Review from Pauline O (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

We felt very welcomed from the moment our mother went to live at Sutherland Court. The staff are very confident in their jobs, and we have complete trust in them to support our mother in every aspect of her care. They show great kindness to her and her family.
They have lots of activities and interaction,

and everything is inclusive for all.
The home is extremely well kept and is a very pleasant place to visit.

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Review from Allan P (Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience

Manageress and all staff are extremely efficient and always helpful.

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Review from Fiona C (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience

My mum has been in Sutherland Court for 6 years and our family feel we have her in the best care home. The staff are excellent and go above and beyond to make sure the residents are loved and cared for. I have been able to build a great relationship with the staff so that I am able to work with them

to make sure my mum has everything she needs whether this is medical/health and safety intervention or just the small things that make her feel comfortable and safe. From the moment I walked into Sutherland Court I could feel the lovely family atmosphere they create, this is reflected in the décor and staff chatting and laughing with the residents. COVID has been a particularly difficult time for families with relatives in care but Sutherland Court have done an exceptional job of keeping my mum safe, arranging outdoor visits/Zoom calls where possible and have been great at keeping relatives up to date with any changes.

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Review from Alexandra T (Granddaughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

My gran is well looked after here. She misses having visits with her family due to the pandemic, but the Zoom chats and having an outgoing phone line have helped a lot. As did the garden visits when they were available.

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Review from Anne Marie T (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

My mum has been living in Sutherland Court for 7 years now. She is always treated with dignity, love and care by the excellent staff. Throughout the coronavirus crisis, they have shown great commitment, professionalism and compassion to my mum and to us. They have gone above and beyond what can be expected

of them. Mam continues to be happy there and although she can be difficult is treated with great patience. She enjoys the home baking and a great choice of well-cooked meals. The activities and entertainment provided are wonderful and have continued even during lockdown which I consider amazing. I have no hesitation in recommending Sutherland Court to everyone.

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Review from E M (Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

I have initially come in for respite care but expect to follow up as a resident. I was warmly welcomed and find everyone very helpful and understanding. The home itself is very well appointed and clean and has a pleasant garden.

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Review from M S (Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

I feel safe; everyone is very helpful.
Food is nice.
I feel comfortable and very well looked after.

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Review from Linda P (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience

From my first phone call enquiring about Sutherland Court, I had a good feeling. This has been a difficult year and Covid-19 has made it impossible to visit any care homes, however, a Zoom video visit/tour was quickly set up for me and I liked everything I saw; down to earth, caring and happy staff

and, more importantly, happy residents dotted around the place. Everything looked clean and organised and so Mum moved in within a couple of weeks. Since that time, I have had Zoom and garden visits with her, both of which have been very successful. She looks happy, brighter than before and well cared for, even her appetite has improved. Still early days, but I have no doubts that SC is a wonderful place staffed with really good people.

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Review from Ray H (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience

Both of my parents have been residents of Sutherland Court over the past three months - my Mam was there as part of her 'shielding' status and is now home. My Dad has dementia and is in Sutherland Court as a full time resident. During the COVID crisis, all of the staff have gone well above the expected

standard in ensuring that my parents have been well cared for. All of their (and our) needs have been met with compassion, care and courtesy. We trust your staff implicitly - no higher praise can be given.

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Review from J M (Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience

I arrived with my husband and we share a bedroom and have a lounge, we are both very happy with the care, food, services, activities, the staff can't do enough for us. We can't recommend this place enough. Well done all

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Review from S P (Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience

I moved in with my husband, the staff has surprised us with a 60th wedding anniversary and a valentines meal. Meals are lovely, staff can't do enough, the manager's door is always open. Very happy living here.

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Review from Jacky W (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience

From viewing the home with my mother, I was really impressed with the friendliness of the staff and the answers we received to our questions. Nothing was too much trouble to help make a major decision easier in where to spend both Mother and Father's twilight years.
From moving in at the start of February,

it continues on to this day, and they both love living there. The home is always spotless, my parent's rooms are immaculate, and has a real home from home feel as their own items are around them. I'd like to thank all of the staff for taking such good care of them especially during this pandemic.

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Review from T M (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

Sutherland Court is a very warm and welcoming home where nothing seems to be too much trouble. Dad has been settled and at home since the day he arrived. He is extremely well cared for and supported. I have been extremely reassured by the quality of care he receives. The family are always made welcome

whatever the time of day. The staff are lovely, kind and caring and treat Dad with dignity, the way they would treat their own loved ones. I cannot recommend Sutherland Court highly enough.

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Review from L G (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

Sutherland Court has a very caring and friendly atmosphere. Staff are responsive to residents' needs, take time to interact and respond immediately to any concerns. The manager's door is always open to family, and the wellbeing coordinator works hard to ensure that residents are always entertained.

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Review from D H (Respite Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

Well looked after the staff are very obliging and are always ready to help.

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Review from Sadie S (Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience

I am happy and feel safe. The staff is very good.

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Review from Rita P (Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience

I am very satisfied at the home. I feel safe here and the staff and people are pleasant.

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Review from A T (Daughter of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother has lived in this care home for six years now. The care she has received in that time is excellent. The staff show her great respect and nothing is too much trouble. The food is good and varied and she particularly enjoys the home baking. The activities provided are well organised and very

enjoyable. It is very pleasant especially the Rendevous Coffee room where we can gather as a family and enjoy time together. Overall the home is very warm and friendly and the staff are too. It's a pleasure to visit.

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Review from W R (Friend of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

I've been impressed by the home since I first saw it and it has lived up to expectations. My friend is not the easiest person to deal with, but the staff are brilliant with her.

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Review from M O (Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

Home is safe.
Like the food.
Staff are nice.

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Sutherland Court Care Home

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