Review from L A (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

This review is in two parts. First, the staff - caring, friendly, working in very hard conditions, especially Covid. Very approachable. Resident's personal care is they are well looked after. Second - I have seen a deterioration in the cleanliness of room and a total lack of activities (one of the items

that attracted us to Sutherland Court). More staff are needed to deliver this.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sutherland Court Care Home

Thank you for taking the time to review Sutherland Court. The last few years have been very challenging for the sector, and we are very proud of our team at Sutherland Court for the support and dedication shown towards our residents. We are currently advertising for a Wellbeing/Activities Coordinator and in the interim, we are adopting a whole team approach to ensure daily meaningful activities are delivered. Cleanliness is a priority for us, and we will ensure our high standards and expectations are met. Should you have any further concerns please speak with the Home Manager in the first instance who will be happy to discuss these with you. Once again, thank you for taking the time to review our home.

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Review from Matthew T (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience

My mum is a new resident and is still settling in. The staff have been very helpful and polite when dealing with Mum's requests and our questions. The environment is really warm, welcoming and very clean.

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Review from Julia B (Daughter of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience

Mum's care here is wonderful. Physically, her condition has improved with staff seeing that her personal hygiene is carried out to a very high standard. The staff are all very cheerful, professional and caring to Mum and all family members. Staff have always been very supportive when the decision for

Mum to have long-term care was made, Sutherland Court is definitely the best place for Mum now.

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Review from N B (Son of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience

The staff are really friendly, and the home provides lots of activities to keep the residents interested and occupied.
The garden is nice and provides lots of options for the gardening club.
The food menu looks good with plenty of choices.

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Review from C T (Daughter-in-law of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience

I am really happy about the care that the home gives. My only issue is with night care, as this seems to be a problem occasionally. One carer, in particular, does not appear to have the same dedication as the rest of the staff. I appreciate that it is a difficult job, but I think that the care should

be the same day or night. Otherwise, I think that the care generally is excellent.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Sutherland Court Care Home

Thank you so much for taking the time to complete a review of our home, and we are delighted that you feel that the standards of care are excellent. In respect of your comment regarding a member of the night team who does not present with the same dedication and excellent standards as the other members of the team. I would appreciate it if you would meet with the Acting Home Manager or Deputy Home Manager to discuss this further so that we can take action to improve the performance. We at Sutherland Court pride ourselves on the standards of the excellent care we deliver and will use your feedback to further develop our service. The Home Manager will arrange to meet with the night team to discuss your feedback and implement actions to ensure the residents experience the same standards of excellent care over the 24-hour period.

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Review from Lucy M (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience

My dad has been at Sutherland Court for over two years. He is happy and tells me how well he’s looked after. The staff at the home are lovely, care about the residents and provide good care to him, and I know he’s very happy there. I would recommend Sutherland Court if you are looking for a residential

home.

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Review from Jane M (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident on the Grace floor for many years. The care that my mother has received is excellent. All the staff are professional, kind and caring. The home is welcoming with a warm and friendly atmosphere. I and my siblings are truly happy knowing my mother is looked after to the highest

standard. Thank you to all the staff.

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Review from Paul M (Son of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience

The care that has been given to my father's needs has been exemplary. I always feel confident that the staff will look after Dad very well. All of the carers are kind and courteous and very responsive to any questions or concerns I have. The care team always provide a smiling face and are very kind

to Dad at all times.

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Review from Jane S (Sister of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience

My brother has been a resident of Sutherland Court since December 2021. His previous care home was damned by CQC, resulting in a very emotionally difficult move for him. I can not praise Sutherland Court enough for helping him to settle and adjust to a completely new home. The staff have been very caring,

supportive and understanding during the early months of his adjustment. We are extremely grateful as a family that he has settled well and wish to thank all the staff for their kindness towards him. I can not praise Sutherland Court enough.

