Roseberry Court Care Home

Low Farm Drive, Redcar TS10 4BF
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9.6 129 Reviews
  • Roseberry Court Care Home, Redcar
Situated close to the pretty seaside town of Redcar, Roseberry Court Care Home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and an excellent team of kind colleagues. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

At Roseberry Court, there are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Roseberry Court, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents to enjoy the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Roseberry Court, so the team is dedicated to supporting residents in building strong relationships in the Redcar neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Roseberry Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rikki Hall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Roseberry Court Care Home Reviews (129)

Total of 129, showing 81-100
9.6

Roseberry Court Care Home has a Review Score of 9.6 (9.631) out of 10, based on 29 reviews in the last 2 years. Over all time Roseberry Court Care Home has 129 reviews.

Overall Experience

  • 97
  • 27
  • 4
  • 0
  • 1

Date Published

129
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17
28
101

Review from Tracey R (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring and clean home, very friendly.

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Review from Janet S (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are very kind and helpful - nothing is too much trouble. Carers talk to my mum so respectfully and treat her with excellent care and attention. We feel very relaxed and at ease knowing mum is in safe hands. We as a family are very impressed with the care all round - It is excellent.

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Review from Evelyn B (Sister of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely home and my sister is happy here.

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Review from Brian H (Husband of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is A1+. Lovely atmosphere, a warm welcome. Staff are always cordial, the attention to the service users is first class.

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Review from Ann H (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and bright with a lovely atmosphere. Very homely for my Mum which is very important. Staff are very caring and considerate of Mum's needs. Nothing is too much trouble and staff are very approachable to family members and will help and support in any way they can.

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Review from David E (Son-in-law of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although resident was only there about 10 days the impression of all the family was one of total satisfaction with Roseberry Court in all aspects - including facilities, management and the overall care offered.

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Review from Helen M (Regular Volunteer) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

l love bringing my therapy dog here to visit the residents, everyone is so happy and friendly. Best hour of the week.

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Review from Bo L (Partner of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to visit the home and witness the care. Kindness and reassuring efficiency with which members of staff are treating its residents. The friendship and cooperation is evident among the staff. The same attitude is also extended to all visitors.

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Review from Cheryl S (Daughter-in-law of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident at Roseberry Court for over 3 years, she was very happy here and well cared for. She died early 2017 and we still feel very welcome visiting the home and enjoying activities with the residents. I wouldn't hesitate to recommend the home to anyone.

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Review from N K (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and pleasant and look after my mum and dad very well.

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Review from D W (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fairly good home. High turnover of staff that doesn't help with continuity of care.

Reply from Katie Price, Careline Advisor at Roseberry Court Care Home

Thank you for your comments on our care home, Roseberry Court - we appreciate all feedback received as it helps us to make improvement where required. Staff turnover is very low, however, we have alternated staff on all floors lately to ensure all staff are familiar with all our Residents within the home. This ensures that if staff cover sickness, holidays, etc. they are aware of Residents needs and care requirements which supports continuity of care as they will have a good knowledge of the Residents they are caring for. The Home Manager operates an open door policy, please do feel free to raise any concerns you might have with her so that they can be immediately addressed.


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Review from K D (Husband of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are good and work long hours for small pay.

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Review from Carol B (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is very good. Staff are very pleasant and the care for my mother is excellent.

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Review from E B (Sister of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is happy here and everything is lovely.

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Review from R P (Son of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly relaxed atmosphere with nice staff.

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Review from James M (Grandson of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a great home. Have visited others in the area and still remains above others. Certain staff go above and beyond.

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Review from H B (Granddaughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother had a very bad experience in a previous home, this one has restored my faith in care homes. The staff are excellent and friendly they are the pride of the care service.

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Review from Heather L (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has taken up residence in Roseberry Court she has improved both her mental and physical health gain both motivational and confidence.

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Review from Peter B (Son of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely care home created by caring staff that listen, take time to help and always have a friendly smile and word for my dad and those that visit him.

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Review from A T (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very comfortable, well looked after and her health in relation to weight and skin condition has improved since moving into Roseberry Court. I like the consistency of care i.e the same carers become familiar particularly helpful for those with dementia.
Suggestion - Carers first names in
large print on nametags would be helpful to both residents and families.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Roseberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Roseberry Court Care Home is calculated as follows: ( (235 Excellents x 5) + (87 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 339 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roseberry Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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