Albion Court Care Home - Avery Healthcare

Clinton Street, Winson Green, Birmingham B18 4BJ
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9.7 64 Reviews
  • Albion Court Care Home - Avery Healthcare, Birmingham
Albion Court care home is a multicultural home situated in Winson Green, Birmingham. They offer residential, dementia, nursing and respite care. The home provides high-quality care in a homely environment, all bedrooms are en suite and you can personalise these with your own items.

The team warmly welcome couples or companions to continue their care journey together in the care home.

They offer a wide range of activities to promote your health and well being, ranging from exercise sessions, yoga, book club, gardening and modern technology such as Skype. Residents can also have their hair done in the hairdressers which is open daily in the home. There are plenty of cosy lounge areas, offering the perfect social environment.

The home is exceptionally inclusive with residents rom a range of cultures and backgrounds. Languages spoken by staff include English, Punjabi, Urdu, Hindi, Romanian, Spanish.

A registered service care home with nursing for 89 people, the home is privately operated but funding can be arranged through your local council.

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Care Provided by Albion Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Aldridge (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Albion Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £1,168
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £1,168
  • (these prices are only a guideline, please contact Albion Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Wheelchair Access
  • Parking

  • Excellent parking


Albion Court Care Home - Avery Healthcare Reviews (64)

Total of 64, showing 41-60
9.7

Albion Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.683) out of 10, based on 25 reviews in the last 2 years. Over all time Albion Court Care Home - Avery Healthcare has 64 reviews.

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Review from Lesley K (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was only in the home for a short time, but the treatment she received was really good. I found the staff to be very caring and kind. Each time I went, there were different staff, but the care was there all the time. Everyone was thoughtful, kind and gentle to my mom.

Reply from Ryan Farrelly, Marketing Assistant at Albion Court Care Home - Avery Healthcare

Thank you for taking the time to review Albion Court Care Home. We are glad to hear how satisfied you were with your mother's experience here at Albion Court. Our highly trained staff team do a fantastic job at delivering only the highest level of care to all our residents., and your kind words are truly invaluable to us. Best wishes, Ryan.


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Review from Lesley F (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Albion Court is excellent. The staff are kind and caring. It is more like a family home. The family have no worries as we know our mother is well looked after. She is kept clean, well-fed and comfortable.

Reply from Ryan Farrelly, Marketing Assistant at Albion Court Care Home - Avery Healthcare

Thank you for reviewing Albion Court Care Home. Our highly trained staff team go above and beyond the standards each day to deliver an exceptional level of care to all our residents. We are so delighted to hear how well your mother has settled into the loving, fun, care community we create here. And it's great to hear how satisfied you are with our home. Best wishes, Ryan.


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Review from Marcy W (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother loved this establishment as soon as she came here. If she is happy, that puts my mind at rest. She enjoys the activities and the company. Since being here, she has gained weight, so her appetite has improved with food that she enjoys. Staff are friendly.

Reply from Ryan Farrelly, Marketing Assistant at Albion Court Care Home - Avery Healthcare

Thank you for taking the time to review Albion Court Care Home. It is a true pleasure to have your mother as part of our loving care community and we are delighted to hear that the exceptional level of care she receives gives you the peace of mind you and your family deserve. It is fantastic to hear how much we have supported your mother's well-being and most importantly the positive impacts on her health. Best Wishes, Ryan


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Review from M C (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident at Albion Court Care Home for over 3 years. Mum was treated with great care, dignity and respect throughout her stay. Well supported by all members of nursing, carers, medical staff, activities team and other members of the care home team. Mum became a favourite of many of the
carers, we observed this every time her family members visited. We sadly lost mum in 2021, but on behalf of her family, we are thankful and grateful for the wonderful care given.

Reply from Ryan Farrelly, Marketing Assistant at Albion Court Care Home - Avery Healthcare

Thank you for taking the time to review Albion Court Care Home. Your kind words about our home are truly invaluable to us and we are pleased to hear how delighted you are with our home. It was such a pleasure to have your mother stay with us at Albion Court and she is deeply missed in our community. Best Wishes, Ryan.


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Review from Dawn R (Daughter of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the home only for a short time but was very happy and said it was his second home. Staff work very hard during COVID and are superstars. Very grateful to everyone for the care given.

Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare

Thank you for taking the time to review Albion Court Care Home. I am pleased to hear that your father enjoyed his time with us, even though was only for a short time. During these uncertain times, our staff continue to display an exceptional level of care to all our residents, in order to make them feel welcome/part of our amazing community. Best wishes Rachel.


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Review from Natalie M (Granddaughter of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmom has been living at Albion for a long time and she has always expressed that she is happy. During this period of COVID even though we haven't been able to visit we have been able to have a telephone conversation and also skype calls which brought a lot of joy. Also, we are very happy to see
her taking part in activities which we can see she is well looked after she seems and enjoys everything. Thank you Albion for all your support and care.

Reply from Rachel Aran, Marketing Administrator at Albion Court Care Home - Avery Healthcare

Thank you for taking the time to review Albion Court Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.


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Review from D R (Grandson of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and caring home. Staff were always helpful and polite. Although visiting was difficult during lockdown we were able to Skype and call to keep updated and have a chat.

Reply from Ryan Farrelly, Marketing Assistant at Albion Court Care Home - Avery Healthcare

Hi, thank you for reviewing Albion Court. Our staff team will be delighted to hear such kind words, I will ensure to pass on the message. Best Wishes, Ryan.


