Harbour Care Centre

4 Haven View, Harbour Road, Portishead, Bristol BS20 7QA
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9.7 99 Reviews
  • Harbour Care Centre, Bristol
Harbour Care Centre is a purpose-built care accommodation overlooking the Portishead harbourside, providing stunning views for up to 108 residents.

Though a large care home, Harbour takes pride in offering a personal service and can take on a wide range of needs, including many residential requirements and care packages for people with a form of dementia.

A regular activities programme adds to the enjoyment at Harbour Care Centre with musical events and visiting entertainers a popular feature.

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Care Provided by Harbour Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 108 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wayne Price (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (108)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (108)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Harbour Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,275 – £1,375
    • Self-Funded Residential Dementia Care £1,275 – £1,375
    • Self-Funded Nursing Care £1,525 – £1,675
    • Self-Funded Nursing Dementia Care £1,525 – £1,675
    • RESPITE Self-Funded Residential Care £1,275 – £1,375
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,375
    • RESPITE Self-Funded Nursing Care £1,525 – £1,675
    • RESPITE Self-Funded Nursing Dementia Care £1,525 – £1,675

  • Fees are based on a needs assessment of the individual coming into the Home
  • (these prices are only a guideline, please contact Harbour Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own car park.


Harbour Care Centre Reviews (99)

Total of 99, showing 41-60
9.7

Harbour Care Centre has a Review Score of 9.7 (9.687) out of 10, based on 22 reviews in the last 2 years. Over all time Harbour Care Centre has 99 reviews.

Overall Experience

  • 72
  • 24
  • 3
  • 0
  • 0

Date Published

99
4
7
22
77

Review from Judy P (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all the wonderful staff at Harbour Residential Care Centre.
It wasn't really the best time to relocate my father into residential care. When he first moved in, I wasn't even able to visit him. However, I was kept up to date with phone calls, emails and photos, so I knew he was settling
in well. As soon as the government changed the rules, I was invited for a fully Covid-19 safe visit and was so reassured. Dad looked so well cared for (the food is great and there is a good choice at every meal) and he clearly loves all the staff to bits. I visit as often as I can and to be honest, the staff have looked after me too; helping me to come to terms with Dad living with them now and not in his own home. The home is just that, a real home and it makes us all feel that we have made the right decision. There comes a time when a family is not able to give all the expert care needed and I know that my father is getting the very best of care, something that he really deserves.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing us today and for sharing your experience of care at the home, it's been a difficult time for relatives, residents and staff. It's rewarding to share your story which we are pleased with. Thank you.


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Review from Jan R (Wife of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the staff at Harbour Residential Care Centre who have been looking after my husband for the last seven months. They dealt professionally with his initially very challenging behaviour and when Covid rules relaxed enough for me to visit he seemed very content and happy. He also seemed
to interact well with the staff and looked well cared for, which was a great relief.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing us today and sharing your experience of care, I understand the difficult circumstances caused by the pandemic and the restrictions to visiting in the care home. Thank you


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Review from V L (Daughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very helpful staff, coping with Covid really well.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for taking the time to share your experience and review Harbour Residential Care Centre, we appreciate your comments, thank you.


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Review from Ann C (Daughter-in-law of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From our very first enquiry regarding 'respite' care, at Harbour Residential Care Centre the manager and staff have been very helpful and have done everything they can to accommodate my mother-in-law, following her recent fall and hospital admission, assisting her to get stronger each day with the ultimate
aim of her being able to return to live at home. Communication regarding queries is very prompt. It is a particularly challenging time with the constantly changing Covid 19 restrictions and staff are doing a tremendous effort to keep all residents safe and well.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for sharing your views and comments about the care and treatment of your loved one at Harbour Residential Care Centre, with the pandemic having lasted several months, we fully understand how restrictions have impacted visiting in any care facility and we empathise with all relatives and visitors. We hope that the new government initiatives will bring the much needed relief as it will provide an opportunity to safe visiting soon.