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Review from Norma F (Wife of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience

After a traumatic time finding the correct care home for my husband, I finally found Sutherland Court. I was very impressed with my first viewing of the home, and the staff couldn't have been more helpful. I have found every member of staff very helpful and willing. Nothing is a bother to them. They

kept me up to date throughout Covid with regular updates. I thoroughly recommend this care home. Nothing is too much trouble for them. The staff are very hard working, efficient, caring, respectful, and most of all, very friendly. They treat each resident as if they were a family member. It is a very pleasant home with lots going on for the residents. The gardens are also kept beautiful; they even have a minibus for day trips for the residents. It's good to find a home where you know your loved one is going to be well looked after. Can't recommend this home enough. A big shout out to every single member of staff. "Thank you so much for all your hard work; you all deserve a medal".

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Review from N W (Son of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience

My dad had a bad fall, and all people involved were excellent. They looked after and kept a close eye on him during his recovery. All staff are very friendly and do a fantastic job under enormous pressure due to the nature of patients.

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Review from Stephen D (Husband of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience

My experience of Sutherland Court has been one of a caring, well-organised and well-run home. The staff are engaging and will strive to accommodate your concerns and wishes wherever possible. I can't speak highly enough of all the people involved, especially during the unprecedented circumstances of

the pandemic. A big thank you to each and every staff member who takes care of my wife.

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Review from Kenny P (Son of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience

The only fault I could mention would be that when one lady is not available, then no Zoom calls. Everything else seems fine. No complaints - my mother speaks volumes. The staff are always polite and friendly. Plenty of activities for the residents.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Sutherland Court Care Home

Thank you for your lovely feedback. We are pleased you are happy with the care home. Regarding your point in relation to Zoom calls, we will certainly look into this and try and improve this service for family members and residents.

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Review from Michelle D (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

It is very difficult living so far away from him. We are so very assured that he is in a clean, safe and caring homely environment. We are always called for any consent, progress or incident issue relating to him and feel involved in his well-being care, even though we are so far away. The staff that

we talk with are always so helpful and professional, and we know they care dearly for him.
The communication letters etc, are helpful and appreciated.
I have worked in healthcare all of my working life and recognise a care home of high standards, which you are. So glad he is with you.

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Review from Pam S (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

Sutherland Court is an amazing care home. All the staff and management are wonderful.
We are so grateful for the care and attention they have given my dad. My dad has been in a few care homes and has finally settled at Sutherland Court. We cannot praise the home enough. It has been such a relief to

see my dad happy and settled; it takes the pressure off the family, and the staff is so approachable
Thank you, Sutherland Court!

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Review from Maria C (Daughter of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience

Our mother had a wonderful birthday and was made to feel extra special with a beautiful cake to celebrate her day. The staff are always friendly and helpful. It is great to be able to visit again in numbers without having to make an appointment.

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Review from Helen B (Daughter of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience

I am confident in the care the staff take over my mother's needs, and they always keep me informed if there are any issues or if she needs anything. The staff are polite, courteous and friendly too. Thank you.

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Review from A G (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience

If you are looking for a care home, this is it. I have been in several care homes in the area visiting clients of mine that have had to go into care, and Sutherland Court is the best I've seen. It has a nice atmosphere, the staff are all happy, friendly and go out of their way to help you. I have worked

in Fenham for years, and have only heard people say good things about this home; this helped when my mam needed care, and we choose this home. It's as near to home as you'll get thanks to the staff that work there.

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Review from Anne K (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience

I have recommended Sutherland Court to friends who are looking for a place for their parents.
My mum is well looked after, and the staff are exceptional and extremely caring. Before she moved in, she was lonely. Now she has multiple happy interactions with cheerful staff every day, and I can see a

difference in her.

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Review from Theresa B (Granddaughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience

My grandad has been in the Sutherland Court Care Home for over a year now and is well looked after by the carers and senior carers. All his needs and personal care are met with dignity, care and compassion.

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