What types of Care is St Clare's Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Clare's Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at St Clare's Care Home?

Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Clare's Care Home to the centre of Burgess Hill?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

St Clare's Care Home, Ditchling Road, Burgess Hill, East Sussex RH15 0GU

Review from Gary O (Son of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience

Everything about the care home is very good. The staff are very caring. All of my father's physical needs and mental needs are well cared for. His care is regularly reviewed by the team and he has regular contact with his GP and other health care professionals.

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Review from P M (Husband of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience

My wife going into a care home was a massive decision for the family. She has now been in St Clare's for 6 months and she has settled in well. All the staff have been so welcoming and helpful. Visiting has been easy and all the staff have been understanding and very cooperative. Any issues have been

promptly resolved. The extensive grounds are ideal for our regular walks.
Overall an excellent care home run by a professional and dedicated and caring team.

Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you so much for your very kind review, much appreciated by the whole team.

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Review from T E (Wife of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

Some lack of basic care.
Call bell left out of reach.
Drinks left out of reach.
Food not cut up.
Food on flat plate.
Spoon not given - fork is difficult to use.
Not checked after food given, often falls asleep, food cold or spilt over him.
Not shaved or given razor regularly.
Bad arm not supported.

Reply from Karen Shrimpton, Home Manager at St Clare's Care Home

Thank you for speaking with me today. We will work on an improvement plan and keep communication lines open. Look forward to meeting you on Monday 22/04/2024 to discuss. Kindest regards.

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Review from Laura D (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience

The staff at St Clare's Care Home provided wonderful care and support to my dad. They all appeared to genuinely care about him and it always felt like I was being so well supported by them too. The range of activities on offer and their commitment to engage residents was particularly outstanding.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you for your review, it is much appreciated. The team of St. Clare's will continue to provide the care and support up to the highest standard.

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Review from Eric J (Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience

I am well looked after but there are one or two exceptions.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you for your review and the team of St. Clare's will continue to provide the care and support you need up to the highest standard.

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Review from K S (Resident) assisted by family/friend published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience

Found staff very caring, but a little careless with certain aspects, i.e. mislaying personal laundry and some mislaid medication - all sorted out in the end.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review. We will endeavour to provide a good standard of care.

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Review from Sally J (Respite Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

I was very well cared for. The staff are amazing - always caring, good-humoured, fun and very patient.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review. It is much appreciated.

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Review from D D (Niece of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience

We have had a family member and family friend in the home over the past 12 months who are residents.
The location of the home is great, purpose-built, with lovely windows and parking and access surrounded by a lake and farm animals and well-tended gardens, so a positive place to stay and nice for a

walk and also to visit. Care home staff are always welcoming, and the well-being and safety of the residents from my visit and contact with the front desk and kitchen staff have always been very evident and part of the culture and ethos of the care home. Care home fees are expensive, but for the level of care, services available of clothes being washed, staff care costs, food, and hairdressing services, residents have everything they need, along with a large television room. Residents are always safe, and if there are any problems or concerns, the care home manager and her team will always speak to me via phone or via email. Food is always subjective - suggestion - sandwiches should not be served as the main evening meal.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the review. We will endeavour to maintain the standards of care the residents deserved.

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Review from R D (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience

Overall, I am pleased with the care my father is receiving. The staff are very friendly, capable and helpful. The food is really good, and cups of tea/coffee are available when the residents need them. My father is treated with respect, and any medical issues are addressed quickly by the nursing staff.

There are many activities and also events, to which family can come.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review of St Clare's; it is much appreciated.

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Review from M H (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

I have only very complimentary opinions - the staff are always polite, friendly and helpful whenever we visit. When we ask for yea/refreshments, they come with something for us too. Mum is always clean, dressed and content when we visit - staff are able to answer our questions or find someone who knows.

Amazing staff, lovely room and fantastic facilities.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review. It gives us the strength to continue what we are doing for your loved ones. Your continued support is invaluable to us.

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Review from Stephen M (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

I have always felt that St Clare's is well maintained, but more importantly, the staff provide very professional and compassionate care. My one observation is that many residents seem unoccupied. I understand a number of activities take place, but I would like to see more activities for residents as

they have sufficient staffing to do so.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the review. Your comments are much appreciated and valued. We will be introducing other activities in the home that would be suitable for each resident's needs.

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Review from A C (Sister of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience

My sister has been here for two months. To my surprise, she settled remarkably well and has adapted to a completely new way of life. The staff have all been very caring and helpful, which I feel is the reason why She has settled. She has ear;y dementia and is not very easy to care for at times. There

is a pleasant air of calm and airiness throughout the building, which has a very nice setting.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the lovely review. We will continue to provide the best care possible for your love ones.

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Review from Stuart P (Son of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

My experince of St Clare's Care Home since my mother has been a resident has been a very good one. Visiting Mum has been a pleasure. All staff and management have been welcoming, and Mum has always looked clean, neat and tidy. Her room is clean, as is the dining room, and the garden is well cared for.

She is very happy at St Clare's and is settling in well.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the wonderful review for St Clare's; it is much appreciated.

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Review from Donald C (Resident) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience

The setting is excellent, and also the atmosphere.
The meals are good and varied.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the lovely review for St. Clare's. The team will continue to provide the best care possible to all our residents.

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Review from Linda G (Daughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience

A beautiful place for my mum to spend the last phase of her life. The staff were very experienced in caring for all her needs and ours.

Reply from Judith Juan, Manager at St Clare's Care Home

Dear Linda, thank you very much for your review and kind words.

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Review from J R (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

I have already recommended this lovely home to friends and acquaintances. It is a beautiful home, tastefully decorated with a calm, caring and peaceful atmosphere.
I shall never forget the sympathetic welcome we received on arriving at the home. My mother's room was prepared, warm, immaculately clean

and nothing was too much trouble to settle her in.
We felt immediately surrounded by knowledge and understanding.
The staff are invariably helpful and kind and great attention is given to my mother's needs, her care being very much centred around her as an individual. The staff take into account and welcome any input from me as an addition to their knowledge of her.
I appreciate all the extra care that they take, for example when my mother is too sleepy to eat, her meal is given to her at a time when she is able to eat and they are happy to make her a cup of tea at any time.
It is remarkable to see how sensitively and gently the staff manage other residents and the efforts they make to encourage them to be calm, happy and engaged.
The staff endeavour to ensure that my mother is comfortable as it is possible for her to be and I am truly grateful.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for the kind words. Your continued support gives us the strength to continue to give love and care to your loved ones.

Yours Sincerely,

Judith

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Review from Lisa O (Daughter of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience

The care provided is excellent. My mother is extremely complimentary about all the caring staff under excellent management. The carers are so warm and friendly and really cheer my mother up.

If I had to give any constructive criticism, I would recommend that all staff on reception should be as warm

and friendly as two particular members of staff and their team.

Reply from Judith Juan, Manager at St Clare's Care Home

Hi Lisa, thank you very much for your review.
Kind Regards.

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Review from Susan H (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience

I would highly recommend St Clare's nursing home. The level of care is excellent. The management is very approachable, forward-thinking, positive and motivated to achieve the highest standards of care. My mother has been a resident for two years and is treated with respect, dignity and compassion. The

staff are very friendly, kind and approachable, and try to deliver the best care somehow under difficult circumstances!

Reply from Judith Juan, Manager at St Clare's Care Home

Dear Sue, thank you very much for your feedback. It is much appreciated and will continue to inspire us to provide the best care to your loved ones.
Best Wishes.

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Review from T H (Niece of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

What a tough year, and how awesome and amazing have the staff and management at St Clare's been. They have all gone above and beyond the call of duty, and I cannot thank them enough for what they have sacrificed and delivered to my auntie.

Reply from Judith Juan, Manager at St Clare's Care Home

Hi Trixie, thank you very much for your continued support and appreciation for all we do. It is your understanding and kindness that keeps us all going.
Best Wishes.

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Review from P B (Friend of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

In the time my friend has resided in the care of St Clare's and prior to that, she has received absolutely wonderful all-round care. Her room is clean and comfortable. The dining room is spacious and clean, and the food she receives has a variety of choice and is both nutritious and invitingly presented.

Overall, the standard of care she receives is exceptional. Cared for by the staff with support, respect and dignity, that is evident at all times. Management and staff are willing to go the extra mile to ensure the resident needs are met and, that they are happily content. Activities are encouraged outside of her room, and both inside and outside of the premises, where staff and family can take walks with their loved ones in beautiful grounds. Entertainment is regularly supplied too. Thank you, one and all.

Reply from Judith Juan, Manager at St Clare's Care Home

Dear Pam, thank you for the review. We will continue to do our best to ensure that all our residents receive the best care.
Kind Regards.

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