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Review from John U (Husband of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience

I have found the staff and management very kind compassionate and friendly when either looking after my wife or assisting me and keeping me fully informed as to how she is getting along.
I am completely happy with the way my wife is cared for.
She wants for nothing which puts my mind at rest.

Reply from Jessica Salway, General Manager at Barchester Rothsay Grange Care Home

Dear John, thank you for your very lovely review. We consider you and your lovely wife part of our happy family here at Rothsay and glad to hear that you feel the same way. We look forward to welcoming you back in properly as soon as the COVID-19 restrictions allow.

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Review from Jonathan S (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

Mum has been at Rothsay Grange Care Home for nearly two years and care there has been very good. The staff are always friendly and helpful and they really do look after mum. Mum enjoys it there too and she always has something good to say about the carers. She has her "favourites" too, who she often

talks about when I speak to her. During the COVID pandemic, Rothsay Grange have been excellent in their care and support of residents and their families as well.

Reply from Jessica Salway, General Manager at Barchester Rothsay Grange Care Home

Thank you so much for your lovely review! We are so glad to hear that mum is still happy living with us here at Rothsay Grange. We also really appreciate your patience with us during these unprecedented times and despite remaining COVID-19 free throughout have needed to adhere to the restrictions to maintain everyone's safety. We are all really looking forward to welcoming back our relatives properly as soon as we are allowed.
Stay Safe!

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Review from Pam H (Wife of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

My husband received exemplary care during his stay at Rothsay Grange Care Home. He was not always the easiest of residents but was always treated with care and kindness. I was always kept updated if his condition deteriorated and his care plan was regularly reviewed with myself. The Manager's door was

always open, if I had any concerns, no matter how small. I could relax knowing he was in safe and caring hands.

Reply from Jessica Salway, General Manager at Barchester Rothsay Grange Care Home

Dear Pam, thank you very much for your kind words. It was an absolute pleasure looking after your husband and we really do miss his cheeky smile and witty jokes!
Once Covid-19 restrictions have lifted, please don't be a stranger, we would love to see you again.

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Review from A T (Son of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience

I am so pleased that my mother and I selected Barchester Rothsay Grange. I cannot fault anything from the environment and quality of food through to the quality of staff and management. I have 100% faith in the team and the care of my mother. They, and the home as a whole, are a huge credit to your

business.

Reply from Jessica Salway, General Manager at Barchester Rothsay Grange Care Home

Thank you so much for your kind words about our service. At Rothsay Grange, we strive to give high-quality person-centred care to all of those in our service. It is our absolute pleasure to care for your mother and we hope you both have many more happy years here with us.

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Review from N W (Sister of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience

Staff very kind and caring. My sister loves the singing.

Reply from Emily Kington, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you so much for your kind words. We do our best to ensure all residents and visitors feel the care and compassion our staff possess. We're glad to hear your sister loves the singing, we will make sure she gets to experience as many of the singing events as possible! Kind regards, Emily.

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Review from A H (Son-in-law of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience

Very good respite care stay. Expensive but the facilities are very good.

Reply from Jessica Salway, General Manager at Barchester Rothsay Grange Care Home

Thank you for your review, we are glad you felt your loved one's respite stay was good. We enjoyed having your loved one stay with us for a short time.

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Review from C H (Wife of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

My husband was resident in Rothsay Grange for a short period, from beginning of July until 22nd August when he passed away. During that time, I have only praise for all the staff, my husband's care was excellent. There is a warmth at Rothsay, a real family atmosphere and I am so grateful for the love

and kindness shown to myself during a more difficult time. I have no hesitation in recommending Rothsay Grange.

Reply from Jessica Salway, General Manager at Barchester Rothsay Grange Care Home

Thank you for your kind words. It was a pleasure to have your husband here even for the short period of time, it was also nice to get to know your family and friends. Wishing you and your loved ones all the best.

