Barchester Rothsay Grange Care Home

Weyhill Road, Weyhill, Andover SP11 0PN
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9.8 81 Reviews
  • Barchester Rothsay Grange Care Home, Andover
Barchester Rothsay Grange Care Home, situated in Andover, delivers skilled and loving care to its residents who are frail and/or living with dementia plus 24-hour nursing care, alongside expert care for people living with dementia in their Memory Lane Community.

The team of highly qualified and attentive staff focus on individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in cooking, hospitality, organised activities and regular music therapy sessions for all residents.

They look forward to welcoming you to the home soon.

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Care Provided by Barchester Rothsay Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Seva Hashimova (General Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Funding & Fees Guide for Barchester Rothsay Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Rothsay Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Barchester Rothsay Grange Care Home Reviews (81)

Total of 81, showing 21-40
9.8

Barchester Rothsay Grange Care Home has a Review Score of 9.8 (9.774) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Rothsay Grange Care Home has 81 reviews.

Overall Experience

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Review from P H (Daughter-in-law of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident at Rothsay Grange for a few year's but unfortunately passed away recently.
I would like to thank the staff at Rothsay Grange for their support during the years, especially during the last few months of Dad's life. A special thanks go to management and her team
of nurses and carers who are dedicated to their job.
They were always available to talk to nothing was ever a problem.

Reply from Sherlyn Rowland, General Manager at Barchester Rothsay Grange Care Home

Thank you for your review and kind words. Your father-in-law was a pleasure to care for and will be greatly missed at Rothsay Grange.


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Review from Denny C (Respite Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff, all staff are friendly and hardworking. Often showing love and consideration as well as practical care towards all residents.

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Review from G P (Daughter-in-law of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls looking after Mum-in-law are wonderful. They have a difficult job to do with lots of people to watch and look after. The management side is not so great. We've been asking for the main light in her room to be fixed every visit for the last 3-4 weeks, still not done. Don't expect to keep any
of the clothes that are brought in for her as Mum-in-law rarely has anything on that we brought in for her. Apart from that, the food is very good, she is showered and cleaned regularly and she seems to be relatively happy and that's what you want from a dementia care home.

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Review from Jackie M (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with our experiences at Rothsay Grange Care Home.

Reply from Sherlyn Rowland, General Manager at Barchester Rothsay Grange Care Home

Thank you for your kind review. We appreciate your view and continue to seek improvement in our service.


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Review from Brian S (Husband of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation rooms, lounges and corridors are very good. The staff, food and care of residents are all very good. The laundry was not so good but has improved a lot over the past few months. My only concern and it's really about the home is the cost of care. The cost exceeds our income and our
savings will soon be gone. Monthly income is £2,500 care costs £7,000+. The government needs to provide more financial help to those residents on end-of-life care.

Reply from Sherlyn Rowland, General Manager at Barchester Rothsay Grange Care Home

Thank you for your kind words about our home. We enjoy caring for your loved one and your visits. We understand your concerns about the costs of care and we continue to commit to developing our staff and investing in improving our environment.


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Review from P D (Friend of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our good friend has been at Rothsay for love a year now and since her living there we have always found the care and service she receives above and beyond what she would have had from a local facility. Even though she has dementia she enjoys the activities that are available and has settled in well.
Friends
can now come and go when they like and the staff are always available to chat if you have any concerns, either face to face or over the phone.

Reply from Sherlyn Rowland, General Manager at Barchester Rothsay Grange Care Home

Thank you for your kind review. The health and well-being of our residents are the main focus of our service, and friends and families are our extended families. We do enjoy having visitors and love to see the smiles on our resident's faces.


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Review from Julia B (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Rothsay Grange for the last five years of her sweet life. In all that time, she was genuinely looked after well and cared for. The Care staff made friends with her and us, bothering to find out about her life and loves so that they could chat to her about things that were familiar
to her. There hasn’t been a single incident over the last five years that have made any of the family question the care, nursing or any other arrangements, even at the height of the pandemic restrictions. There have been some great moments - arriving for a visit to find an alpaca in the lounge room was definitely one, and enjoying live music whilst Mum shouted for quiet will stay with me for years! The administrative staff have been a point of contact, information points, helpful and supportive in all aspects of managing Mum’s place and are very knowledgeable regarding the care system, payments and etc. We have no regrets about placing Mum in the care of Rothsay Grange.

Reply from Sherlyn Rowland, General Manager at Barchester Rothsay Grange Care Home

Thank you so so much for such a kind review. We loved caring for your mother during her later years, and we certainly will miss her and all of the family. Many thanks.


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Review from J S (Resident) assisted by family/friend published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run set-up. Plenty of staff.

Reply from Sherlyn Rowland, General Manager at Barchester Rothsay Grange Care Home

Thank you so much for your kind review; we really enjoyed having you stay with us. If at any time in the future you need assistance, we would love to see you again. Kind regards.


