Excellent parking
Albion Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.683) out of 10, based on 25 reviews in the last 2 years. Over all time Albion Court Care Home - Avery Healthcare has 64 reviews.
Review from A K (Daughter of Resident) published on 20 February 2025
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you so much for this lovely report we really appreciate your feedback.
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Review from L M (Daughter of Resident) published on 20 February 2025
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for this feedback I am glad your mom has settled in please let me know if the nightie has not turned up and I will chase the staff up to find it.
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Review from Derek R (Son of Resident) published on 29 January 2025
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you very much for this lovely review and I hope your father is very happy living here at Albion Court.
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Review from John R (Son of Resident) published on 22 January 2025
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you very much for this lovely review, I am pleased your dad has settled into the home so well, you are all a lovely supportive family.
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Review from L R (Partner of Resident) published on 1 November 2024
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Review from I M (Friend of Resident) published on 12 June 2024
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for this lovely response we appreciate you taking the time to review Albion Court
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Review from M R (Grandson of Resident) published on 17 January 2024
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court. It is lovely for staff to get these lovely comments and so glad you enjoyed your visit with us and that your grandad is happy here.
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Review from N F (Daughter of Resident) published on 2 January 2024
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court; we really do appreciate your kind words, and it is a great boost for our staff. Your mom is so lovely and a great character, and we are privileged to look after her and have her as part of our home.
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Review from Spencer R (Son of Resident) published on 12 October 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home, we do appreciate your kind words and are happy your mom is settling into the home.
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Review from David C (Godson of Resident) published on 21 September 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you very much for taking the time to review Albion Court care home we are very grateful and are happy that your godmother has settled into living here so well - Bev.
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Review from Pat L (Daughter of Resident) published on 19 September 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home we are so pleased your father has transferred into the home and settled well.
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Review from Jan H (Daughter of Resident) published on 18 September 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you so much for taking the time to do this review, we are so very grateful for your lovely comments and I am sure our admin will be so pleased to read this. Your mom and dad are so lovely, it is nice they can spend their time together.
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Review from Robert P (Son of Resident) published on 29 August 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you so much for taking the time to review us, it was a great day and thankfully the sun shone in the afternoon so we could get outside, the band and the singer were amazing, so glad you could join us - Bev
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Review from Sabrina B (Niece of Resident) published on 16 August 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you very much for taking the time to review Albion Court care home I am so pleased that your aunt has settled in well. It is very nice for our staff to get such great comments -Bev
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Review from Valerie C (Daughter of Resident) published on 18 July 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you so much for taking the time to review Albion Court Care Home. I am so glad your mother is happy at home, and you have shared this, which is great for the staff morale - thank you.
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Review from Amanda M (Friend of Resident) published on 17 July 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you very much for taking the time to review Albion Court and for sharing your positive experience. It is lovely for our staff to read these great reviews.
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Review from K A (Son of Resident) published on 10 July 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for this lovely response you and your sister are very supportive to the home.
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Review from A G (Daughter of Resident) published on 26 June 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you very much for your lovely review, staff do genuinely love all our residents and it is a privilege to care for her. She has settled in very quickly which is lovely to see.
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Review from P L (Daughter of Resident) published on 21 June 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for your very kind review of Albion Court it is a privilege to look after you mother and you are always a good support to the home.
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Review from D S (Son of Resident) published on 15 June 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you very much for taking the time to review Albion Court Care Home I am delighted you are happy with the communication from the home.
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The Review Score of 9.7 (9.683) out of 10 for Albion Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.683 for Albion Court Care Home - Avery Healthcare is calculated as follows: ( (209 Excellents x 5) + (70 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 290 Ratings = 4.683
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Albion Court Care Home - Avery Healthcare is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Mar 2020
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Job Title: Home Manager
Joined: 2019
Hello, my name is Beverley, and I am delighted to be the Home Manager here at Albion Court.
I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.
Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.
I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Albion Court. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.
Avery Healthcare, owners of Albion Court, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.
I look forward to welcoming you to Albion Court.