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Review from Peter S (Husband of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience

My wife has been a Memory Lane resident since July 2018. The kindness and care she has received has been excellent and made me realise that Rothsay Grange is the right place for her. I see how caring and friendly everyone is every day during my daily visits. With activities and/or entertainment every

day, it's more like a holiday camp! My wife recently celebrated her 60th birthday and the care home allowed me to hold a large scale party on the premises. Excellent! Everybody and everything is excellent.

Reply from Emily Kington, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you for your review. We really appreciate any feedback about our home, especially when it is this good. We thoroughly enjoyed your wife's birthday party, and now we can't wait for her 70th! I'm glad that your family and friends felt welcome here also. Kind regards, Emily.

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Review from Joanne R (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience

My mum is receiving very good care here and seems as well and happy as can be expected considering her condition.
All the staff are always friendly, polite and helpful.

Reply from Aimee Hibdige, Administrator at Barchester Rothsay Grange Care Home

Thank you for your review, our care teams work hard to make sure everyone is receiving the best possible care which person-centred to them. We would like to thank you for your continued support.

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Review from Peter G (Husband of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience

The staff were caring and really friendly. In the face of worsening circumstances, they did their best in maintaining morale and the interests of the user.
I felt that their care was genuine.
The bedroom was a good size, had a view over the garden area and bathroom/shower facilities were ensuite,

modern and excellent.

Reply from Emily Kington, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you, Peter, for your kind review. We so much enjoyed having your wife here with us, she was a joy to care for and we are so grateful to have been able to help you both have some peace of mind and comfort at difficult times. Your wife is missed here, and we keep you and your family in our thoughts. Kindest regards, Emily

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Review from Patricia S (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience

As soon as you enter Rothsay Grange you can tell it is a happy place to be in, either residing or working and this comes from the top. From the first day we made enquiries into my father entering the care of Rothsay Grange, we have experienced friendly and helpful staff who have gone out of their way

to make his transition as pleasant as possible. It is not easy to move into care, especially when before you had an unhappy experience, but the staff have given us all the help possible, to make my father as settled and safe as possible. Thank you.

Reply from Aimee Hibdige, Administrator at Barchester Rothsay Grange Care Home

Thank you for such a wonderful review about our home. We understand how difficult it is to move a loved one into care and we want to make the experience as easy and settling as possible even more so when someone has had a bad experience.

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Review from Angela B (Daughter-in-law of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law's care was excellent. Everything was well organised, staff were efficient, caring and capable. Despite caring for dementia sufferers, staff remained good humoured, thoughtful and kind. Entertainments on offer were regular, well planned and tailored to residents' needs and requests.
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are light, bright and a good size with ensuites.
Memory Lane provided lovely links with the pas and little touches like photos on doors helped people feel at home.

Reply from Aimee Hibdige, Administrator at Barchester Rothsay Grange Care Home

Thank you so much, Angela, for a lovely review, this really means so much to our teams at Rothsay Grange. We all work hard to make moving a loved one into care an enjoyable experience.

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Review from Janet G (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

Leaving the mother who we love in a nursing home because she has dementia is like leaving a small child in boarding school. Will she be happy? cared for? well fed? make friends? sleep at night? The answer to all these questions is yes if she is going to Rothsay Grange. From the beginning of her stay,

my mother was clearly in expert, loving hands. All staff understood the dementia, treating her gently and with respect. They knew her needs and met them. And she had some fun. We will always be grateful to them.

Reply from Aimee Hibdige, Administrator at Barchester Rothsay Grange Care Home

Dear Janet, Thank you for your wonderful review. It was a great pleasure in caring for your Mother, and we all enjoyed meeting and getting to know her wonderful family. She will surely be missed here at Rothsay Grange.

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Review from Sally H (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

From the very first moment I walked into Rothsay, I knew we had made the right decision to place our mum here. Rothsay has not failed to impress from that day to this. The levels of care, the food, facilities and the wonderful staff that work in memory lane, they made mum's move and settling in very

easy for her. Mum has, without a doubt, been happier at Rothsay and I think this is largely due to the fact that your wonderful staff have settled her beautifully.

