Harbour Care Centre

4 Haven View, Harbour Road, Portishead, Bristol BS20 7QA
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9.7 99 Reviews
  • Harbour Care Centre, Bristol
Harbour Care Centre is a purpose-built care accommodation overlooking the Portishead harbourside, providing stunning views for up to 108 residents.

Though a large care home, Harbour takes pride in offering a personal service and can take on a wide range of needs, including many residential requirements and care packages for people with a form of dementia.

A regular activities programme adds to the enjoyment at Harbour Care Centre with musical events and visiting entertainers a popular feature.

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Care Provided by Harbour Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 108 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wayne Price (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (108)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (108)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Harbour Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,275 – £1,375
    • Self-Funded Residential Dementia Care £1,275 – £1,375
    • Self-Funded Nursing Care £1,525 – £1,675
    • Self-Funded Nursing Dementia Care £1,525 – £1,675
    • RESPITE Self-Funded Residential Care £1,275 – £1,375
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,375
    • RESPITE Self-Funded Nursing Care £1,525 – £1,675
    • RESPITE Self-Funded Nursing Dementia Care £1,525 – £1,675

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Harbour Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own car park.


Harbour Care Centre Reviews (99)

Total of 99, showing 1-20
9.7

Harbour Care Centre has a Review Score of 9.7 (9.687) out of 10, based on 22 reviews in the last 2 years. Over all time Harbour Care Centre has 99 reviews.

Overall Experience

  • 72
  • 24
  • 3
  • 0
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Date Published

99
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7
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Review from Ken B (Partner of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner spent the last few weeks of her life at Harbour Care being looked after with gentle respect. She had suffered from Dementia for quite a while, and because of additional medical problems that arose, she had spent periods in Hospital and two other Care Homes in the previous 8 months. No other
facility had been able to make myself and her family confident that she was getting the best available care. Every member of staff that we met at Harbour Care, nursing, housekeeping and even the maintenance team were caring kind and considerate, not just to my partner but to us all, her visitors. It was a sad and difficult time for us, but we can look back on it with confidence that my she was made as comfortable as possible by people who knew how to do it and did it with compassion. Thankyou.

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Review from A P (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Harbour Care Centre since Jan 24. She has settled in really well, helped by bringing her own bed, bedding and personal items. The staff have been kind and helpful on all occasions, meeting mum's needs as her dementia worsens. There is entertainment and activities daily and where possible
they are outside the home. All the family who visit mum have been impressed with the care and activities.

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Review from Scott M (Grandson of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident on the dementia wing for a little over 3 months and was very agitated when she first arrived.
The first few weeks were a challenge but all of the staff were all very professional, caring and engaged with the residents very positively. I have been amazed that they
have been able to get her to settle to the degree she has.
When you first discover the cost of care it seems like (and is) a lot of money but I can see now why this is the case.
Since arriving, she is in better health and happier than I have seen her in some time. Thank you to all of the team at Harbour Care.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Harbour Care Centre

Thank you for your kind review of our staff and services at our Harbour Care Centre. I'll ensure that your kind words are shared with all staff members.


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Review from Helen C (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Harbour Care Centres since August. It has been very difficult for us as a family to witness his progression of Alzheimer's. However, dad seems to have settled into Harbour Care really well and is content. The staff are all lovely and do a really good job of supervising dad. Whenever
we visit, we are made to feel welcome and always offered a tea or coffee. Dad's room is always clean and tidy. The communal lounge looks lovely with all the Christmas decorations. We are really pleased with the care that dad is receiving.

Reply from Jason Pritchett, Head of Sales, Marketing & Customer Experience at Harbour Care Centre

Thank you for your kind review of our staff and services at Harbour Care Centre. We are glad that you are pleased with everything.


