The way they have all taken the time to get to know Dad to help him settle in has been wonderful
Georgina (Daughter of Resident)
So much care and friendship were shown to her over the years and also to us whenever we visited
Jacqui G (Daughter of Resident)
The staff are happy, attentive, friendly and truly know their residents
LIsa C (Power of Attorney of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Free parking on site
Barchester Rothsay Grange Care Home has a Review Score of 9.8 (9.774) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Rothsay Grange Care Home has 81 reviews.
Review from Sonia W (Daughter of Resident) published on 8 December 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.774) out of 10 for Barchester Rothsay Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.774 for Barchester Rothsay Grange Care Home is calculated as follows: ( (225 Excellents x 5) + (60 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 287 Ratings = 4.774
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Rothsay Grange Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2024
Hi, I'm Seva the General Manager here at Rothsay Grange.
I am delighted to be joining the team here at Rothsay Grange and am enjoying meeting and getting to know our residents, family, friends and members of the local community.
I have a nursing background and have been in care for 20 years and I am passionate about leading the team to provide high-quality care for the residents that we look after. Our home has recently been refurbished and provides a wonderful environment and we all work together to ensure that our residents can live their lives to the fullest.
Job Title: Deputy Manager
Joined: 2023
I am delighted to have joined the team here at Rothsay as Deputy Manager. I am a trained Registered Nurse and have been working in the UK since 2012 with nearly all of that time spent in geriatric care. I started off working in Surrey before moving to the Andover area 7 years ago. Like many, I came to this area of care through experiences within my own extended family and I am looking forward to bringing my experience and passion to the role here at Rothsay.
Job Title: Administrator
Joined: 2011
I've worked at Rothsay Grange for 12 years starting as an activities coordinator before being promoted to the administration role in January 2018. I really enjoy the variety that the part brings daily and meeting all potential relatives and residents.
Job Title: Head Chef
Joined: 2024
I am very pleased to bring my 30-plus years of experience in the management of kitchen operations and food preparation to Rothsay Grange.
In my career, I have developed catering for staff restaurants, conferences and events and love to be able to bring this experience and innovative menus to our residents including creating themed daily menus and cakes for every special occasion
I am passionate about working with fresh produce, creating innovative dishes and promoting healthy eating.
If there is something you would like to see on our menu please just ask.
Job Title: Unit Manager - Memory Lane
Joined: 2011
Anne-Marie is the unit manager for Memory Lane our dedicated dementia unit. Anne-Marie has 20+ years of experience in the care sector and loves to get to know her residents well along with their families. Anne-Marie has worked at Rothsay Grange for 13 years and in those years she has supported all areas of the home using her wealth of experience.
Job Title: Nurse Unit Manager - Second Floor
Joined: 2024
Libin joined Rothsay Grange in February 2024 where he has brought a wealth of experience to his role as nurse unit manager for the second floor.
Job Title: Nurse Unit Manager - Ground Floor
Joined: 2018
Naina joined Rothsay Grange in 2018 originally as a night nurse. Then Naina wanted more challenges within her nursing role and joined the day nurses as a nurse manager managing the ground floor.
Job Title: Care Practitioner
Eunice is one of our care practitioners here at Rothsay Grange. Eunice's role is designed to support both carers and nurses in providing quality care to the residents that live here at Rothsay Grange.
Job Title: Head of Maintenance
Joined: 2023
Hi, I'm Chris, and along with my Maintenance Assistant Callum, I am responsible for keeping all the facilities of the home running smoothly and taking care of the upkeep both inside and out. Before I joined the Rothsay team I was a volunteer at the home helping in the garden and outdoor areas. A plumber by trade, I am also an experienced builder and gardener and I am enjoying being responsible for one site and ensuring that everything looks its best for our residents.
Job Title: Activities Co-Ordinator
Joined: 2012
Leah is one of our activities' co-ordinator. Leah and Irene work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home.
Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange
Job Title: Activities Coordinators
Joined: 2013
Irene is one of our activities' co-ordinator. Irene and Leah work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home. Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange.
Job Title: Head Chef
Joined: 2024
I am very pleased to bring my 30-plus years of experience in the management of kitchen operations and food preparation to Rothsay Grange.
In my career, I have developed catering for staff restaurants, conferences and events and love to be able to bring this experience and innovative menus to our residents including creating themed daily menus and cakes for every special occasion
I am passionate about working with fresh produce, creating innovative dishes and promoting healthy eating.
If there is something you would like to see on our menu please just ask.
