Roseberry Court Care Home

Low Farm Drive, Redcar TS10 4BF
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9.6 129 Reviews
  • Roseberry Court Care Home, Redcar
Situated close to the pretty seaside town of Redcar, Roseberry Court Care Home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and an excellent team of kind colleagues. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

At Roseberry Court, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Roseberry Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents to enjoy the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Roseberry Court, so the team is dedicated to supporting residents in building strong relationships in the Redcar neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Roseberry Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rikki Hall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Roseberry Court Care Home Reviews (129)

Total of 129, showing 61-80
9.6

Roseberry Court Care Home has a Review Score of 9.6 (9.631) out of 10, based on 29 reviews in the last 2 years. Over all time Roseberry Court Care Home has 129 reviews.

Overall Experience

  • 97
  • 27
  • 4
  • 0
  • 1

Date Published

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100

Review from Claire P (Granddaughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting my nanna, I'm always made to feel welcome. Staff are all lovely and do a great job caring for nanna and most of all she feels safe.

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Review from Judith P (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at Roseberry Court Care Home in 2017, she was assessed and welcomed by the manageress. I feel that now she is living here, I can be assured that she is well looked after and extremely safe in all aspects. The staff are very good and helpful. I am very happy with the care she
receives.

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Review from Faye S (Granddaughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been amazing with my grandmother, they have done everything possible and beyond expectations to give her the care that she needs and keep her placed here.

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Review from Paul R (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my dad is in a safe environment. I feel the staff are very professional. Everyone from the manager to the cleaners are superb.
I couldn't praise the staff enough.

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Review from George R (Respite Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first moment I entered the door of Roseberry Court Care Home, I felt the extremely calm atmosphere you get from the reception of a Five Star Hotel. From day one I found the staff to be extremely pleasant, kind and really helpful. After nearly three weeks of staying here, my opinion hasn't
changed at all, in fact, I found all the staff so kind and obliging you would think this was their own business, given the opportunity I would be delighted to return.

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Review from Maureen R (Wife of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough for their wonderful caring attitude, always happy and so pleasant, always keen to help. A pleasure to visit knowing my husband has settled so well during his respite.
A big thank you to the management and staff.

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Review from Anne R (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care here is second to none - especially this month as Mum passed away with love and care and dignity here. The girls all were so supportive to me and my family in a very difficult time. They made us feel so lovely and let us stay and visit any time of day and night, so it was a very calming atmosphere
with care and love.

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Review from I K (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff take great care of the residents and always have a smile and a chat with everyone. The food and drink look great and everyone is well looked after.

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Review from Gareth T (Son of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with great sadness that I lost my mum on the 28th May. The passing was made bearable by the care that my mum and my family received during that time. My mum couldn’t have been treated with any more dignity and respect than what she received at Roseberry Court. We didn’t quite get there in time
when Mum slipped away but knowing a member of staff was there holding mum's hand comforted us. I have always held this care home in high esteem as they cared for both my mum and Dad. They were there afterwards with hugs and words of comfort. I felt I had an extended family in the form of the manager and her dedicated staff and each and every one of them have my eternal thanks and gratitude. It’s a hard decision moving your loved one into a care home but Roseberry Court is more than a care home it’s a haven for those struggling to remain independent. They deserve recognition for all they do.

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Review from Robert R (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the rehabilitation work you did with my mother. At 95 she is now looking forward to moving into her new home where she will still be able to live independently. This would not have been possible without the support you provided.

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Review from M A (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is cared for very well. If there are any issues the staff contact immediately.

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Review from A D (Granddaughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma's care needs are always put first.

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Review from C G (Granddaughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always know my Grandma is safe and well looked after. The staff treat her with great care.

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Review from Steven R (Son-in-law of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and welcoming. The staff obviously care about the residents and their welfare. I have found all the staff pleasant, hardworking and caring, especially the staff on the second floor. I have been impressed with the standards of the housekeeping team and the catering staff.

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Review from Joanne C (Granddaughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with all of my Nana's care - always well dressed and clean. Staff are very caring and friendly. Always have a word with me and my Nana.


Me and my family are really pleased with her care!


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Review from John C (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful, friendly and caring towards my mother and my family. They keep my mother in a clean and well-dressed manner. Over the Christmas holidays, they were very thoughtful about getting my mother ready for a visit to our home. She was clean and well dressed, which I can't thank
them enough for! The events for them over the holidays were very good with the staff joining in with fun and love. We are happy with all the care and support they give my mother!

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Review from William H (Friend of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit a friend who has been in this care home for 7 years come November 2nd 2017 and in that time she has been well looked after by the staff in the home. Please let this continue. Thank you.

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Review from Andrew A (Grandson of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is very comfortable and well looked after. The staff are very friendly and helpful.

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Review from Mimi S (Granddaughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Roseberry Court a lot, as it's a friendly lively atmosphere. Staff are very kind and understanding. My grandma is very comfortable here and it makes me extremely happy knowing she is safe and happy here.

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Review from J B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the excellent care my mum receives here, I have already recommended Roseberry Court to a friend for her father. The staff are all so kind and caring and mum's family know that she is in good hands and well looked after.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Roseberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Roseberry Court Care Home is calculated as follows: ( (235 Excellents x 5) + (87 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 339 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roseberry Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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