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Review from J H (Sister of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been here for about three and a half years and loves it. His room is delightful and all the staff are very kind and caring. THey seem to have coped so well during this Covid outbreak.

Reply from Amanda Cussen, General Manager at Barchester Rothsay Grange Care Home

Thank you for your kind review. We enjoy looking after your brother here at Rothsay Grange.


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Review from Sarah B (Respite Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of being a patient for respite in a care home. Rothsay Grange has superseded all that I had desired. I have spent eleven days here with the most uplifting staff. Very impressed with the continuity of cleanliness throughout each day. Owing to leg ulcers I've experienced a number of
nurses during the past sixteen years, however, none has compared to the one treating me here, she has been exceptionally gentle. A variety of excellently cooked food. I shall leave here well and truly satisfied with the love and care shown to me and will not hesitate in coming back for further stays in the future. Money well spent!

Reply from Amanda Cussen, General Manager at Barchester Rothsay Grange Care Home

Thank you for your wonderful review. It was our pleasure to meet you and a privilege to care for you. We do miss your dancing and hope to see you back with us soon.


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Review from V P (Friend of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rothsay Grange gave the impression of being an extremely well-run home. The staff were polite, caring and attentive. My friend looked well cared for and comfortable. Her hair looked tidy, and her fingernails were maintained. Her bed looked pristine. There was no smell of urine in the home.

Reply from Amanda Cussen, General Manager at Barchester Rothsay Grange Care Home

Thank you for your very kind review. We work as a team here at Rothsay making sure all our residents are cared for with the utmost care and respect, taking into account their individual needs.


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Review from M N (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everyone quite helpful. Staff always doing a good job to the best of their ability. I'm quite happy here.

Reply from Amanda Cussen, General Manager at Barchester Rothsay Grange Care Home

Thank you so much for this fantastic review, it's great to hear you are happy here at Rothsay Grange and you feel the staff are always doing a good job. Thank you again.


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Review from A C (Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home. Everyone of the staff are very pleasant and always willing to help.

Reply from Amanda Cussen, General Manager at Barchester Rothsay Grange Care Home

Thank you for such a lovely and kind review. We are extremely happy to hear you find the care home very nice and the teams are always pleasant and willing to help.


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Review from Melvyn D (Partner of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff friendly and helpful.

Reply from Amanda Cussen, General Manager at Barchester Rothsay Grange Care Home

Thank you for your wonderful review. We are extremely happy to see that you are very satisfied with the overall home. Thank you again.


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Review from M F (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rothsay Grange has shown a very sensible approach to Covid and allows visits but with appropriate PE.
My mother has settled in well and is enjoying herself and making friends. The staff are very helpful and friendly and you feel you can relax as your relative is in good hands. Thank you for everything.

Reply from Aimee Hibdige, Administrator at Barchester Rothsay Grange Care Home

Thank you for your kind review. We are extremely glad you feel your Mother has settled in well, and you can relax knowing your loved one is in good hands.


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Review from Georgina (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident at Rothsay Grange at the end of December for respite initially but is now staying on. All the staff have been so kind and friendly. The way they have all taken the time to get to know Dad to help him settle in has been wonderful. He thinks the nurses are all lovely. The staff nurse
in charge each day has worked closely with both Dad and me to ensure his transition and care was right and Dads needs were met completely. They liaise with me when any changes are made to his medication, treatment etc.
Rothsay is clean, bright, very friendly and has a lovely homely feel.
Highly recommend.

Reply from Emily Kington, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you so much for your kind review. We love having your Dad here and getting to know both him and you has been a pleasure. We are glad that you're pleased with everything here and that you feel happy to have chosen our home for Dad to move to.


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Review from S O (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid I have not actually been inside the property but visiting the 'pod room' has been helpful. Staff are very supportive.

Reply from Emily Kington, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you for your review. We understand that it is difficult to leave reviews when you haven't been able to visit your dad's room directly, but we're glad the pod is working well and that you are able to have meaningful visits with him.
Kind regards, Emily


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Review from Rosemary W (Wife of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a recent Skype call with my husband and the carer was so proactive and would engage with myself and my husband all through the call. It was so rewarding to see my husband engaging with us both in his own way.

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Review from Alison T (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased by the care both my dad and my late mum received here. Despite lockdown, and losing our mum during this time, we still felt completely reassured that Dad was in the right place. The staff are all lovely and very helpful.

Reply from Jessica Salway, General Manager at Barchester Rothsay Grange Care Home

Thank you for your support it is greatly received. We are so happy that you are glad Dad remains with us and that despite lockdown feel Dad is in the right place. All the staff really think highly of your Dad and were saddened deeply when Mum passed away. We hope that once the country is free of COVID that we can welcome you back into the home once again.


