Harbour Care Centre

4 Haven View, Harbour Road, Portishead, Bristol BS20 7QA
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9.7 99 Reviews
  • Harbour Care Centre, Bristol
Harbour Care Centre is a purpose-built care accommodation overlooking the Portishead harbourside, providing stunning views for up to 108 residents.

Though a large care home, Harbour takes pride in offering a personal service and can take on a wide range of needs, including many residential requirements and care packages for people with a form of dementia.

A regular activities programme adds to the enjoyment at Harbour Care Centre with musical events and visiting entertainers a popular feature.

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Care Provided by Harbour Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 108 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wayne Price (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (108)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (108)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Harbour Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,275 – £1,375
    • Self-Funded Residential Dementia Care £1,275 – £1,375
    • Self-Funded Nursing Care £1,525 – £1,675
    • Self-Funded Nursing Dementia Care £1,525 – £1,675
    • RESPITE Self-Funded Residential Care £1,275 – £1,375
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,375
    • RESPITE Self-Funded Nursing Care £1,525 – £1,675
    • RESPITE Self-Funded Nursing Dementia Care £1,525 – £1,675

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Harbour Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own car park.


Harbour Care Centre Reviews (99)

Total of 99, showing 21-40
9.7

Harbour Care Centre has a Review Score of 9.7 (9.687) out of 10, based on 22 reviews in the last 2 years. Over all time Harbour Care Centre has 99 reviews.

Overall Experience

  • 72
  • 24
  • 3
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Date Published

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Review from M F (Husband of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Harbour Care Centre fir three years plus. During this time she has had her ups and downs and during these health fluctuations the staff have responded in an excellent manner, but during the day and at night.
During this time I have been required to respond to some administration
activities and the care centre has assisted me when required.
A recent CQC review has returned a "good" result which is well deserved.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of Harbour Care Centre. I shall ensure that the team at the home are fully aware of your comments.


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Review from N W (Son of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father arrived from hospital at the end of January and was resident until his passing at the end of February. I have found the standard of care to be excellent from both management, nursing care and auxiliary staff. Everyone made an effort to treat my father as an individual and took the time to
liaise with me and other family members in this time of greatest need.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of our staff, management team and facilities at Harbour Care Centre. I'll ensure that your comments are passed on to the team.


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Review from Jaqueline P (Daughter of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being cared for following several long and protracted stays in hospital. The changes in her are remarkable and are down to the care she is receiving at Harbour Residential Home. The staff are amazing, the manager is very hands on and knows all the residents and their individual needs. Everyone
in the home is caring, the rooms are lovely and the meals are plentiful. Highly recommend.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of Harbour Residential. We are pleased to hear that the care you are receiving at the home is benefitting your Mum. I'll ensure that our team are aware of your comments made.


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Review from Andy C (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really nice environment with friendly caring staff.
My parents are very happy together and are well cared for.
We are always advised of any health issues or concerns.
The staff are excellent.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your kind review of Harbour. I'll ensure that your sentiments are passed on to the entire team.


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Review from Ken S (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to be a well-looked after resident at Harbour Residential Care Centre, now for over 2 years. During this time, all the staff have made mum feel at home. They encourage all residents to take part in activities, mum loves it when there is an opportunity to sing. Staff are always happy to
discuss what is happening and ensure all of mums needs and requirements are being met. All staff are always very polite, and friendly and come across as people you can trust. They had excellent procedures in place to manage Covid and I am so grateful to them for keeping mum safe. I can't recommend Harbour Residential and all the staff highly enough - thank you.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your review of Harbour Residential. Glad to hear that your mum enjoys the activities that we host daily and that we are meeting both your and your mum's expectations.


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Review from Maire C (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was a resident here for four years until she died in June 2022. She was 92, had vascular dementia and various health problems, and was the longest-standing resident at the time of death. The carers were wonderful, friendly, and sensitive to her needs. The home had flourished for several years
and was a happy place. Sadly, under new management this changed, and although the care staff were wonderful when my mother died there was no acknowledgement whatsoever from the manager or the head office. Not an email, phone call, letter, card, or anything to suggest she was any more than a number to them! The only thing we received the day after her death was a notification that the standing order for fees had ceased. The manager saw us come in to collect her things a week later and closed his door and didn’t speak to us. No care, concern or regret was expressed and I wrote to head office and manager to say how disappointed we were by this callousness and I did not even receive a reply!

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for taking the time to write your review.
We are glad to read that your mother had been cared for wonderfully by the team at Harbour for many years and that both she and your family were happy with everything at the Home. Your review has highlighted a flaw within the service when someone passes and we are reviewing our policies to ensure that the same care and attention are given to all family members after someone has left the service.
Please accept our deepest sympathy for your loss and our apologies for any distress that you may have suffered.


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Review from G T (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently celebrated a birthday at Harbour Residential Care Centre. I have to say mum was certainly made the centre of attention. Her friends were made aware that it was her birthday and she had a lovely day in general from start to finish. A birthday cake was made especially for her by the resident
cook which I must say was excellent and was shared around everybody. All staff were polite and nothing was too much for them to do. A day I will not forget. Well done and a big thank you to all involved.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from N W (Daughter of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care looking after Dad well and understanding his needs completely. My dad prefers to staff in his room and he is allowed to.

Reply from Jason Pritchett, Customer Relationship Manager at Harbour Care Centre

Thank you for your review.
We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Richard L (Friend of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visited for the first time possible in two years to see an old friend whom we had been told, was very weak. The welcome we received was very warm and friendly but more than this, the lady nurse came with us to our friend's bedside, and I was greatly impressed by the kind, bright and thoughtful
way she helped us all through a difficult visit. It was her kind and respectful words, her sincerity, and that she took time to be with us. We did not stay long because of the situation but I want to record that from my own five-year Nursing Home experience with my father, now unbelievably 30 years ago, the care and service we found today, to be outstanding. Everything depends on the staff and the moment but for us, this was very impressive.

