Roseberry Court Care Home

Low Farm Drive, Redcar TS10 4BF
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9.6 131 Reviews
  • Roseberry Court Care Home, Redcar
Situated close to the pretty seaside town of Redcar, Roseberry Court Care Home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and an excellent team of kind colleagues. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

At Roseberry Court, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Roseberry Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents to enjoy the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Roseberry Court, so the team is dedicated to supporting residents in building strong relationships in the Redcar neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Roseberry Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rikki Hall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Roseberry Court Care Home Reviews (131)

Total of 131, showing 41-60
9.6

Roseberry Court Care Home has a Review Score of 9.6 (9.613) out of 10, based on 30 reviews in the last 2 years. Over all time Roseberry Court Care Home has 131 reviews.

Overall Experience

  • 99
  • 27
  • 4
  • 0
  • 1

Date Published

131
16
18
30
101

Review from F W (Brother of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is reasonably satisfactory. Some of the staff are excellent and on the whole good. Some of the activities have been cancelled in recent months - short of staff? The activity person has been withdrawn to do care duties. You've had a bus here for some months - stationary - what a help this would
be for activities. Some concern that my sister's meals do not look aesthetic in appearance, which puts people off. Otherwise reasonable considering complex duties.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Roseberry Court Care Home

Thank you for taking the time to complete a review for Roseberry Court, and we are very sorry to hear that the standards of care experienced by your sister is varied. We will share your feedback with our team and reflect on the concerns that you have raised.


Once again thank you for taking the time to contact us, at HC-One we strive to provide kind and high-quality care, and value feedback from our residents and relatives as this helps us to make improvements and changes in our home.


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Review from K G (Daughter-in-law of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously beautiful home and so inviting. All the staff are warm and friendly and are always on hand to help or answer any questions, the rooms and the whole building is very clean and presented well, it's a home from home feeling. The care, the staff give us is impeccable. I can finally relax with
my family at night knowing my dad is safe.

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Review from K R (Daughter-in-law of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came here as she could no longer live on her own. To say she has settled in well is a credit to the staff. Her birthday party was great and everyone made her feel like a queen and the food was great. My mam has been treated with dignity and care from all the staff and she loves it here, which
makes the family happy so it is a win win.

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Review from C M (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for excellent staff and accommodation. Peace of mind during day and night regarding safety and care. Lovely well-balanced meals. Laundry service very quick, usually returned to the room the same day. No complaints.

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Review from L J (Daughter-in-law of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Roseberry Court to be an excellent care home. All the staff are extremely friendly at whatever time we visit. They liaise professionally by telephone. Should any matters arise concerning my mother-in-law's care which we really appreciate. I would definitely recommend this home should families
be looking around.

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Review from Andrew B (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, on coming back out of hospital, has been treated with great care and respect. The staff are all friendly and always have time to stop and see how she is.
After a week here, she is back to herself.

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Review from Lynne B (Daughter of Resident) published on 20 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's an excellent place. My mother is treated extremely well with kindness and respect and dignity.
The staff do a marvellous job.

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Review from I H (Sister of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy in her care home. She can't communicate, but sings and smiles all the time, which indicate that she is content with her lot.
Staff very helpful and obliging. Would have no qualms in recommending this care home to friends.

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Review from S R (Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant, helpful and know the residents well. The home is well presented and has no unpleasant odours, laid out well for residents.
Staff intervention is well responded and timely.
The food looks well presented.

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Review from Evelyn H (Regular Volunteer) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely friendly home. Staff very caring. Happy atmosphere. A lot is done for the residents.

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Review from K D (Husband of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place. Good care. The staff could be paid more for the good work that they do.

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Review from Mike G (Son of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent entertainment/coffee mornings. Very attentive and caring staff. Comfortable rooms.

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Review from Ian H (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive. Some good ideas put forward.

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Review from M R (Grandson of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma is happy at Roseberry Court. I volunteer each week - playing games with the residents on floor one. All the residents enjoy living here. The food is plentiful and good quality. The entertainments coordinator works very hard.

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Review from Terry S (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very warm and friendly. They are diligent and hard-working.
I've eaten at the home on several occasions and found the food to be tasty and well-cooked. The rooms are spotlessly clean and the domestic staff work hard to keep the environment homely and welcoming.

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Review from Geraldine S (Resident) assisted by family/friend published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms are pleasant, the staff are professional, approachable and work very hard.
The food is varied, plentiful and well-cooked.
There is a varied entertainment program and I am well cared for.

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Review from Sarah S (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam's care home ticks all the boxes. my mam and myself are very happy with all the staff.

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Review from Karen S (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has received excellent care since moving in.
The staff are caring, patient and understanding - I feel I can talk to them at any time and about any worries I have and I am confident that they will understand and be able to deal with any issues.
The home has a very welcoming atmosphere and the
staff work hard to make sure that all the residents are happy.

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Review from Jennifer G (Regular Volunteer) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home every week and really look forward to the visit. All the staff make me feel welcome and nothing is too much trouble. It is a very busy home but everyone goes out of their way to help. My sister is in another home and Roseberry is outstanding compared to other homes. I volunteer for
the bingo and feel like one of the family. I watch the care given and feel so proud to be part of it.

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Review from Pauline T (Wife of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was brought here with vascular dementia and has settled extremely well.
Every member of staff is friendly and very helpful. I have no worries about leaving him here.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Roseberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.613 for Roseberry Court Care Home is calculated as follows: ( (236 Excellents x 5) + (98 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 351 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roseberry Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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