Excellent parking
Albion Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.683) out of 10, based on 25 reviews in the last 2 years. Over all time Albion Court Care Home - Avery Healthcare has 64 reviews.
Review from A L (Granddaughter of Resident) published on 13 June 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you very much for your kind words it is a pleasure to look after your grandfather and I am pleased you feel he is in good hands.
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Review from M L (Wife of Resident) published on 13 June 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court and for all your lovely comments.
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Review from B L (Granddaughter of Resident) published on 12 June 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for this lovely review, I will ensure the staff are made aware of it.
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Review from W B (Grandson of Resident) published on 8 June 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you for your lovely comments and I know your grandmother is very settled in the home.
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Review from C C (Daughter of Resident) published on 7 June 2023
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Reply from Beverley Aldridge, Manager at Albion Court Care Home - Avery Healthcare
Thank you very much for leaving your review we are pleased she has settled so well.
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Review from B G (Daughter of Resident) published on 27 February 2023
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Reply from Beverley Aldridge, Home Manager at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Birmingham and for your lovely words. I think that your suggestion of having a 'one to one' periodically with residents' next of kin is a great idea. We will be looking into this moving forward. Best wishes, Beverley.
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Review from Lesley R (Daughter of Resident) published on 24 February 2023
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Reply from Elizabeth Kirby, Recruitment coordinator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Winson Green and for your lovely comments. Your feedback is truly invaluable to us and our staff team who go over and above on a daily basis to provide an exemplary level of care. We are so pleased to hear your Mom has settled in well and we understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible, giving you and your family peace of mind. Best wishes.
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Review from Y Q (Sister of Resident) published on 21 February 2023
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Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Birmingham. We are pleased to hear that your sister-in-law has soon settled into her new surroundings. Our staff team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.
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Review from Sohail A (Son of Resident) published on 17 August 2022
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Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Birmingham. We would like to thank you for your kind words regarding the care your father has received since being a member of our loving care community. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted that your father has soon settled into his new surroundings, giving you and your family the peace of mind you deserve. Best wishes, Rachel.
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Review from M H (Relative of Resident) published on 30 June 2022
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Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Winson Green and for your amazing 5-star rating. We are delighted to hear such wonderful words about our home, our housekeeping team takes great pride in making the home clean and welcoming for residents, staff and visitors alike. We are also pleased to hear that the variety of daily activities provided by our talented well-being team is so well received. It is a pleasure to have your partner's father living with us in the loving care community that we create. We look forward to seeing you on your next visit. Best wishes.
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Review from Anita Q (Daughter of Resident) published on 30 June 2022
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Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Winson Green and for your amazing 5-star rating. We are delighted to hear such fantastic feedback about our dedicated staff team. It is a true pleasure to care for your father as part of our loving care community, giving you and your family peace of mind. We are also pleased to hear that the variety of daily activities provided by our talented well-being team is so well received. Best wishes, Rachel
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Review from Maria Q (Daughter of Resident) published on 30 June 2022
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Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Winson Green, Birmingham and for your amazing 5-star rating. We are so pleased that you feel your father's complex care needs are being well met. Our highly trained staff go above the standards daily in order to provide exceptional care and meet each individual care requirement. We are delighted to hear such wonderful words about our staff and home facilities. I will be sure to pass on the positive feedback to the rest of the team. Best Wishes, Rachel
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Review from M B (Daughter of Resident) published on 27 June 2022
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Reply from Ryan Farrelly, Marketing Assistant at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Birmingham. It is a true pleasure to care for your mother and we are delighted to hear how well she has settled into our community. We look forward to seeing you on your next visit. Best wishes.
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Review from Dionne T (Daughter of Resident) published on 17 June 2022
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Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court in Winson Green. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your father has quickly settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. Thank you for your kind words. Best wishes, Rachel.
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Review from S H (Father of Resident) published on 24 May 2022
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Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Birmingham and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care provided on a daily basis. I will be sure to pass your kind words on to the rest of the team. Best wishes.
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Review from M H (Wife of Resident) published on 24 May 2022
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Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home in Winson Green, Birmingham and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. Best wishes..
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Review from John H (Son of Resident) published on 2 August 2021
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Reply from Beverley Aldridge, Home Manager at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home. Your lovely feedback is truly invaluable to us and I will be sure to pass this on to the rest of the team. It has been a difficult time but helped by all the positive support we get from our families. Best wishes, Bev.
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Review from Lillian S (Daughter of Resident) published on 19 May 2021
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Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home. Your feedback is truly invaluable to us and our staff team, who go above and beyond the standards each day to provide an excellent level of care, whilst creating a loving care community for all our residents. Best wishes Rachel.
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Review from Jean B (Daughter of Resident) published on 12 May 2021
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Reply from Ryan Farrelly, Marketing Assistant at Albion Court Care Home - Avery Healthcare
Thank you for taking the time to review Albion Court Care Home. Our highly trained staff team go above and beyond each day to provide an exceptional level of care whilst creating a loving care community for all our residents. We are delighted to hear how well your loved one has settled into our home and we are pleased to hear this gives you and your family the peace of mind you deserve. Best Wishes, Ryan.
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Review from Bromley G (Son of Resident) published on 11 May 2021
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Reply from Ryan Farrelly, Marketing Assistant at Albion Court Care Home - Avery Healthcare
Thank you for reviewing Albion Court Care Home. We are delighted to hear how satisfied you are with the exceptional level of care your mother is receiving. It's a true pleasure to have her as part of our loving care community here. We understand how difficult the last year has been for us all especially with the government restriction for visiting, but we are so delighted to now welcome you back into our home for more safe regular visits. Best Wishes, Ryan.
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The Review Score of 9.7 (9.683) out of 10 for Albion Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.683 for Albion Court Care Home - Avery Healthcare is calculated as follows: ( (209 Excellents x 5) + (70 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 290 Ratings = 4.683
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Albion Court Care Home - Avery Healthcare is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Mar 2020
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Job Title: Home Manager
Joined: 2019
Hello, my name is Beverley, and I am delighted to be the Home Manager here at Albion Court.
I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.
Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.
I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Albion Court. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.
Avery Healthcare, owners of Albion Court, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.
I look forward to welcoming you to Albion Court.