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Review from Andrew W (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Rothsay Grange to be a caring, friendly and welcoming home for Dad and previously Mum. It means a lot to know that they have received, and continue to receive, great care.

Reply from Jessica Salway, General Manager at Barchester Rothsay Grange Care Home

Thank you for your kind words. It means a lot to the team that you think so highly of us. It is an absolute pleasure to look after your dad and previously mum. We do hope that once lockdown restrictions ease we can welcome you back into the home.


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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Barchester Rothsay Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Barchester Rothsay Grange Care Home is calculated as follows: ( (225 Excellents x 5) + (60 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 287 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Rothsay Grange Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (71)

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Meet the Team (12)

Seva

Seva Hashimova

Job Title: General Manager

Joined: 2024

Hi, I'm Seva the General Manager here at Rothsay Grange.


I am delighted to be joining the team here at Rothsay Grange and am enjoying meeting and getting to know our residents, family, friends and members of the local community.


I have a nursing background and have been in care for 20 years and I am passionate about leading the team to provide high-quality care for the residents that we look after. Our home has recently been refurbished and provides a wonderful environment and we all work together to ensure that our residents can live their lives to the fullest.


Sarin

Sarin Mananget

Job Title: Deputy Manager

Joined: 2023

I am delighted to have joined the team here at Rothsay as Deputy Manager. I am a trained Registered Nurse and have been working in the UK since 2012 with nearly all of that time spent in geriatric care. I started off working in Surrey before moving to the Andover area 7 years ago. Like many, I came to this area of care through experiences within my own extended family and I am looking forward to bringing my experience and passion to the role here at Rothsay.


Aimee

Aimee Lowe

Job Title: Administrator

Joined: 2011

I've worked at Rothsay Grange for 12 years starting as an activities coordinator before being promoted to the administration role in January 2018. I really enjoy the variety that the part brings daily and meeting all potential relatives and residents.


Rafik

Rafik Moujahid

Job Title: Head Chef

Joined: 2024

I am very pleased to bring my 30-plus years of experience in the management of kitchen operations and food preparation to Rothsay Grange.


In my career, I have developed catering for staff restaurants, conferences and events and love to be able to bring this experience and innovative menus to our residents including creating themed daily menus and cakes for every special occasion


I am passionate about working with fresh produce, creating innovative dishes and promoting healthy eating.


If there is something you would like to see on our menu please just ask.


Anne-Marie

Anne-Marie Brown

Job Title: Unit Manager - Memory Lane

Joined: 2011

Anne-Marie is the unit manager for Memory Lane our dedicated dementia unit. Anne-Marie has 20+ years of experience in the care sector and loves to get to know her residents well along with their families. Anne-Marie has worked at Rothsay Grange for 13 years and in those years she has supported all areas of the home using her wealth of experience.


Libin

Libin Thomas

Job Title: Nurse Unit Manager - Second Floor

Joined: 2024

Libin joined Rothsay Grange in February 2024 where he has brought a wealth of experience to his role as nurse unit manager for the second floor.


Naina

Naina Holkar

Job Title: Nurse Unit Manager - Ground Floor

Joined: 2018

Naina joined Rothsay Grange in 2018 originally as a night nurse. Then Naina wanted more challenges within her nursing role and joined the day nurses as a nurse manager managing the ground floor.


Eunice

Eunice Makungu

Job Title: Care Practitioner

Eunice is one of our care practitioners here at Rothsay Grange. Eunice's role is designed to support both carers and nurses in providing quality care to the residents that live here at Rothsay Grange.


Chris

Chris Kington

Job Title: Head of Maintenance

Joined: 2023

Hi, I'm Chris, and along with my Maintenance Assistant Callum, I am responsible for keeping all the facilities of the home running smoothly and taking care of the upkeep both inside and out. Before I joined the Rothsay team I was a volunteer at the home helping in the garden and outdoor areas. A plumber by trade, I am also an experienced builder and gardener and I am enjoying being responsible for one site and ensuring that everything looks its best for our residents.


Leah

Leah Cook

Job Title: Activities Co-Ordinator

Joined: 2012

Leah is one of our activities' co-ordinator. Leah and Irene work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home.


Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange


Irene

Irene Holmes

Job Title: Activities Coordinators

Joined: 2013

Irene is one of our activities' co-ordinator. Irene and Leah work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home. Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange.


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Rafik Moujahid

Job Title: Head Chef

Joined: 2024

I am very pleased to bring my 30-plus years of experience in the management of kitchen operations and food preparation to Rothsay Grange.


In my career, I have developed catering for staff restaurants, conferences and events and love to be able to bring this experience and innovative menus to our residents including creating themed daily menus and cakes for every special occasion


I am passionate about working with fresh produce, creating innovative dishes and promoting healthy eating.


If there is something you would like to see on our menu please just ask.