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Review from Jan E (Wife of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Harbour Care Portishead home since September 2023 with Alzheimer's. I cannot praise the staff and management team enough for their care and understanding of his individual `diverse needs`. The hands-on staff are tuned in to his needs, and having been there in his room when he
needs changing/settling there is a lot of happy banter and distraction to settle him.
Special thanks to one member of staff in particular - you sort him out!
Amazing Care Home.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Many thanks for your kind review of our staff and services at Harbour Care Centre. We pride ourselves on delivering person-centred specific care to all our residents and we are so pleased when this gets recognised in a review.


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Review from J W (Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience. I am looked after and am very comfortable. The staff are kind and friendly. I can go out with members of my family or friends and I do not feel "institutionalised!"

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for the kind review of our service at Harbour Care Centre.


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Review from R H (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here for nearly 12 months and has settled very well. The staff are all so friendly, sympathetic and caring. They look after Dad well and monitor his health closely and give me updates immediately. The food is homecooked and Dad enjoys his meals. It's great to be able to see all the different
activities that are offered, Dad is happy here and the family are so pleased.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our services at Harbour Care Centre. We are glad that your father enjoys our home-cooked meals and enjoys all the activities that the home provides.


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Review from R P (Son of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away recently. She had resided for approx 6 months. In that time she made some special friends and got on so well with the staff. She really connected with a number of them especially five of them in particular. She spoke fondly of waiting to return to see them and her friends when in hospital.
The manager has also been a great support, he is a very compassionate and empathetic leader. Thanks so much.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our team and Manager at Harbour Care Centre. I will ensure that all staff are made aware of your comments.


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Review from E P (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Harbour Care Centre for some respite care after a fall.
She was really well looked after by the carers. The food was good and the activities lady was brilliant. The care home manager was also very helpful and caring.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of of staff and services at Harbour Care Centre. I'll ensure that your comments are shared with the entire team.


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Review from L C (Daughter-in-law of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for a year now and today was her 92nd birthday. She had only been in a few days and they made a birthday cake for her. Today we joined her for lunch which was excellent and for which there was no charge plus they made a delicious cake. We cannot fault her care and
how she is being looked after. I have recommended it to a friend and her mother will become a resident next week.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our services at Harbour Care Centre. We are delighted that you cannot fault the care that we give your mother-in-law and thank you for recommending us to your friends. I'll ensure that your comments are shared with the entire team.


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Review from Tracey N (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was Mum's third care home, and the well-being of my mum was the most important to me.
Harbour Care was the first home to listen to me as a daughter and main carer.
All the staff are lovely and show kindness and care in all they do.
Every staff member got to know Mum well, as they read the
care plan and know her needs.
I was most impressed by the manager being a nurse and hands-on member of staff.
The management of Mum's seizures was perfect. In fact better than the hospital.
Their home-cooked meals there are yummy and Mum loved her food.
Knowing my mum was in this loving and caring home, flushed all my anxiety out the window.
I would recommend this home to anyone.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our staff and services at Harbour Care Centre. I'll ensure that your comments are shared with the entire team.


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Review from A H (Wife of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never left my husband in respite care previously over the last ten years of his dementia condition so it was a very traumatic decision for me to agree to doing so, so that I could take a break with my daughter.
I cannot commend enough the staff we met personally and spoke to over the phone
whose kindness and reassurance enabled me to relax while I was away. My anxiety and upset when settling my husband in on the first day were helped enormously by the lovely staff there on the day including four in particular. One member helped with the medication and instructions I had prepared which she read and checked all she needed to know. Her kindness and lovely manner to me as well as my husband was wonderful.
Visitors to my husband reported the same professional, kind and courteous staff I had experienced.
The care centre was clean and welcoming and my husband's room was lovely for the short time he was staying.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Many thanks for your kind words and comments about our team and facilities at Harbour Care Centre. I'll ensure that these are shared with all staff members.


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Review from Pete D (Son of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Mum's care at Harbour Care Centre. Mum is very settled and happy. She is encouraged to join in activities and enjoys this very much.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our staff and services at Harbour Care Centre. I'll ensure that your comments are shared with the team.


