Sutherland Court Care Home

Sutherland Avenue, Fenham, Newcastle upon Tyne NE4 9NS
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9.8 128 Reviews
  • Sutherland Court Care Home, Newcastle upon Tyne
Conveniently situated in the centre of Fenham near Newcastle-upon-Tyne, Sutherland Court Care Home offers personalised residential and residential dementia care to older people.

The friendly and comfortable home offers lovely en-suite bedrooms, hair salon, hobby room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The dining areas at Sutherland Court are the perfect space for residents to relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Sutherland Court, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Sutherland Court, the team is dedicated to supporting residents in building strong relationships in the Fenham neighbourhood, organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Sutherland Court to provide the kindest care possible to all residents.

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Care Provided by Sutherland Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bobby Moore (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sutherland Court Care Home Reviews (128)

Total of 128, showing 121-128
9.8

Sutherland Court Care Home has a Review Score of 9.8 (9.794) out of 10, based on 20 reviews in the last 2 years. Over all time Sutherland Court Care Home has 128 reviews.

Overall Experience

  • 107
  • 19
  • 2
  • 0
  • 0

Date Published

128
4
8
20
108

Review from Jacqueline O (Daughter of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father were admitted in an emergency crisis situation. The staff were wonderful, helpful, supportive and reassuring. Everyone is professional and I am happy and confident that my father who has complex needs will be cared for with respect and dignity. My mother was there for one week and
it did her good to be pampered and looked after. The food is excellent, the decor calm and relaxing, the grounds are beautiful. Staff second to none. I have already recommended Sutherland Court.

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Review from C H (Brother of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has a number of persistent ailments causing considerable pain and discomfort, and so she has her good days and bad days. The staff are supportive and caring and relationships with my sister are generally caring and consistent. Medical and support services are accessed as and when required.
Relationships with other residents are usually positive although minor misunderstandings can occur. Overall, my sister is pleased with the care and support she received day by day.

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Review from R K (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall conditions of Sutherland Court is good and the staff are very caring. The entertainment is however very limited due to having no replacement for the entertainments manager who is on maternity leave. The food menu and the standard of the food is not always up to scratch.

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Review from M C (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are very satisfied with my mothers care. The staff are kind and caring.

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Review from Julie D (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family has always felt our mother has been well cared for in this care home, and well looked after. The staff are very friendly and welcoming and genuinely care about the residents. The atmosphere is warm and friendly and I would not hesitate to recommend it to anyone. My only issue is the move
around of staff. The Crane Suite needs more experienced staff and the continuity.

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Review from A O (Granddaughter of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my grandma she is always well looked after, we as a family really appreciate the care and love given to my grandma.

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Review from Gary B (Son of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at Sutherland Court for a few months but has been made very welcome by everyone. All the staff are caring and treat my mother with dignity and respect. We had mixed feelings about putting my mother into care but we now know we made the right choice by choosing Sutherland Court.

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Review from Eleanor M (Wife of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Sutherland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Sutherland Court Care Home is calculated as follows: ( (204 Excellents x 5) + (20 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutherland Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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