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Review from C N (Granddaughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been treated very well, especially during COVID. Even though we have not been able to see him as much as usual due to COVID, we know that he is treated with respect.

Reply from Ryan Farrelly, Marketing Assitant at Albion Court Care Home - Avery Healthcare

Thank you for reviewing Albion Court Care Home. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best wishes.


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Review from Yvonne M (Daughter of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff pleasant, helpful, caring, and very professional. I would recommend Albion Court to anyone looking for a home for their loved one. Since my Mum has been at Albion Court she has been well looked after which makes all our family really happy and relieved.

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Review from D C (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice pleasant and clean place to visit. Staff are really kind and friendly.

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Review from Michael H (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot convey my gratitude to all the staff at Albion Court. They continue to care for my mother to the highest of standards. They show Mom patience, kindness and love. Never has this been more evident than during these troubled times. You should all be so proud of the service you provide. True
heroes.

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Review from Susan W (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Massive thanks to all staff at Albion Court during these difficult times. I know my mom is well looked after, always clean, fed and happy, and room and community areas are excellently clean and tidy. So, I never have any concerns about making the right choice of home for my lovely mom and would, and
have, recommend it to people.

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Review from A G (Granddaughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was treated with the utmost care and respect during her six years at Albion Court. All members of staff were always kind and courteous to residents and visitors alike. High standards of personal care, cleanliness throughout the home, laundry and food and drink were meticulously maintained. There
were some management changes during her residence, but the dedication and affection towards her from the care staff never waivered. It was comforting to know that she was so well looked after, particularly her end of life care during the difficulties and restrictions of the coronavirus pandemic.

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Review from Carole L (Daughter-in-law of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful looking after my mother-in-law especially with COVID-19. They have always kept us informed how she is. The home is always welcoming and spotless. The residents have lots of activities. Would not hesitate to recommend the home.

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Review from M V (Son of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite her poor health, my mother was always happy, comfortable and relaxed at Albion Court, during her 10 years as a resident. This was certainly, in part, related to the very good care she was receiving, the pleasant surroundings and the caring staff. I would like to thank all staff (from cleaners
to the laundry staff to the carers themselves) for making my mother's final years as comfortable as possible.

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Review from Erma L (Friend of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended an open day at the care home today with my sister. We were extremely impressed with the overall facility, staff etc.

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Review from N D (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of my mother - staff are always kind to her, taking care of everything for her, always reassuring her and giving tenderness, especially when she was ill. The manager was there for her to make sure things were all in place. Thank you - great care.

Reply from Alison Mulligan, Home Manager at Albion Court Care Home - Avery Healthcare

Thank you for your review. It is a pleasure to care for your mother. We really appreciate your compliments.


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Review from T C (Son of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit regularly to see/support my dad. He is cared for by really kind people. He needs a lot of help to make sure he is cared for properly.
I wouldn't want him in any other care home.
Thank you to all of the staff.

Reply from Alison Mulligan, Home Manager at Albion Court Care Home - Avery Healthcare

Thank you for your kind words. It really gives us great pleasure to feel that we are appreciated.


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Review from Billy M (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for about 18 months. She is very happy here and well looked after. We are very pleased with her care.
The carers are lovely as are all of the staff. They always have time for my mum and give her lots of cuddles which she loves. There are also lots of activities and a hairdresser
comes to do the residents hair.

Reply from Alison Mulligan, Home Manager at Albion Court Care Home - Avery Healthcare

Thank you for showing your appreciation on this website. It is always a pleasure to care for our residents. We are grateful for your kind words.


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Review from Roberts G (Brother-in-law of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff concerned with my wife's brother. The care and attention is second to none. He has been at the home for over 2 years and although we live in Plymouth we come up to see him every month or so. The staff have always been cheerful and helpful. He could not have been in a better
place.

Reply from Alison Mulligan, Home Manager at Albion Court Care Home - Avery Healthcare

Thank you very much for sharing your appreciation on this site. We aim to deliver the best of care to our residents and are grateful for your kind comments.


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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Albion Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Albion Court Care Home - Avery Healthcare is calculated as follows: ( (209 Excellents x 5) + (70 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 290 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albion Court Care Home - Avery Healthcare is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (1)

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Beverley Aldridge

Job Title: Home Manager

Joined: 2019

Hello, my name is Beverley, and I am delighted to be the Home Manager here at Albion Court.


I have 40 years of experience within the healthcare sector and have achieved qualifications such as the Management level 4 Registered Manager's Award. Working in residential and nursing settings, my previous roles have been as an Operations Manager and a Nurse.


Within this time, I have shared many treasurable moments with the residents I have had the pleasure to meet along the way. One proud moment that has stayed with me throughout my career was when I was able to reunite one of my residents with their brother, who had lost contact and not seen each other for 15 years. To their surprise, they found out they had only been living a few miles apart the whole time.


I would best describe myself as someone who is very outgoing, warm and welcoming and always wanting the best for the home. I pride myself in providing a high-quality service to all residents ensuring they receive an exceptional level of care and have a fun, enjoyable life here at Albion Court. In my spare time, I enjoy going on holiday, meeting with friends for meals out and spending time with my family.


Avery Healthcare, owners of Albion Court, strives to be the best in care, providing high-quality services whilst offering its best support to managers and staff. Our home is truly unique as it reflects Birmingham’s rich cultural heritage with our diverse and happy community.


I look forward to welcoming you to Albion Court.