Review from A F (Husband of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience

Throughout her stay, my wife has felt at home with all of the staff relating to her as a family.
My wife has had superb care over many years and we could not have asked for anything better.
Thank you all.

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Review from P L (Daughter of Resident) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience

Mum was admitted with a view to permanency due to her dementia. All the staff were really helpful and supportive of both Mum and the family. They made the whole process stress-free. Thank you.

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Review from N R (Son of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience

My father has only been in Roseberry Court Care Home for just over a week and he has settled in nicely. He is impressed with the food and the staff are excellent.

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Review from Lorraine G (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience

Both of my parents have lived at Roseberry Court Care Home for almost a year. They recently moved onto a different floor within the home, which I was extremely anxious about. The manager and staff were so supportive and made sure their new rooms were prepared and the transition has been remarkable to

say the least. The care, compassion and kindness shown to the residents and their family/ friends is exemplary.

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Review from Joy S (Wife of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

I cannot fault this care home. It is always clean and tidy. The residents are well looked after. All the staff are most kind and friendly and always willing to help in any way. No complications regarding meals, my husband enjoys them. I visit every other day and am always welcome, as are other members

of our family. Carers should have a substantial pay rise!

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Review from Irene W (Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience

During the time I have been here in the home I have been well looked after. The staff are very helpful and friendly. My room is very comfortable and kept very clean.

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Review from Andrea C (Sister of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience

My sister's room is always clean but I need to keep checking on toilet tissue and hand towels. Food looks good and healthy. Staff are always cheerful and helpful and friendly, needs more stimulation although this is an extremely sad and anxious time for family members Roseberry Court staff are understanding

to my sister's diagnosis and to our feelings.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Thank you for taking the time to leave a review and for bringing your concerns to our attention. We are aware these items need replenishing frequently when running low. All of our residents are invited to take part in the activities if they wish to do so, we appreciate your feedback to ensure we improve our services. My door is always open, please feel free to drop in for a chat.

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Review from Eve E (Daughter of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience

My mother has sadly recently passed away and the care and support she and the family received has been second to none. She was treated with tenderness and dignity, respect and love. Throughout my mother's residency of 6 years, she has always been cared fro and treated with love.
Thank you to everyone

from the bottom of my heart.

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Review from C R (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

Since my mam arrived at Roseberry Court Redcare she has had excellent support. The moment I walked into Roseberry Court I know the place was right. My mother arrived in November 2019 for end of life. Due to all the hard work by all the staff, my mother has just had her 96th birthday - words cannot say

my gratitude. The past Manager was good, but the girl who is Manager is second to none 5 star - and her staff are out of this world.

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Review from Tanya G (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience

Roseberry Court Care Home has given my dad a new lease of life. He is more active, more cheerful and has retaken up long abandoned hobbies. The staff are hugely supportive, always smiling and take very good care of all of his needs. Can't recommend this care home highly enough. I can visit when I want

and I'm always invited to be part of something , whether that's a party, a bingo session or simply a cup of coffee. Well done to all staff and management.

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Review from Jayne M (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

Couldn’t thank the staff at Roseberry Court enough they do a great job and are always so happy and friendly nothing is too much trouble, my mam has been there a few months and has settled in lovely. It was her birthday today they put a banner in her home a card signed by all the team and a birthday

cake was so lovely.

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Review from Chris A (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience

Reassuring to know my mother is well cared for 24/7 by your excellent staff. However, she says she is bored as there are no activities, not even a game of ludo, singing sessions or craft groups, or exercise on chairs. When will these important groups resume?

Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Thank you for your feedback. We are currently recruiting into the role of Well-being coordinator for Roseberry Court. We are looking into accepting volunteers into the home to carry out activities, and I am looking to utilize a member of the team to temporarily fulfil the Well-being role whilst the recruitment process is ongoing.

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Review from Annette M (Mother of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience

My mother was left in a chair soaking wet and a paper towel between her legs and her body, had little clothing on i.e. just a dressing gown that was half-open disclosing the rest of her body. When I showered her I went and asked for an incontinence pad the girl said no. I looked at her in amazement

and said are you joking? She replied no, she has to bring her own, which we were not aware of. They had my number, they could have phoned me. Four days without any pads then she had to go back to the hospital after a fall only wearing a dressing gown, knickers, no bra. The hospital rang me asking for a nightie as her dressing gown was soaking wet. The home packed her belonging up but no nighties. The home was adamant the nighties went with her to the hospital. When I said I will ring CQC they soon found my mum's other two nighties.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Thank you for bringing these concerns to our attention. A full investigation will be undertaken and you will be contacted by the Home Manager who will respond directly to you regarding your complaint.

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Review from Malcolm B (Respite Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience

I could not have been looked after any better anywhere. The staff are all first class. It has been a pleasure.

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Review from C R (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff at Roseberry Court for caring for my mother the way they are in these difficult times, especially the management and all the staff on floor 1, especially two members of staff, but all the staff are second to none. Cannot praise the staff enough. Hopefully, 2021 will

be a better year for all of us.

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Review from Isabella B (Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience

Love the attention and being well looked after by the staff.
Relaxed atmosphere.
I feel it is a little expensive.

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Review from Susan L (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience

I have only positive feelings for Roseberry Court. The staff are wonderful, caring and very professional. The home itself is clean and welcoming.

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Review from J L (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience

I feel my dad is being well looked after and cared for. All at the home I have come into contact with have been friendly and helpful. They have kept me updated and review regularly. A big thank you to them all.

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Review from F W (Brother of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience

The home is reasonably satisfactory. Some of the staff are excellent and on the whole good. Some of the activities have been cancelled in recent months - short of staff? The activity person has been withdrawn to do care duties. You've had a bus here for some months - stationary - what a help this would

be for activities. Some concern that my sister's meals do not look aesthetic in appearance, which puts people off. Otherwise reasonable considering complex duties.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Thank you for taking the time to complete a review for Roseberry Court, and we are very sorry to hear that the standards of care experienced by your sister is varied. We will share your feedback with our team and reflect on the concerns that you have raised.

Once again thank you for taking the time to contact us, at HC-One we strive to provide kind and high-quality care, and value feedback from our residents and relatives as this helps us to make improvements and changes in our home.

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Review from K G (Daughter-in-law of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

Obviously beautiful home and so inviting. All the staff are warm and friendly and are always on hand to help or answer any questions, the rooms and the whole building is very clean and presented well, it's a home from home feeling. The care, the staff give us is impeccable. I can finally relax with

my family at night knowing my dad is safe.

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Roseberry Court Care Home

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