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Review from E A (Granddaughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad recently stayed at Harbour Residential Care Centre for respite for a week to give my Grandma a break.
As a health care professional, I was very particular about where he stayed, however the care he received was 5*. All Carers were attentive, caring, friendly and went above and beyond to
meet his needs.
Despite being in the middle of a pandemic we were still able to visit as a family (following all Covid rules) and we felt reassured that he was in good hands.
I wouldn't hesitate about using Harbour Residential Home, I would recommend it to friends and family and have had no concerns.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing us and for your kind thoughts, it was a pleasure meeting and caring for your grandad and we look forward to welcoming him again at Harbour Residential care centre. Thank you.


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Review from C C (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care facility is wonderful, the staff are very friendly and happy to help. I feel very safe and happy my mother is here.

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Review from John C (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful. I've no problems, Mum is being looked after and seems content.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing Harbour Residential care centre, we value your thoughts and views which is important in improving the service and care. Thank you.


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Review from S P (Wife of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Harbour Residential Home to enable me to have a holiday, he was made extremely welcome and comfortable. He has stated he is more than happy to return at any time should I wish to take another holiday. The staff were very friendly and caring and nothing was too much trouble. We have
nothing but praise for the home.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing us today and we are pleased to hear that Harbour will remain your choice of care home for the future. It was a pleasure looking after your husband. Thank you.


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Review from Alyson W (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 5 years and the care and compassion she received was second to none. There were no cases of Covid during the whole period and indeed the whole staff were instrumental in ensuring every possible risk was negated.
The staff should be commended on their excellent management
of the unit and I can not praise them and the team highly enough!

Reply from Samuel Okello, Home Manager at Harbour Care Centre

We appreciate and value your kind thoughts about the team at Harbour and thank you for giving us the opportunity to care for your mother who will be dearly missed. Thank you.


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Review from Martin B (Son-in-law of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Harbour Residential Care Centre (Harbour Lodge) for over 3 years. During her stay, the staff were outstanding in all aspects of her care and created a wonderful home away from home for her.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for taking the time to review us today despite the difficult time you are facing, it was a pleasure knowing and caring for your mother for the time she spent with us. Happy memories. Thank you.


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Review from Burgess W (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother just passed recently, the staff made the last few years as comfortable and caring as possible. My family believes my mother had excellent and brilliant care from day one until she passed. Well done!

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing Harbour Residential Care Centre, we value your comments and appreciate your kind thoughts. We are pleased to hear about your experience. Thank you.


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Review from Clive C (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful. Always very helpful on the phone when we ring up. Never too much trouble. Many thanks.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing Harbour Residential Care Centre and sharing your kind thoughts, your views are helpful in improving our care. Thank you.


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Review from Jane C (Daughter-in-law of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We live in Poole so communication is very important. The manager and all the staff are extremely friendly and always very friendly. Nothing is too much trouble. Everyone has coped with the pandemic so well and kept Mum safe and well. Many thanks to all, it really is appreciated.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing Harbour Residential Care Centre, we value your comments and we aim to improve the care and experience of all those who visit our service. It was a pleasure meeting you. Thank you.


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Review from Colin D (Respite Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Harbour Lodge Care Centre for 7 days for respite care after falling and damaging my back. I was in a privileged position as I had all the loving care, delicious food and facilities that the permanent residents had and also brief interesting conversations with the staff. I was able to make a
kind of friendship with some of the residents and have short conversations with them. From the manager to the lady who started work while I was there, I found all the staff quite exceptional in the devotion they gave to their calling. I am so grateful to all of them.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing Harbour Residential Care Centre, we are pleased to hear about your experience of care at our service and we look forward to having you back. Thank you.


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Review from Liz M (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my father went in to Harbour Residential Care centre, his care was second to none. He went in on his 95th birthday and when he arrived there was a beautiful cake awaiting him and a big fuss was made of him. He settled in well as it really is a home and not at all an institution.
His care
was excellent and he could not praise the staff enough, they are all wonderfully caring and nothing is too much trouble. Furniture was changed in his room to make him more comfortable, his bird feeder attached to his window so that he could continue to watch his beloved birds and as many photos that he wanted hung on the walls
The food is excellent, in fact so good he actually put on quite a lot of weight during his time there.
During these Covid times they were extremely vigilant which gave me a huge amount of comfort knowing that they were keeping my father safe.
I really cannot thank them enough for his amazing care and would highly recommend Harbour Care Home

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for sharing your experience of care today and reviewing Harbour Residential care centre and we appreciate your kind thoughts. Thank you.


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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Harbour Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Harbour Care Centre is calculated as follows: ( (186 Excellents x 5) + (65 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 259 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Wayne

Wayne Price

Job Title: Home Manager

Joined: 2021

Having 14 years of experience in the health/social care sector provides me with the necessary grounding and knowledge to embark on this new and exciting journey at Harbour Residential. I have been a qualified nurse since 2007, completing my training at the University of the West of England.


I have held various roles in the NHS at both the Bristol General Hospital and Bristol Royal Infirmary, including as a Senior Staff Nurse and Clinical Site Manager. After 10 years at the NHS, I then transitioned into the care home industry, working at 3 local care homes in Clinical Service Manager and HM roles. I pride myself on achieving and maintaining high ratings with the CQC at all the homes I have worked at. Ensuring the consistent provision of the highest quality care and support possible to residents, staff and relatives is my priority.


It is a privilege to be a part of the Harbour Residential team and I very much look forward to meeting you all.