Reply from Emily Kington, Admin Assistant at Barchester Rothsay Grange Care Home

Dear Sally,
Thank you so much for your very kind review. It's been such a pleasure to care for your mum, and we're glad that we have been able to enhance her life here with us. Kind regards

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Review from Mike R (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience

From the first time we visited, there was a lovely feeling about this home and a home is what it felt like. The room was lovely, clean, well decorated and spacious. The staff were both caring and polite. There was plenty of room to move about with lovely touches placed strategically around the hallways.

Thank you for looking after mum from the time she was there.

Reply from Aimee Hibdige, Administrator at Barchester Rothsay Grange Care Home

Dear Mike, Thank you for your kind review. We all work extremely hard at Rothsay Grange to ensure the home feels that it has a home from home atmosphere for all residents and visitors. We really enjoyed having your Mum stay with us for the time she was here.

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Review from E K (Granddaughter of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience

My grandmother came to live here from another home after she was no longer happy there and they couldn't manage her dementia. The staff here were so helpful and couldn't do enough for us when we visited to have a look around. My grandmother was happy and content, well cared for and always looked smart.

The carers and nurses cared for her with so much compassion - we couldn't ask for anything more! Her room and all other areas were always clean and she always enjoyed the entertainment she managed to attend. Sadly my grandmother passed away recently but the kindness and sympathy expressed to us by the home was a great comfort and we are so relieved to know that she passed away while in competent and caring hands. I really could not express how delighted my family and I are with the treatment my grandmother and ourselves, received from the home. Amazing people and a lovely home to be in!

Reply from Aimee Hibdige, Administrator at Barchester Rothsay Grange Care Home

Dear Emily, Thank you for such a lovely review. Your grandmother was a delight to care for, she always put a smile on many of the carers and visitors faces. She will surely be missed here at Rothsay Grange.

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Review from Paul E (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

Even though my mother doesn't appreciate it I know that she is receiving the best of care here. The staff are just amazing and very friendly. I would like to say a big thank you to them all.

Reply from Aimee Hibdige, Administrator at Barchester Rothsay Grange Care Home

Thank you Paul for your review. Its lovely to hear that our care teams are doing a fantastic job with your Mother. We will look forward to seeing you and your wife at Rothsay Grange again soon.

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Review from Mike T (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience

The care here is very good, all the staff are friendly and helpful. Well done.

Reply from Aimee Hibdige, Administrator at Barchester Rothsay Grange Care Home

Dear Mike,
Thank you for your kind words, here at Rothsay Grange our teams work endlessly to give dedicated care to all residents making sure they live a fulfilled life.

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Review from John M (Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

All of the staff are very kind.

Reply from Berni Martin, CRM at Barchester Rothsay Grange Care Home

Dear John,
May I take this opportunity to thank you for leaving a very nice review about our fabulous staff, I will pass on your comments to the team, which will be greatly received. Kindest regards Berni.

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Review from Sandra T (Respite Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience

My husband spent nine nights at Rothsay Grange as a respite resident. I cannot speak too highly of all the staff. Before he went for his break we were visited at home and we were asked all about his likes and dislikes. When I took him he was obviously apprehensive but the staff were so warm and friendly.

The food was excellent and if he wanted something outside of meal times he could ask. He has Parkinson’s and Lewy bodies dementia so doesn’t sleep much but the staff took it all in there stride. I wouldn’t hesitate to take him again. Obviously, it is a big decision choosing a Care home but Rothsay Grange from the moment you walk in makes you feel welcome, good food, no nasty smells, good activities, first class staff.

Reply from Berni Martin, CRM at Barchester Rothsay Grange Care Home

Dear Sandra
May I take this opportunity to thank you for taking the time for your kind review. It really means a great deal to our dedicated staff, when they hear that the work they do is being acknowledged. We strive to deliver the best care throughout our homes and into all our team members that make the home full of love and care. I will pass on your comments to the staff. If you need any further assistance with support, please do not hesitate to contact us, we will be delighted to welcome you back to Rothsay Grange.

