Review from Carol R (Daughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience

Can not fault Sutherland Court Care Home; the care they provide is second to none.
They inform you immediately if they are worried about my mother in any way.
The fact they are caring so well for my mother has taken an enormous amount of stress and worry from the family as a whole.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Granddaughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience

My nanna is well looked after. All the staff are loving towards her, and she is happy with the meals and activities. She loves living at the home, and considers it her home now. Would certainly recommend this home to anyone. Thank you to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Niece of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

My aunty lived in Sutherland Court until we sadly lost her; she was always well looked after. The staff, management and activities coordinator were always helpful and lovely, not just my aunt but to the family too. The atmosphere is lovely and homely, and I would certainly recommend Sutherland Court

to anyone who is moving a loved one in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie O (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience

The level of care for my parents has been excellent. The staff have dealt with their needs on an individual basis. They keep me informed on how they are if I’ve been unable to visit.
I feel very comfortable discussing anything concerning my parent's requirements with the management team and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire M (Sister of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience

My mum lives in Sutherland Court, and as you imagine, we have not been able to visit much due to Covid. The lovely staff have always made things right as they could do.
My only concern is that a lot of gifts and clothes we have sent to Mum may not have arrived.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sutherland Court Care Home

Thank you for taking the time to complete feedback on our home. We are extremely pleased that you are happy with our lovely staff team. In response to your concern regarding your Mother’s presents, following our call with you, we were pleased to let you know that all of the items that you thought had not arrived, were noted to be in your Mother’s wardrobe. Should you have any concerns in the future, please do not hesitate to let us know, and we will strive to ensure they are resolved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

My mother has been in Sutherland Court for several years. This is an excellent home. The staff make it so good. They are constantly kind and caring and just seem to have the wellbeing of the residents at heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan B (Son of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident of Sutherland Court since September 2020.
Due to Covid-19 restrictions, it has been difficult to assess the internal environment of the home or get to know the staff well. I have been able to regularly meet my mother via Zoom, which has been good, and more recently, I

have made visits face to face. I am very pleased with the level of care my mother is receiving, and she, herself, is happy. The staff I have seen/spoken to are very professional and responsive.
I look forward to being able to visit my mother at whatever time I like.
I have given ratings as good, as without actually being within the main home, it is difficult to say for certain.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria H (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience

My mam has been in the care of Sutherland Court for over a year now. I am extremely happy with all the care and attention she has received. When my son got married in September 2020 in Budapest, they connected their own phone to the WhatsApp link, so she could watch the marriage even if she was hundreds

of miles away, it certainly made her day, but this is just one of the ways that the staff go above and beyond. I highly recommend this home to any potential residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret M (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

My mum has been in Southerland Care Home for just over a year. While she was able to, she enjoyed all the activities, especially the parties. She loved dancing with the staff and sharing memories and jokes. Now that she is very poorly, she stays mainly in her room but gets plenty of care and attention.

The staff are wonderful. I cannot thank them enough for all their kindness and compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

My mother has been extremely settled since moving into Sutherland Court. I have been very happy with the level of care and support given to my mother and would recommend it to anyone considering moving a relative here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bob R (Son of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience

Mum is very happy at Sutherland Court and this is due to the staff and the environment at the home. The staff are very helpful and caring whenever we deal with them. A great home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin K (Son of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience

My mum has been in this home since 2011, and I can't fault the care she has been given. I recently went to visit, and the staff made us feel more than welcome, despite the restrictions in place. If I had to go into residential care, then I hope this is the quality I receive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael L (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

The staff have kept me updated with my mothers care during this pandemic. I have had no concerns about her health and welfare during this difficult time. The staff have coped very well, and are appreciated in their work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert S (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

Mother has been in over 12-months. Excellent staff, very friendly. Lovely, clean home. Spacious bedrooms. All kept spotlessly clean. Lovely food with a good choice menu. Excellent garden to the rear for residents to enjoy the good weather. Daytime activities for all the residents to meet and chat. Definitely

recommend Sutherland Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K T (Niece of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience

My aunt is happy at Sutherland Court. She gets good attention especially in relation to her diet.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been at Sutherland Court Care Home for a number of months and says he is very happy at the home. All his needs are met and the staff are pleasant, the food is good what more could he want.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alyson H (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience

My mother was recently placed in Sutherland Court as her dementia progressed. It was a crisis placement, but we felt like we had struck gold. Our initial feeling about the home was so positive; staff were warm and caring and the home just had a lovely feel to it. I never worried about ringing to find

out how she was as the carers always gave their time despite having such a busy job to do. Sadly, my mother’s time was short there, and in her final days, the staff took great care of not only her but us as a family while we spent long hours at her bedside; they couldn’t have been more accomodating. Mam’s passing was very peaceful and dignified. I can’t thank the home and its staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

Mam was welcomed to Sutherland Court and given a lovely room after she had a long stay in hospital. Staff were reassuring, especially as usual pre-visits etc could not take place due to the pandemic. All the staff have been kind and concerned that she had everything she wanted and her needs catered

for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm S (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care my mum receives at Sutherland Court. The staff are excellent, and there is always a happy atmosphere. The rooms are clean and tidy. There are regular activities, and Mum enjoys the social interaction. I'm really grateful to all the staff for all the hard work and care during

the Covid pandemic; it has been reassuring that my mum has had such good care during an extremely difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham P (Son of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

My mam has been so well looked after by all the staff who are always friendly. We especially look forward to our Zoom call each week. We are kept up to date, and everything is always explained as to what activities they are doing regularly. We can't thank the staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Sutherland Court Care Home

Care Provided by Sutherland Court Care Home

Good to Know

Facilities