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Review from Stephanie M (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father stayed for a couple of weeks. He enjoyed his stay and was very pleased with everything. He was well cared for, he ate well and enjoyed the entertainment and joined in with the singalongs. He came out of his shell!

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing us today following your respite visit at Harbour Residential Care Centre. Your father was a big character and we enjoyed looking after him every minute of the day. The residents and staff will miss his big sense of humour and hope he keeps well. Please do come again and you are always welcome.


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Review from Jacqueline R (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to the manager and the care team for looking after my mum for a respite period of a week. The manager was very reassuring about the safety measures taken to prevent a Coronavirus outbreak and general care home concerns I had. When I visited the home, it was well maintained,
and the residents all looked happy. Mum was very happy during her stay, and this was confirmed by the staff sending me photos and videos of her dancing etc, especially on her birthday when she was presented with a lovely cake. It was very reassuring that I knew my mum was safe and happy in an environment that was unfamiliar to her. I would definitely be booking more respite weekends, and I know that in the long term if mum's condition deteriorates further and long term care is needed, I would have no hesitation in placing her at Harbour care home, knowing she was in safe and caring hands. Well done to all the team and keep up the great work; you are appreciated.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for your kind thoughts and taking the time to share your experience following your mum's short stay at Harbour Residential Care Centre. We are pleased she enjoyed her stay and we look forward to welcoming you back in the future.


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Review from Carol (Friend of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that over the last year I have had the privilege of visiting Harbour Residential Care Centre every week. I can only say how utterly impressed I have been with the standard of care. The staff and management provide a loving, caring environment. They ensure that not only are the residents
treated with kindness and compassion, but they are treated like a family. The team give one hundred per cent into giving the residents lovely birthdays, wonderful Christmas party, Valentine's party and just recently a VE Day celebration. I would personally like to thank them for always making me feel very welcome when I visit and of course my afternoon tea and cake. Thank you Harbour Management and team for the wonderful care that you give these most vulnerable people.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for your review which we are very pleased to receive. We hope that you will continue to enjoy your visit to Harbour and that you continue to feel welcome. Thank you.


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Review from Tina C (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the professionalism and care the team have shown during the Covid-19 lockdown. I have been able to be in regular contact with Mum, during this difficult time.
I know from speaking to Mum that she has been cared for very well, with the staff being very attentive and communicating
when Mum has needed things got for her.
All the staff have been amazing during this really difficult time.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing us today and particularly we are pleased to hear about your experience as a relative at Harbour. Thank you.


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Review from S T (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for almost 5 years and is now the eldest resident. We have seen a variety of staff and many managers. The present manager and staff are excellent, some of which knew Mum from when she arrived. We have been impressed with the current situation and Mum is well cared for. The staff
always go the extra mile to care for her. We obviously can’t visit her during these strange times and although we miss her greatly we know she is being well cared for. Thank you and stay safe and watch over each other.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing us today and for the kind and compassionate words. I wish to pledge our continued commitment to providing good care with a key focus on improving individual experiences of all those who come through our doors. Thank you.


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Review from Pip (Friend of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the Manager.
My husband and I have no reservations about the care our friend will get from you all during this difficult time. We back you all the way. You are such lovely people at Harbour Residential and we know that our friend couldn’t be in better hands. We wish you a safe time and please tell
your staff how much we appreciate them.
Here’s to a safe journey for all of you.
Our friend was accepted into Haven Lodge 9 months ago. Since then he has received excellent care from all staff and manager. Underlying the friendliness and companionship for the residents is a strong sense of professionalism and endeavour to provide care of the highest standard. His health issues are well monitored and the nursing staff keep us informed of his progress. He is very happy there.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

I would like to thank you for taking the time to review us and for your kind comments. We are pleased that your experience through our doors has been positive. Thank you.


