Sutherland Court Care Home

Sutherland Avenue, Fenham, Newcastle upon Tyne NE4 9NS
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9.8 128 Reviews
  • Sutherland Court Care Home, Newcastle upon Tyne
Conveniently situated in the centre of Fenham near Newcastle-upon-Tyne, Sutherland Court Care Home offers personalised residential and residential dementia care to older people.

The friendly and comfortable home offers lovely en-suite bedrooms, hair salon, hobby room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The dining areas at Sutherland Court are the perfect space for residents to relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Sutherland Court, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Sutherland Court, the team is dedicated to supporting residents in building strong relationships in the Fenham neighbourhood, organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Sutherland Court to provide the kindest care possible to all residents.

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Care Provided by Sutherland Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bobby Moore (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sutherland Court Care Home Reviews (128)

Total of 128, showing 1-20
9.8

Sutherland Court Care Home has a Review Score of 9.8 (9.794) out of 10, based on 20 reviews in the last 2 years. Over all time Sutherland Court Care Home has 128 reviews.

Overall Experience

  • 107
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Date Published

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108

Review from M F (Wife of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had dementia and medical issues, his stay was short but he was well cared for throughout until his death. He was treated with respect and managed his dignity. Every staff member provided the best possible care to my husband. I was updated daily on his care and all of his needs were met. A
warm and kind environment which I could recommend. I was also well supported.

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Review from G T (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff, comfortable home with nice furnishings and well maintained, like home from home. Meals looked very appetizing.

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Review from S F (Daughter of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the kindness you showed my Mum on her birthday.
She loved the cake so thank you for that and the trouble you took baking it.

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Review from S T (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Searched for a suitable home for my mother for a while and then someone suggested this one. Went for a look around by appointment then again unannounced.
It's a beautiful clean friendly home staffed by amazing caring staff.
From the day my mother arrived, I've been kept up to date with everything.
The daily menu is great too. They also hire entertainers regularly.
Mother is so happy & well cared for. We can relax knowing she's in good hands.
So if you're thinking about this place for your loved one go for it. I'm glad we did.

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Review from M W (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care. Mother is safe and well looked after.
Staff always welcoming and available to respond to any queries.

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Review from G L (Cousin of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is beautifully cared for by all of the professional and empathetic staff. She is happy and content with her needs. I visit 3 times each week and I have no concerns that she is cared for with compassion and first-class care.

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Review from Brian T (Son of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has come to the care home after nine weeks in hospital recovering from a broken hip. On our first visit to the home, we were impressed by the welcome given and clear evidence that residents were encouraged to socialise. My mum has a lovely room and the standard of decor/cleanliness is excellent.
Communal areas are extremely comfortable, clean and well-maintained. Altogether we are happy that my mother is well looked after and happy.

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Review from Steven L (Son-in-law of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father-in-law arrived, the care he received has been first-class. The staff are very attentive and caring. The food has always been of a good standard. As a family we are very pleased we chose this home.

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Review from Deborah W (Daughter of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care received for both my parents. They are on separate floors but the staff always make sure Mom and Dad see each other on most days. The care here at Sutherland Court is next to none, it's just amazing and both parents are happy to be here, especially our dad, he has thrived a
lot since coming here in June 2023.

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Review from L L (Wife of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has an atypical mixed dementia, Alzheimer's and vascular, which has meant that he has declined rapidly over four years. I looked at a number of care homes before deciding to put him into Sutherland Court. He has settled in well and is happy there. His needs are met and the staff respond well
to him. He is well looked after and cared for in pleasant, homely surroundings. There are daily activities to keep him engaged and he enjoys the nutritious meals.

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Review from Lesley C (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad are at Sutherland Court. Very pleased with the care they are getting. Always clean and well-fed. The home is spotless with lovely decor and overall Mum and Dad are happy and safe.

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Review from Jeffrey S (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After researching homes in the area we found Sutherland Court Care Home the most homely, which is ideal for my mother. The room is excellent with lovely views. The Christmas decorations are beautiful and lift everyone's spirits. The staff are excellent, very attentive and all introduced themselves on
my mother's arrival. A coordinator is brilliant at organising things for the residents. he came round on the first day to introduce himself and explained what went on in the home.

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Review from Emma W (Granddaughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experince throughout my grandma's time at Sutherland Court. Staff are always very approachable, attentive and caring. Food quality is very good. High standards of cleanliness.
Overall, as a family, we are very grateful for the support Sutherland Court has provided!

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Review from Trevor F (Husband of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and service.

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Review from H A (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I had a mixed experience with my mum's two-week respite care. Staff generally were extremely friendly and helpful, but not all showed the same level of care or understanding towards my mum's needs. Management was excellent and displayed respect at all times. It would have been preferable if the same
staff and a higher number of staff were consistently on duty, as Mum found it difficult being cared for by so many people. Mum has quite specific needs that should have been provided for on a regular and consistent basis, but this was dependent on staff. Generally, I would consider using this Care Home again in the future.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Sutherland Court Care Home

Thank you for taking the time to review Sutherland Court. I am sorry you had a mixed experience but pleased you felt members of the team were friendly and helpful.
All our staff receive a robust induction upon commencement of employment and training that is refreshed annually. Our staffing levels are reviewed at a minimum monthly and are based on the needs of our residents. We always maintain safe staffing levels. Colleagues are allocated to a community within Sutherland Court to provide consistency to our residents; however, during holiday seasons or any leave of absence, we do have colleagues covering for members of their team. Thank you again for your feedback which will help us to improve the delivery of our kind care. We look forward to seeing you again in the future.


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Review from Anton M (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to thrive here at Sutherland Court. The care she is receiving is excellent. The staff are wonderful. We, as a family, are very grateful that she is in such a caring wing and respectful environment. We are kept informed of any and all matters concerning her health and well-being, which
is most reassuring for us all.

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Review from Julie M (Niece of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie is happy and thinks she is at work.
Staff are excellent, and the care is excellent.

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Review from J H (Husband of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Sutherland for five weeks and has settled in very well. The care and support she receives have made it much easier on myself and my daughter, knowing she is well looked after. I feel so lucky to have found such a great care home. The manager and all the staff are so professional
and caring. Thank you for getting us through a tough time.

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Review from Carol J (Niece of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, lovely staff and extremely helpful and well looked after.

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Review from David G (Son of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Sutherland Court Care Home can only be described as excellent. The staff are all kind and welcoming to me on arrival, always willing to take time and to speak to me and tell me how my mother is and what she has been up to. Most of all, my mum is happy.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Sutherland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Sutherland Court Care Home is calculated as follows: ( (204 Excellents x 5) + (20 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutherland Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Sutherland Court Care Home

What types of Care is Sutherland Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutherland Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Sutherland Court Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Sutherland Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutherland Court Care Home to the centre of Newcastle upon Tyne?

1.5 mile(s) as the crow flies, distance by road may be significantly further.