Roseberry Court Care Home

Low Farm Drive, Redcar TS10 4BF
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9.6 129 Reviews
  • Roseberry Court Care Home, Redcar
Situated close to the pretty seaside town of Redcar, Roseberry Court Care Home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and an excellent team of kind colleagues. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

At Roseberry Court, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Roseberry Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents to enjoy the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Roseberry Court, so the team is dedicated to supporting residents in building strong relationships in the Redcar neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Roseberry Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rikki Hall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Roseberry Court Care Home Reviews (129)

Total of 129, showing 1-20
9.6

Roseberry Court Care Home has a Review Score of 9.6 (9.631) out of 10, based on 29 reviews in the last 2 years. Over all time Roseberry Court Care Home has 129 reviews.

Overall Experience

  • 97
  • 27
  • 4
  • 0
  • 1

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Review from T J (Brother of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting all the staff are very pleasant and helpful, nothing is too much trouble.
All the areas are cleaned and maintained to a high standard.

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Review from J K (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Roseberry Court for one year. She is very happy and full of praise for all the staff. Her room is bright and airy with ensuite facilities.
Activities are varied and regular and staff are very welling to welcome new ideas and suggestions for further things to do.
All areas
of the care home are kept extremely clean and displays regularly changed to reflect particular times of year e.g. Christmas and Remembrance Day. A safe welcoming environment.

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Review from J E (Friend of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building and the staff are very welcoming and homely place, a pleasant atmosphere. The staff are friendly and very helpful. The residents are well looked after. The entertainment are very good, the residents look as though they love to take part, especially the music and singing. The dinning room
is set up and the food looks good with a good choice on the menu.

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Review from S W (Husband of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, all the staff and management at Roseberry Court continue to support my wife. She is always tired due to her medication. But is happy at the facility. Nothing is too much trouble for the staff here, and each time I leave her. I know she is in safe and caring hands.

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Review from C B (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident loves Roseberry Court. The staff are great.

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Review from I M (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came to Roseberry after two weeks in another care home. The difference in him is immeasurable. He is more like his normal self (I've got my Dad back), which is a relief because I love more than 3 hours away. The difference is purely down to the Roseberry environment and the fantastic staff. Nothing
is too much trouble.

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Review from S L (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My parent was a resident here for 18 months and the staff who looked after her day-to-day were lovely. They do a difficult job but are always friendly, kind, and approachable. At times they are understaffed and because of that, things sometimes lapse. I struggled to get my parent regular showers, sometimes
it was 4 to 5 days and for someone used to having a daily shower, this caused anxiety. I found the management to be more concerned with moving people to unsuitable areas to free up space for new residents, than caring for what was best for the individual. This also caused distress and anxiety to my parent.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Thank you for taking the time to leave a review regarding Roseberry Court and your kind words you have said about the staff. I am sorry to hear that you felt that the home ran understaffed which impacted on your loved one’s daily living of care including not being able to have a shower daily. Our staffing levels are reviewed regularly, and these are based upon the dependencies of all the residents living in our care, we work hard to ensure that our staffing levels do not go below the agreed establishment hours. We have had a positive recruitment drive in the home and can inform you that the home is currently fully staff with experienced colleagues and the home has not used any agency staff for several months. The management regularly review the needs of the residents who reside within the home and ensure that the correct levels of care are provided. We always ensure that we communicate with relatives when we notice changes to their loved ones needs and may possibly need to move to a more suitable area of the home.


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Review from L P (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Let me start with the staff, they are amazing and nothing is too much effort for
them and they will go out there way to make us feel welcome, they are a credit to your company. The facilities are great and kept to a high standard of cleanliness.

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Review from H P (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought fish and chips in my lunch for Mum and the staff were lovely in accommodating us. Pleasant, helpful, and just lovely. I phoned ahead to let them know and it made a lovely experience for us as a family.
Can't thank the staff enough.

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Review from D S (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the standard of care Roseberry Court achieves. My Mum is very happy living here which is paramount to me. Many thanks to everyone concerned with her care and happiness.

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Review from C R (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mothers's care in the home is excellent. The staff are well trained and treat the residents with respect. The facilities are very good.
Management's door is always open to talk to you.

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Review from S R (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my Mam is getting. She loves it in the home and takes part in all activities. All the staff are really good from management down to cleaners.

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Review from M A (Son-in-law of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in the home for a year, and the care she gets from all the lovely caring staff is second to none. The home is always clean and well-maintained. There is always a varied menu and of a high quality.

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Review from Beverley A (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent her first year in a care home. The year has had its very difficult times, predominantly when her husband died. They entered the home together and were at the beginning of a new period of huge adjustment. My mother and all her family lent very much to all the staff at Roseberry Court.
We depended upon them all to look after our mother. They all totally respected her grief and offered her comfort and understanding. Each staff member have shown genuine professional affection and she has developed a fondness for them all. The home offers the opportunity to socialise with residents during different activities throughout the year. There is an excellent hairdresser which my mother appreciates. All staff members work extremely hard to make this care home ' a home ' on every level. She is treated with dignity and respect.
My mother tells me she likes everyone and is very happy. We can ask for no more. Thank you all.

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Review from Trevor B (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am being well looked after by the staff. Most of the carers are helpful and devoted to the job. The rooms are cleaned every day (hoovering etc) There is a large sitting room and a pleasant room for meals. The food is good and the menu varies. This is a pleasant care home.

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Review from C V (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care for the most part. Sometimes feel an extra pair of hands would be helpful/ lovely friendly staff.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Hello and thank you for your feedback. At Roseberry Court, we strive to deliver the best and kindest care possible to our residents. As part of our quality assurance checks, we regularly look at the risks that may be posed to the individuals living in our care and also calculate staffing monthly based on our resident's dependency scoring gained from their dependency calculator. This is reviewed as soon as there are any changes to ensure we are staffed safely. If you would like any further information please do not hesitate to contact the general site manager or care manager at the home.


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Review from Susan R (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. Mam gets cared for 100%. Staff are excellent.

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Review from P B (Sister of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very clean, tidy, pleasant to come into. Staff always helpful and pleasant especially one staff member in particular.

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Review from L J (Sister-in-law of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's always been in our experience that the staff have always been pleasant and accommodating.

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Review from Julie C (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Roseberry Court Care Home is a lovely, welcoming care home. The staff are always very friendly and helpful. The lounges, rooms etc. are lovely - very light and cheerful. All the staff are very caring and respectful with my mother and always give us a greeting with a cheerful smile. The activities and
events are very varied and enjoyable and residents are always encouraged to join in.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Roseberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Roseberry Court Care Home is calculated as follows: ( (235 Excellents x 5) + (87 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 339 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roseberry Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about Roseberry Court Care Home

What types of Care is Roseberry Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Roseberry Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Roseberry Court Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Roseberry Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Roseberry Court Care Home to the centre of Redcar?

0.9 mile(s) as the crow flies, distance by road may be significantly further.