Tours preferably during weekday office hours or by agreement with home manager
Car Park at front of the building
Anjulita Court has a Review Score of 9.9 (9.884) out of 10, based on 22 reviews in the last 2 years. Over all time Anjulita Court has 62 reviews.
Review from Lesley C (Niece of Resident) published on 27 February 2025
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Reply from Ernie Botley, General Manager at Anjulita Court
Thank you for your positive comments. I am pleased you feel your Auntie has settled really well and is happy. I will share your comments with the team.
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Review from Cheryl S (Daughter of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for your positive feedback on the overall service provided at Anjulita and the comments specific to the staff on Mill Household. This has been passed on to the whole team.
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Review from Lynn C (Friend of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
Many thanks for the feedback and ratings given regarding the support and care provided to your friends.
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Review from Kevin W (Son of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for taking the time to provide the great ratings and kind comments about the care at MHA Anjulita Court. I have passed this feedback to the care staff directly supporting your Mum.
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Review from Paul H (Son of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
We are glad the respite stay was a success for your father and yourselves. Thank you for the positive feedback and star ratings on our service at MHA Anjulita Court.
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Review from Winifred Anne G (Wife of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
Many thanks for the kind feedback about the care for your husband in our nursing household. This has been shared with the nursing and care staff. Thank you for the positive ratings.
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Review from Andrea C (Daughter of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
We are glad to have helped at reasonably short notice. I hope the respite stay is positive for all the family and you enjoy your holiday. Many thanks for taking the time to provide the great star ratings.
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Review from Liz F (Daughter of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for the lovely feedback and ratings; we have shared them with the care team. As you say we are very lucky to have this fabulous space for our Anjulita family to live and work.
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Review from M R (Wife of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
Many thanks for the positive feedback to the care and support team at MHA Anjulita Court. It is great to hear that the efforts of the whole team are helping our residents and families during stressful times.
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Review from Mira T (Daughter of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
Many thanks for your feedback about our Christmas festivities. It is good to hear that the effort that all the team put in helped to make this a special time for all residents and families.
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Review from Slavka A (Daughter of Resident) published on 31 January 2025
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you so much for taking the time to give feedback and positive ratings. We are very pleased to support your mother and are happy to see her settled and content with living at MHA Anjulita Court.
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Review from C M (Daughter of Resident) published on 26 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for your positive comments about the caring and supportive role of staff and their communication with you through this time. I have passed your comments to the whole team.
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Review from Heather C (Daughter of Resident) published on 24 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for taking the time to provide a review. I am pleased that the team have been able to help your mother and family feel welcome at Anjulita Court. A big thank you also for giving your time supporting with some entertainment for our residents.
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Review from Jane M (Daughter of Resident) published on 24 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Many thanks for your positive review of Anjulita Court. It is good to hear that relatives perceive the kindness and caring of the whole team. Your comments have been passed to all the care staff, support team, and the chaplains.
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Review from A C (Son of Resident) published on 23 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for your positive review of the team at Anjulita Court.
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Review from Jacky H (Daughter of Resident) published on 23 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you very much for your positive feedback on the care provided at Anjulita Court, and specifically the staff in the Mill Unit. I have passed this appreciation of their effort to the whole team.
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Review from J C (Daughter of Resident) published on 23 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you very much for your review of Anjulita Court. I have passed your positive feedback to all the team, who have helped your parents settle. I note your comments about phone calls to the home. Out-of-hours responding to the phones by the care team can be challenging, but we are working with staff to improve the response. As we move to a digital voice telephony system, I hope we will have a better facility to direct calls and take messages. Thank you again for your comments.
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Review from J C (Daughter of Resident) published on 23 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for your positive review and recommendation.
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Review from Joanne W (Daughter of Resident) published on 23 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for your lovely feedback. I am pleased the team have been able to support both your parents and continue to support your father. Your positive review is much appreciated, and I have shared this with the care and support team.
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Review from Michael R (Brother of Resident) published on 23 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for providing positive comments about the helpful staff at Anjulita Court. I have passed your comments to all staff, including the domestic and maintenance team, who work hard to keep the building in good shape.
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The Review Score of 9.9 (9.884) out of 10 for Anjulita Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.884 for Anjulita Court is calculated as follows: ( (225 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 251 Ratings = 4.884
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Anjulita Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jan 2024
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