Tours preferably during weekday office hours or by agreement with home manager
Car Park at front of the building
Anjulita Court has a Review Score of 9.9 (9.884) out of 10, based on 22 reviews in the last 2 years. Over all time Anjulita Court has 62 reviews.
Review from Jenny T (Friend of Resident) published on 23 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for your positive review of Anjulita Court. I am pleased to hear you feel welcome by the team and that you are able to enjoy time with your friend.
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Review from Julie C (Daughter of Resident) published on 23 April 2024
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for taking the time to provide the detailed feedback about Anjulita Court. As you say we are lucky to have a lovely building to live and work in. I am pleased to hear that you perceive our staff team to be friendly and considerate to the needs of residents. Thank you again for your review.
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Review from Neil B (Son of Resident) published on 22 February 2023
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for the positive comments and ratings about the team at Anjulita. These will be shared with the staff. We are pleased to be able to offer access to the pool on occasion. We recently started a collaboration with a local hydrotherapy service whose physiotherapists will advise on the best exercises in the water. Thank you again and we look forward to seeing you on your visits.
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Review from J B (Daughter of Resident) published on 7 September 2022
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for the feedback and our follow-up discussion. I am sorry that your mother had some experiences when she felt unsupported. I note that you feel there is improvement in her care.
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Review from Jane F (Daughter of Resident) published on 2 September 2022
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Review from M H (Goddaughter of Resident) published on 1 September 2022
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Review from Anne B (Daughter of Resident) published on 24 August 2022
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for the kind review. We have been pleased to welcome some new residents since the pandemic and are glad that people have been able to have a sociable time living at Anjulita. Your review has been shared with our staff at the home.
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Review from Stuart F (Son of Resident) published on 16 February 2022
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Reply from Ernie Botley, Home Manager at Anjulita Court
Many thanks for the lovely feedback and support to the team at Anjulita Court.
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Review from Elizabeth H (Daughter of Resident) published on 16 February 2022
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for the lovely feedback about the care provided at Anjulita Court. It has been a difficult time for visiting through the pandemic but we were happy to enable essential family carer visits to keep families involved with the support of residents.
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Review from Joanne H (Daughter-in-law of Resident) published on 16 February 2022
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Reply from Ernie Botley, Home Manager at Anjulita Court
Many thanks for the great feedback about our team at Anjulita Court. We are really pleased that MHA fundraising is now supporting two days a week service here from our music therapist.
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Review from Philip W (Son of Resident) published on 16 February 2022
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for the great feedback about the service at Anjulita Court.
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Review from Jane H (Daughter of Resident) published on 16 February 2022
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for the fabulous comments about our team and the care provided at Anjulita Court.
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Review from Mike S (Son of Resident) published on 24 March 2021
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for this positive review of the care and support provided at Anjulita. Thank you for your support during these difficult times for everyone. I have passed your kind comments to the care staff and wider team.
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Review from Alison H (Daughter of Resident) published on 19 March 2021
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for the feedback to the Anjulita team. Your feedback is very encouraging for the staff team who as you say have worked through the stressful year to maintain safety and care for all residents and each other. We are very conscious of the reduction in activity, especially communal activity in our central foyer as we have kept residents on different units apart for infection prevention reasons. We will be focusing more effort on meaningful activity for residents and hope that we can also involve relatives more as the restrictions ease. Thank you again.
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Review from Amanda W (Daughter of Resident) published on 19 March 2021
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for your ratings and comments about the responses, support and care that the staff have provided. We have maintained the service open through lockdown where possible. We are pleased to have provided urgent support where needed within the limitations of the testing and quarantine regulations. Thank you for your vote of confidence in the staff and management here. Your positive feedback is really appreciated by the team.
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Review from Ida M (Daughter of Resident) published on 19 March 2021
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Reply from Ernie Botley, Home Manager at Anjulita Court
Many thanks for your positive ratings and comments. We have been pleased to continue to welcome residents in the past year to join us at Anjulita. Your feedback is really appreciated by the staff and gives the team a boost knowing they are supported by families. We hope to see you in the home when restrictions are lifted.
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Review from Russell C (Son of Resident) published on 26 January 2021
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you from the team at Anjulita for your review and your ratings. We are fortunate to have many staff who have been working at the home for several years. This helps enormously in providing consistent and personal care to residents and families that you talk about. We are all hoping to welcome back relatives and friends as we come out from the prolonged absences caused by the pandemic.
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Review from Nicholas D (Power of Attorney of Resident) published on 17 December 2020
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for taking the time to provide such positive feedback to the team here. It really does give the staff a lift to know their care and compassion is appreciated by the family.
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Review from J P (Daughter of Resident) published on 19 July 2020
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Review from D B (Resident) published on 5 May 2020
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for taking the time to tell us about your experience at Anjulita Court. Thank you for your kind feedback regarding our staff team, which is very much appreciated. I will ensure that your comments are shared with them.
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The Review Score of 9.9 (9.884) out of 10 for Anjulita Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.884 for Anjulita Court is calculated as follows: ( (225 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 251 Ratings = 4.884
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Anjulita Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jan 2024
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