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Review from Julie G (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a recent resident at Harbour Care Centre and from the start of her joining we knew that she is in a safe and very caring environment. All of the staff from management, nursing and auxiliary go above and beyond their care for all the residents. They are brilliant at encouraging my mum to engage
and take part in all the daily activities. The food is well presented, well balanced and with a good choice. An extremely well-run care home. We feel that we couldn't have chosen better for her. Thank you everyone.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind words and review of our team and our services at our Harbour Care Centre. We are so glad to see that your mum is engaged with our daily activities. I'll ensure that your comments are passed on to all members of the staff.


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Review from Colin B (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Harbour Care Centre for nearly two years. She is in a safe and caring environment. She struggles with her mobility but she is happy and content. She does join in with the activities although she has to be encouraged!
I speak to her daily and the most important thing is she is happy.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our services and staff at Harbour Care Centre. I'll ensure that your comments are passed on to the entire team.


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Review from Trish D (Friend of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had relatives in a number of care/nursing homes. Since the aunt of my closest friend has been in Harbour Care Centre I have only 100% praise for the home provided for the residents. Nurses and carers are so professional and kind in all they do. Other staff, housekeeping, cooks and activities
are top quality. Also, the administrative staff and manager are so good. The home is obviously well-led and managed so that standards are always first class. A pleasure to visit both my friend, other residents and staff. Well done!

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will ensure that your comments are passed on to the team at Harbour.


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Review from Lisa B (Granddaughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have chosen a better care home for my nan. Staff are excellent, go above and beyond. My Nan feels safe and secure here. In her words ‘it is very comfortable and clean and the staff look after me’. The food here is very good and plentiful. The staff encourage her to engage in multiple activities
daily. Cannot fault Harbour Care Centre. An extremely well run care home.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our services at Harbour Care Centre. It's great to hear that 'your Nan' loves being with us as much as we love having her here. I'll ensure that your comments are passed on to the entire team at the home.


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Review from E D (Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall impression has been very satisfactory. On the whole, staff have been very friendly very helpful. Requests have been dealt with promptly on the whole and solutions sought to any problems.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our services at Harbour Care Centre. I'll ensure that your comments are passed on to the entire team.


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Review from E B (Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and the whole team have shown exceptional care and kindness during my stay at their excellent home.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind words and review of Harbour Care Centre. I'll ensure that your comments are passed on to the entire team.


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Review from Rosemary L (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the care centre is well organised. There is plenty for my mother to do. She is can join in with many activities and she is encouraged to do so. The food is well presented with lots of choices and well balanced. Mum enjoys a joke with the carers and they are kind and most helpful. I feel so much happier
now she us in safe harbour.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our team and services at Harbour Care Centre. We are happy that your mother is enjoying life with us and we love her jokes. I'll ensure that the team are aware of your wonderful comments.


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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Harbour Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Harbour Care Centre is calculated as follows: ( (186 Excellents x 5) + (65 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 259 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Wayne

Wayne Price

Job Title: Home Manager

Joined: 2021

Having 14 years of experience in the health/social care sector provides me with the necessary grounding and knowledge to embark on this new and exciting journey at Harbour Residential. I have been a qualified nurse since 2007, completing my training at the University of the West of England.


I have held various roles in the NHS at both the Bristol General Hospital and Bristol Royal Infirmary, including as a Senior Staff Nurse and Clinical Site Manager. After 10 years at the NHS, I then transitioned into the care home industry, working at 3 local care homes in Clinical Service Manager and HM roles. I pride myself on achieving and maintaining high ratings with the CQC at all the homes I have worked at. Ensuring the consistent provision of the highest quality care and support possible to residents, staff and relatives is my priority.


It is a privilege to be a part of the Harbour Residential team and I very much look forward to meeting you all.


Frequently Asked Questions about Harbour Care Centre

What types of Care is Harbour Care Centre registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harbour Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Harbour Care Centre have?

There are 108 Single Rooms.

What are the Facilities & Services at Harbour Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harbour Care Centre to the centre of Bristol?

7.5 mile(s) as the crow flies, distance by road may be significantly further.