Review from Alison P (Sister of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience

Our sister looked happy and well cared for. There was only one problem when a member of staff didn't know she was on a diet and was feeding her a cooked breakfast. Apart from that, can't fault the caring staff.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you for the review. Much appreciated. We will continue to do our best for your loved ones. My best wishes.

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Review from Claire J (Sister of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

I have told so many people about the care that my sister has received at St Clare's. She settled in well and has been made to feel welcome and cared for. She has regular hairdressing appointments which I'm sure she enjoys. The carers and nurses are all very friendly when I visit and mostly, they know

about my sister's needs. I particularly enjoy my weekly visit in the pod - what a great idea this was and well put together. I am very grateful for this being created in order to allow safe visits. I also appreciate the staff member's time to sit with her through the visits as it makes it easier to communicate with her. We are kept updated with health reviews and when more clothing or toiletries are required.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you for your review. Your support and appreciation will give us the strength to continue the hard work that we do.

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Review from Roger B (Husband of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience

Since lockdown, staff have been exceptional in letting us know what has been going on and arranging FaceTime contacts and, later, secure face to face contact.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review. The team will continue to work hard and provide great care for all the residents. Thank you also for your continued support.

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Review from Neil M (Cousin of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

Difficult to say because of the Covid-19 Lockdown. Overall I'm very satisfied with the home's care. They have introduced remote access to give relatives ways of keeping in touch and their ethos, in general, seems exemplary.

Reply from Judith Juan, Manager at St Clare's Care Home

Thank you very much for your review and support, especially during this difficult time.

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Review from J S (Brother of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

This was our first visit to the care home. We visited my sister accompanied by my brother in law who showed us around. The staff were very friendly and appeared kind and considerate. The condition of the home was excellent and the facilities impressive. My sister was well attended and appeared to be

very happy with her care. I shall be happy to go again and visit. I hope the standards maintain.

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Review from Mary C (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

I have always been very pleased with the way they look after my husband, kindness and respect. Thank you.

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Review from Queenie CL (Daughter of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience

I am sadly in the process of moving my 85-year-old mum to another care home this week. She has been at St Clare’s since October 2015. During this time, she has benefitted from some continuity of care and staff have accommodated her eating habits and made an effort to get to know her. However, St Clare’s

is large, more like a mid-range hotel than home from home and there seems to be a lack of activities and not much in the way of homely touches. I’ve found there is a noticeable turnover of staff, a lack of communication between staff and management, no reception at weekends, staff do not have high enough standard of English to make themselves understood on the phone, and morale seems generally low. Recently I received a generic letter regarding something which specifically concerned my mother. It was this that finally made me lose confidence in St Clare’s as I had to continually contact management about this matter and felt uninformed and unsupported. Disappointing.

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Review from Michael S (Brother of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience

I wanted to leave some positive feedback regarding the new management team at St Clare's and the changes that have been made. I have read the few last reviews and find this unfair. The new manager has seemed to have highlighted old issues and practices from the past and is dealing with these in a professional

manner while keeping relatives up to date.

The activities has had a totally new refit with a new activities programme introduced and looks great!

There is no receptionist at the weekend but a call bell puts you through to a senior member of staff that lets you in and will deal with any enquires.

I have no concerns whatsoever with my relative's level of care and no hesitation in recommending St Clare's Care Home.

Reply from Tracy Chant, Home Manager at St Clare's Care Home

Dear Michael
Thank you for your review my staff and I continue to improve and enhance the care provided at St Clare's.
I will pass your comments on to all members of my team.
Kind regards
Home Manager

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Review from M L (Relative of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience

St Clare's is extremely clean.
Food is adequate, served in a nice dining room.
Unfortunately a lack of English speaking staff.
The staff are constantly changing.
No consistency. This is disturbing for residents.
Lack of suitable activities. No flowers or colour.
No stimulation which is needed.
No

staff at weekends.
It's difficult for residents to communicate with nurses who don't have good English.
No suitable therapies or activities.
See CQC report.

Reply from Tracy Chant, Home Manager at St Clare's Care Home

Dear reviewer
I am the new manager at St Clare's I have been in post since April, I would very much appreciate the opportunity to meet you to discuss the issues that you have raised.
I would like to reassure you that many of the above issues have already been addressed, maybe we could arrange a date for you to come in for a cup of tea and I could show you the improvements.
Kind regards
Home Manager

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Review from O L (Friend of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience

The current QCC Report was shocking. The manager and manager above him
Have both left. While the staff do their best and the grounds and home are spotlessly clean. The constant changing of staff over the last five years is very disturbing for residents who need consistency.
Unfortunately, the reception

is unmanned at weekends.
There is a lack of colour or any stimulation.
There is minimal English speaking staff
The hygiene and cleanliness is excellent, as is the food. Visiting is open at any time
But no restrictions for dementia residents leaving with visitors by accident. This happens often. Other than a note in the door.

Reply from Tracy Chant, