Tours preferably during weekday office hours or by agreement with home manager
Car Park at front of the building
Anjulita Court has a Review Score of 9.9 (9.884) out of 10, based on 22 reviews in the last 2 years. Over all time Anjulita Court has 62 reviews.
Review from Craig S (Grandson of Resident) published on 26 January 2020
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Reply from Ernie Botley, Home Manager at Anjulita Court
Thank you for your feedback; it is important that documentation is completed in a timely manner but this should be done whilst sitting with our residents. We will use your feedback to make improvements. We are proud of our links to the Methodist Church but please be assured that Anjulita Court is a specialist care setting and we are currently working with our Dementia Care Lead as part of our Dementia Strategy. I would be very happy to meet with you to discuss any concerns that you have.
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Review from L J (Daughter of Resident) published on 22 October 2019
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Review from Margaret T (Resident) published on 12 September 2019
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Review from Donna (Daughter-in-law of Resident) published on 27 August 2019
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Reply from Amanda Weir, Area Manager at Anjulita Court
Thank you for taking the time to feedback your comments in relation to Anjulita Court. I am sorry that you feel the Home is misrepresented on our website. Please be assured that we do our very best to care for each resident in line with their needs, however, there are times when it is necessary for an alternative placement to be found when we are unable to meet the needs of the individual. Please be assured that all our staff have the benefit of a wide range of training including sessions from other organisations and that our Head of Dementia visits services on a regular basis to provide ongoing support and advice. Your kind comments in relation to the care team are much appreciated and I will ensure your feedback is shared with them.
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Review from Richard E (Son of Resident) published on 24 April 2019
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Reply from Kath Bagnall, Home Manager at Anjulita Court
Thank you for your kind words, especially at this difficult time. We were only to glad to care for your mother. Thank you also for all the hard work you have put in as a volunteer, you too have helped put quality into the care at Anjulita Court.
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Review from Jonathan W (Son-in-law of Resident) published on 17 January 2019
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Reply from Kath Bagnall, Home Manager at Anjulita Court
We are so happy that your father-in-law is happy at Anjulita Court and that you feel we are a good home for him to reside in. Our dedicated team will be thrilled to hear that you feel he is well taken care of and they will continue to support him to live life to the full. Thank you.
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Review from Debra H (Daughter of Resident) published on 11 December 2018
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Review from Celia H (Daughter of Resident) published on 4 December 2018
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Review from Roger W (Resident) published on 3 December 2018
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Review from M L (Resident) assisted by family/friend published on 30 November 2018
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Review from V W (Daughter of Resident) published on 22 October 2018
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Reply from Roda Williams, Area Manager at Anjulita Court
Thank you for your feedback which is much appreciated. I am sorry you feel that Anjulita Court was misrepresented on our website. I am hoping that following our meeting we were able to clarify that Anjulita Court is registered for Nursing and Residential Dementia Care. We do not offer a Dementia Nursing service.
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Review from Esther C (Daughter of Resident) published on 11 September 2018
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Reply from Kath Bagnall, Home Manager at Anjulita Court
We are really pleased that your Mother has settled in so well and has made such good use of all the facilities we offer. It is a pleasure to look after her and we are pleased that you as a family feel confident that your Mother receives the care she needs as well as those little extras that make life so much more fun.
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Review from Jenny L (Daughter of Resident) published on 25 May 2017
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Reply from Kath Bagnall, Home Manager at Anjulita Court
Thank you for your kind comments regarding the care team at Anjulita Court. I am so pleased to hear of the special love and care shown to you all. I will ensure that your feedback is shared with our team. Thank you again.
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Review from Peter R (Son of Resident) published on 19 May 2017
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Reply from Kath Bagnall, Home Manager at Anjulita Court
Thank you for your kind feedback regarding the team at Anjulita Court which is much appreciated. I am so pleased that your mother really enjoyed her time with us and that she made many friends during that time. Thank you again.
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Review from Jan B (Daughter of Resident) published on 2 May 2017
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Reply from Kath Bagnall, Home Manager at Anjulita Court
Thank you for letting us know about your experiences of Anjulita Court. It is great to receive such positive feedback about the care, food and activities which I will ensure are shared with the whole team.
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Review from E M (Daughter of Resident) published on 4 April 2017
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Reply from Kath Bagnall, Home Manager at Anjulita Court
Thank you for feedback regarding Anjulita Court. I am delighted to hear that you have found the staff to be kind, caring and supportive. Your feedback is much appreciated and will be shared with our team.
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Review from T W (Husband of Resident) published on 3 April 2017
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Reply from Kath Bagnall, Home Manager at Anjulita Court
Thank you for your comments regarding Anjulita Court. I note that you feel staff turnover is high and would reassure you that there have been 8 leavers within the last three months. Please be assured that this level of leavers from the large staff team we have is not unusual. Thank you for bringing your concerns to our attention.
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Review from Charles R (Son of Resident) published on 3 April 2017
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Reply from Kath Bagnall, Home Manager at Anjulita Court
Thank you for taking the time to share and feedback your experiences of Anjulita Court. Your comments regarding our staff team are much appreciated. I will ensure that they are shared with the team. Thank you.
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Review from Susan W (Daughter of Resident) published on 26 September 2016
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Review from Wendy E (Wife of Resident) published on 26 September 2016
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The Review Score of 9.9 (9.884) out of 10 for Anjulita Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.884 for Anjulita Court is calculated as follows: ( (225 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 251 Ratings = 4.884
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Anjulita Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jan 2024
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