Sutherland Court Care Home

Sutherland Avenue, Fenham, Newcastle upon Tyne NE4 9NS
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9.8 128 Reviews
  • Sutherland Court Care Home, Newcastle upon Tyne
Conveniently situated in the centre of Fenham near Newcastle-upon-Tyne, Sutherland Court Care Home offers personalised residential and residential dementia care to older people.

The friendly and comfortable home offers lovely en-suite bedrooms, hair salon, hobby room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The dining areas at Sutherland Court are the perfect space for residents to relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Sutherland Court, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Sutherland Court, the team is dedicated to supporting residents in building strong relationships in the Fenham neighbourhood, organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Sutherland Court to provide the kindest care possible to all residents.

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Care Provided by Sutherland Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bobby Moore (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sutherland Court Care Home Reviews (128)

Total of 128, showing 81-100
9.8

Sutherland Court Care Home has a Review Score of 9.8 (9.794) out of 10, based on 20 reviews in the last 2 years. Over all time Sutherland Court Care Home has 128 reviews.

Overall Experience

  • 107
  • 19
  • 2
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Date Published

128
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8
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108

Review from J B (Relative of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting the home it's always clean and very welcoming. The staff are always helpful and take their time with the residents. Meals look lovely. My relatives' room is always clean, tidy and smells nice and fresh. Seems to be plenty to do.

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Review from F A (Son of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find a care home quickly for my mum as my father had been hospitalised. The staff at Sutherland Court were extremely helpful in supporting me at a difficult time. Mum was well cared for at all times by the staff here. I called in on her at many different times and at all times the staff
were able to answer any questions or concerns I had about her.

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Review from C N (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with recent social activities for my dad especially beach ball tennis with a balloon, Harvest Festival and opportunities for dad to join in with hymns and signing activities.

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Review from R C (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutherland Court feels like a home from home, lovely friendly staff who treat my dad and other residents so well, always smiling and kind.
All the staff from senior to laundry and cleaning staff have a friendly word. It feels a happy place and it's very reassuring that my dad is so well cared for and
settled.

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Review from Raymond R (Relative of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each of our visits, we are always greeted by all members of the team and our aunt seems very happy and contented.
Keep up the good work.

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Review from Yvonne D (Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week and was very happy and comfortable and well looked after. The staff are really nice.

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Review from J M (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sutherland Court is a home from home environment. All residents have space to move around with a bedroom, comfortable to enjoy peace and quiet. All staff are hard-working, caring, kind and treat the residents with the utmost dignity. The management are available to speak to regarding any concerns.
As
a family of a resident, we are very happy with Sutherland Court as a care home.

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Review from Mark W (Grandson of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the experience reassuring as I have seen great care being given.

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Review from William C (Resident) assisted by family/friend published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been a resident for one week.
Quite happy with everything.

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Review from Janice E (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home with amazing staff and care that is like no other. Every need is catered for and nothing is too much trouble. Cannot recommend this home enough.

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Review from A B (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found it hard putting mam into care but she has settled great. The staff are great, helpful, attentive and mam always receives lots of cuddles of staff and management, mam always joins in the activities which there are plenty especially enjoys their singing and dancing. It's like her home from home
but with lots of friends living with her. The support for family and friends is great and always keeps us up to date on everything to do with mum. It's been a great place for her and gives us peace of mind.

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Review from Dawn B (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely happy home. My mother loves it. Staff are wonderful and treat residents with respect and love.

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Review from Betty B (Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New resident. I've been treated with kind and caring care. All staff are very helpful, the home is clean and tidy. Meals are lovely, always choices.

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Review from J L (Resident) assisted by family/friend published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, caring and helpful. I like the rooms and the garden, I like the coffee room and make use of the space with my family. I have really enjoyed joining in some of the activities.

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Review from Myra O (Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love in the garden suite and like it very well.

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Review from Carolyn S (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything. I know my mother is deteriorating but she is happy and everybody around her are great.

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Review from Patricia L (Friend of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's like walking into a new and happy house this place hasn't been as it should but I think the new owner is going to make such a difference and already has. We knew just coming through the front door, everything including residents look well content and happy, which we hadn't seen in a long time.
It's
a joy for my friend and I to see this great change in the place (everyone happy).
Residents, staff, carers and visitors.
Thank you all and especially the new owner.

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Review from M F (Granddaughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a very caring and welcoming feel and my grandfather is settled and happy here. Staff are very courteous, caring and kind at all times and have done their utmost to make sure my grandfather feels at home.
It gives me great reassurance to know he is safe, comfortable and happy. Highly recommended.

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Review from Undrell M (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently transferred from her own home to Sutherland Court. Already the amount of socialisation is improved. My mother seems more alert and aware. She has started to feed herself more and is more involved with her environment. This is very encouraging after only 1 week here.

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Review from David A (Nephew of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was extremely well cared for by professional and dedicated staff. Well fed and best of all she was happy.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Sutherland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Sutherland Court Care Home is calculated as follows: ( (204 Excellents x 5) + (20 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutherland Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Care Homes North East England 2021

Recipient: Sutherland Court Care Home

Date: Wednesday 30 Jun 2021 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

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