum's quality of life has improved with the activities and trips and that she is enjoying her time here. We're also very happy to know that our staff have been able to provide the warm and welcoming care you expect. We appreciate you bringing up the concerns about your mum's cleanliness. We understand how challenging it can be when someone with Alzheimer's may be reluctant to accept help, and we're glad that things are improving now with the adjusted approach. It's wonderful to hear that your mum is more comfortable and accepting of the support she needs. Your feedback is valuable in helping us continually improve and provide the best care possible. If there's anything else we can do to support your mum or you, please don't hesitate to reach out. Best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H G (Daughter of Resident) published on 6 February 2025
Submitted via Website •
Report
Reply from Samantha Debenham, Reviews Team at Ventress Hall
Thank you for taking the time to provide us with your detailed feedback for Ventress Hall. We’re pleased to hear that, overall, you feel your experience has been positive, and that you’re satisfied with the care provided, as well as the food and staff.
We truly appreciate your insights on areas where we can improve. We understand the importance of ensuring all details, such as drink glasses and towels, are consistently available, and we’ll work to address this to provide a more seamless experience for everyone. We also recognise the concerns about lost items and the pressure on our staff. While the dementia unit presents unique challenges, we will review our approach to ensure items are better tracked and that our team has the support they need to focus on all aspects of care without feeling rushed.
Your comment about unsupervised residents during breaks is also valuable, and we will assess how we can improve supervision, ensuring that all residents are safe and engaged.
We’re glad to hear that the bagpipe performance was well-received, and we agree that more frequent activities can help keep our residents stimulated and living a fulfilling lifestyle. We’ll take this into account when planning future events to ensure that there are always opportunities for our residents to engage and enjoy their time.
Thank you again for your feedback. It is incredibly helpful as we continue to refine our services and make improvements where necessary. Please don’t hesitate to reach out if there’s anything else we can do to support you and your loved one. Best wishes
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen L (Daughter of Resident) published on 3 February 2025
Submitted via Website •
Report
Reply from Caprice Geisha, Home Manager at Ventress Hall
Thank you very much for taking the time to leave us feedback about your experience.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Son of Resident) published on 3 February 2025
Submitted via Website •
Report
Reply from Caprice Geisha, Home Manager at Ventress Hall
Thank you very much for taking the time to leave us feedback about your experience.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew H (Son of Resident) published on 3 January 2025
Submitted via Website •
Report
Reply from Samantha Debenham, Reviews Team at Ventress Hall
Thank you for taking the time to leave feedback for Ventress Hall. I am very sorry to read of your experience. At Care UK, we hold ourselves to high standards and I am sorry to read that we did not meet your expectations. We are open to feedback whether that be positive or constructive and we will take this opportunity to take learnings and make improvements where needed. So we are able to understand your concerns in more detail please can I ask you to contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. We would like to be able to look into this further for you. Please be assured that we have taken on the feedback you have provided, and we will look to implement further training. I hope that your Dad is settled in his new home, and I am pleased to read that you had a better experience. Thank you once again for taking the time to leave your review. Best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ivan A (Brother of Resident) published on 30 October 2024
Submitted via Postal Card •
Report
Reply from Caprice Geisha, Reviews Team at Ventress Hall
Thank you very much for taki ng the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T T (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzanne B (Friend of Resident) published on 22 August 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L A (Daughter-in-law of Resident) published on 22 August 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G F (Brother of Resident) published on 20 August 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin J (Son of Resident) published on 30 July 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve H (Son of Resident) published on 24 July 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Friend of Resident) published on 22 July 2024
Submitted via Postal Card •
Report
Reply from Caprice Geisha, Reviews Team at Ventress Hall
Thank you very much for taking the time to leave us feedback about your experience. At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A J (Son of Resident) published on 10 July 2024
Submitted via Postal Card •
Report
Reply from Caprice Geisha, Reviews Team at Ventress Hall
Hi, thank you very much for taking the time to leave us feedback about your experience. At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L J (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card •
Report
Reply from Caprice Geisha, Reviews Team at Ventress Hall
Hi, thank you very much for taking the time to leave us feedback about your experience. At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K G (Resident) assisted by family/friend published on 4 July 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.500) out of 10 for Ventress Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 49 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Ventress Hall is calculated as follows: ( (351 Excellents x 5) + (169 Goods x 4) + (41 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 572 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ventress Hall is based on 46 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 46 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Feb 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
I joined Ventress Hall back in the 1990s, progressing from a carer to a senior and then to become the deputy manager. I became Home Manager in November 2019.
All of my experience enables me to challenge our practices, improve what we do and strengthen our relationships with the local CCG and healthcare team – all for the benefit of our residents.
I love seeing the residents happy, and I enjoy seeing the positive impact of the work we do. We often have residents join us for short term respite care as they convalesce after an illness or operation. It’s wonderful to see them recover and return home.
I’ve worked with many of the team here for many years. I have a profound respect for them and recognise each of their contributions. It’s safe to say that this home has a special place in my heart and I’m looking forward to developing Ventress Hall even further so we can deliver even greater outcomes for residents and their families.