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Review from Andrew C (Son of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care for my Dad. He has a lovely room and the staff go the extra mile to make sure he is happy.
Considering the current situation, the care has been amazing. The staff are always friendly and helpful when I ring.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for your review about the care at Harbour Residential, we are pleased to hear that your dad has enjoyed his stay and is receiving good care.


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Review from Belinda C (Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the wonderful care staff who care for the residents at Harbour Residential Care Centre. My mother and our family appreciate each of you. Thank you for your kindness and dedication and for keeping them safe, especially during these particularly challenging times.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for reviewing us today and we appreciate your support to our staff during these difficult times. Much appreciated and thank you.


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Review from Dianne W (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always reassured that Mum is well looked after and safe. She enjoys good meals and at difficult times such as the coronavirus I am kept fully briefed how mum is by all the staff I speak to.

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Review from Nuala C (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a permanent resident of Harbour Residential Care Centre for about two years. During that time I have seen many positive changes and improvements and am more than happy with her care. She has numerous conditions and problems which are of considerable concern to myself and the family
and it is so reassuring to know that she is being looked after with great care and courtesy. The staff do an amazing job - long hours and at the moment are at risk themselves during the Coronavirus situation.
I am very confident that she is safe and a record is kept of her care and well-being.

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Review from N V (Friend of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home that is clean and has plenty of natural light. The food is top quality and plenty of it.
All of the staff are efficient and friendly.
The home is well organised and well managed.

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Review from S G (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to stay at the Harbour from another care home that was closing down. I can only say it was extremely fortunate that she came here. From the beginning, she was made to feel welcome. The staff are all friendly and genuinely fond and caring to the residents in there. Mum is very happy, which means
as a family, we have peace of mind. I would have no hesitation in recommending the Harbour, the manager and his staff are truly lovely people.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for your comments today, I am pleased to hear about your positive experience at Harbour.


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Review from Emma P (Daughter-in-law of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had never been in a home before and was nervous going into respite but the staff had excellent communication skills and dealt with his Alzheimer's in a professional manner. The management is very approachable and there is a positive but relaxed atmosphere in the home.
My father-in-law
came home after a week confident and happy which is good enough for us and we will be using this home for regular respite.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for your review and feedback, we are pleased to hear that your father in law experienced good care, as a service, we like to focus on people's experience and we look forward to welcoming you back to Harbour anytime. Thank you.


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Review from M S (Respite Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a fall which left me in extreme pain with restricted mobility. I was grateful to the staff for their kindness and support during my two weeks of respite care.
My needs were met promptly in the knowing and sensitivity.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for your review today, we are pleased to hear your feedback especially the positive experience of care


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Review from Mark J (Son of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, including administration.
First-rate care provider.

Reply from Samuel Okello, Home Manager at Harbour Care Centre

Thank you for your review about the care and support we provide, your comments help us to improve the service we provide.


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Review from Sarah T (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all friendly, the place is always spotless. I am relieved to have found this care home for my mother. I feel confident, that she is well looked after. Harbour Residential is by far the best care home I have been in, with the nicest atmosphere. They communicate with me frequently and always
flag up any issues in a timely way. I would highly recommend.

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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Harbour Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Harbour Care Centre is calculated as follows: ( (186 Excellents x 5) + (65 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 259 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Wayne

Wayne Price

Job Title: Home Manager

Joined: 2021

Having 14 years of experience in the health/social care sector provides me with the necessary grounding and knowledge to embark on this new and exciting journey at Harbour Residential. I have been a qualified nurse since 2007, completing my training at the University of the West of England.


I have held various roles in the NHS at both the Bristol General Hospital and Bristol Royal Infirmary, including as a Senior Staff Nurse and Clinical Site Manager. After 10 years at the NHS, I then transitioned into the care home industry, working at 3 local care homes in Clinical Service Manager and HM roles. I pride myself on achieving and maintaining high ratings with the CQC at all the homes I have worked at. Ensuring the consistent provision of the highest quality care and support possible to residents, staff and relatives is my priority.


It is a privilege to be a part of the Harbour Residential team and I very much look forward to meeting you all.