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Meet the Team (12)

Seva Hashimova

Job Title: General Manager

Joined: 2024

Hi, I'm Seva the General Manager here at Rothsay Grange.

I am delighted to be joining the team here at Rothsay Grange and am enjoying meeting and getting to know our residents, family, friends and members of the local community.

I have a nursing background and have been in care for 20 years and I am passionate about leading the team to provide high-quality care for the residents that we look after. Our home has recently been refurbished and provides a wonderful environment and we all work together to ensure that our residents can live their lives to the fullest.

Sarin Mananget

Job Title: Deputy Manager

Joined: 2023

I am delighted to have joined the team here at Rothsay as Deputy Manager. I am a trained Registered Nurse and have been working in the UK since 2012 with nearly all of that time spent in geriatric care. I started off working in Surrey before moving to the Andover area 7 years ago. Like many, I came to this area of care through experiences within my own extended family and I am looking forward to bringing my experience and passion to the role here at Rothsay.

Aimee Lowe

Job Title: Administrator

Joined: 2011

I've worked at Rothsay Grange for 12 years starting as an activities coordinator before being promoted to the administration role in January 2018. I really enjoy the variety that the part brings daily and meeting all potential relatives and residents.

Rafik Moujahid

Job Title: Head Chef

Joined: 2024

I am very pleased to bring my 30-plus years of experience in the management of kitchen operations and food preparation to Rothsay Grange.

In my career, I have developed catering for staff restaurants, conferences and events and love to be able to bring this experience and innovative menus to our residents including creating themed daily menus and cakes for every special occasion

I am passionate about working with fresh produce, creating innovative dishes and promoting healthy eating.

If there is something you would like to see on our menu please just ask.

Anne-Marie Brown

Job Title: Unit Manager - Memory Lane

Joined: 2011

Anne-Marie is the unit manager for Memory Lane our dedicated dementia unit. Anne-Marie has 20+ years of experience in the care sector and loves to get to know her residents well along with their families. Anne-Marie has worked at Rothsay Grange for 13 years and in those years she has supported all areas of the home using her wealth of experience.

Libin Thomas

Job Title: Nurse Unit Manager - Second Floor

Joined: 2024

Libin joined Rothsay Grange in February 2024 where he has brought a wealth of experience to his role as nurse unit manager for the second floor.

Naina Holkar

Job Title: Nurse Unit Manager - Ground Floor

Joined: 2018

Naina joined Rothsay Grange in 2018 originally as a night nurse. Then Naina wanted more challenges within her nursing role and joined the day nurses as a nurse manager managing the ground floor.

Eunice Makungu

Job Title: Care Practitioner

Eunice is one of our care practitioners here at Rothsay Grange. Eunice's role is designed to support both carers and nurses in providing quality care to the residents that live here at Rothsay Grange.

Chris Kington

Job Title: Head of Maintenance

Joined: 2023

Hi, I'm Chris, and along with my Maintenance Assistant Callum, I am responsible for keeping all the facilities of the home running smoothly and taking care of the upkeep both inside and out. Before I joined the Rothsay team I was a volunteer at the home helping in the garden and outdoor areas. A plumber by trade, I am also an experienced builder and gardener and I am enjoying being responsible for one site and ensuring that everything looks its best for our residents.

Leah Cook

Job Title: Activities Co-Ordinator

Joined: 2012

Leah is one of our activities' co-ordinator. Leah and Irene work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home.

Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange

Irene Holmes

Job Title: Activities Coordinators

Joined: 2013

Irene is one of our activities' co-ordinator. Irene and Leah work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home. Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange.

Rafik Moujahid

Job Title: Head Chef

Joined: 2024

I am very pleased to bring my 30-plus years of experience in the management of kitchen operations and food preparation to Rothsay Grange.

I am passionate about working with fresh produce, creating innovative dishes and promoting healthy eating.

If there is something you would like to see on our menu please just ask.

Barchester Rothsay Grange Care Home

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Barchester Rothsay Grange Care Home Reviews (81)

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