Review from Maureen C (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been in Sutherland Court for over two years and I am very happy with the standard of care and facilities at the care home. Her happiness and well being are very important and I am pleased to say that she and myself and my husband are reassured by the care she receives.

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Review from John H (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Sutherland Court has caring and professional staff. My mother has been very well looked after since coming here in 2014. Staff are all very approachable and helpful.
High standards are maintained.

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Review from Paul C (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Very happy with the care and attention my mother receives at Sutherland Court.

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Review from Meg L (Friend of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

This care home is excellent. I can't speak highly enough about the staff and facilities.

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Review from Lynn R (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience

Mam has been in Sutherland Court for over 18 months. During that time she has been treated with not just care, but love. Without exception the staff are pleasant and helpful and nothing is too much trouble.

I would have no hesitation to recommend the home to anyone who is looking for a home from

home for their loved one.

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Review from L T (Daughter of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and caring. Dad gets on with them well and they have a good relationship with him.

Surprised at the new rise in cost so soon after the last one. This being double the current inflation rate seems excessive and unjustified.

Reply from Katie Price, Careline Advisor at Sutherland Court Care Home

Thank you for your feedback.
In common with all care providers, HC-One reviews its fees annually to ensure they cover the ongoing rising costs of delivering quality care, residents services and maintaining high-quality environments. Please direct any specific concerns regarding this matter in writing to us so that we can respond fully.

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Review from Jeremy S (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience

Went to see home for respite care. Mom enjoys herself and always looks clean, her room is a good size and the activities are varied and always on the go. The staff are always helpful. The garden and outside space is always kept well maintained. Glad that mom is happy, safe and there is always someone

there.

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Review from Margaret C (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience

I have always found Sutherland Court to be clean, friendly and a happy place. The entertainment lately has been perfect. The residents love it, even my mother who was always a 'watcher' is joining in with the sing alongs etc.
10/10 to the entertainment manager.

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Review from H R (Resident) assisted by family/friend published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience

I came into Sutherland Court at the beginning of November 2016. I have become quite settled and happy in the home. The staff and carers are all extremely kind and helpful and look after me very well. The building is situated in a pleasant garden setting and I am looking forward to Spring when the

trees and flowers come into bloom. I enjoy the meals and overall I feel the standard of care I receive is excellent.

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Review from Alan C (Son of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience

Since arriving at Sutherland Court my Mum has improved in both physical and mental health and feel this is due in no small part to the positive and bright attitude of the staff. I have peace of mind for the first time in years and can now go to work knowing my Mum is safe and catered for.

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Review from Tony C (Son of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience

My mam is enjoying her stay in Sutherland Court. She feels safe and well, she loves the activities and how the staff all look after her.

On a personal point of view, I now feel able to live my life without worrying that my mum is in danger of hurting herself while in the house alone.

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Review from Margaret F (Granddaughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience

After viewing a number of care homes, as soon as I entered Sutherland Court I knew that this would be the perfect place for my grandfather. From making the initial enquiry to moving in, everyone was so helpful and welcoming, making for an easy transition. Since becoming a resident, the staff have continued

to be caring and professional; nothing is a trouble. The home is safe, clean with excellent facilities and lovely gardens. My grandfather is very happy there and I have peace of mind knowing that he is being so well cared for.

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Review from C K (Daughter-in-law of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

We are always welcomed and everyone is so friendly. Mother-in-law is always well dressed, just like she was when she was independent. Her room is beautiful and her plants managed for her. We were delighted to arrive and use the new tea room. We had tea and cakes. The room was so roomy and homely.
We

shared a lovely tea and peaceful conversation. We feel so blessed to have found this home.

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Review from Ian n (Friend of Resident) published on 31 May 2017
Submitted via Website • Report

Overall Experience

I attended this care home to visit a dear friend. From the start, the staff at this home were amazing. They are all extremely friendly, caring, kind and thoughtful. They all show great empathy and understanding to every resident and their guests. They make you feel greatly welcome and are very approachable.

Thank you to all the staff, who work so hard, for being so courteous and for their unquestionable support. You are all brilliant!

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Review from David A (Nephew of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

No complaints whatsoever about my aunt's care.

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Review from Wendy S (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

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I find this home excellent and all staff are friendly.

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Review from Susan W (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

From visiting Sutherland Court for the first time I felt a wonderful atmosphere and this is achieved by the fantastic staff who work there. I really feel that my mother is being so well looked after. The staff are all excellent and treat her with respect. They work extremely hard but always have the

time to spend with my mother and to understand her needs and get to know her so building a great rapport with her. I couldn't praise Sutherland Court enough.

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Review from Marc L (Grandson of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience

Extremely friendly, lovely and reliable staff. Sutherland Court has a comfortable and homely atmosphere. All the staff are fantastic with the residents and visitors and try their best to meet your requests.
I couldn't have wished to find a nicer home for my nan. My nan is really happy here at Sutherland

Court and all our family have peace of mind knowing my nan receives the care and attention she needs.

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Review from Lynne S (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience

Warm, friendly experience lovely staff and clients are well looked after. Modern building clean and comfortable homely feel wide corridors spacious rooms. Music playing on arrival well kept gardens nice entrance.

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Review from Karen S (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience

I cannot rate Sutherland Court highly enough. It brings a tear to your eye, it is so lovely, nothing is too much trouble for the staff they are very helpful, friendly and cheerful. They are helping my mum settle in lovely. Everything is spotlessly clean and tidy. The food is lovely with plenty of variety,

my mum is enjoying it very much. The management are second to none and very hands on and involved. All of the residents seem very happy and content to be there. It is a pleasure to visit and spend quality time with mum.

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Sutherland Court Care Home

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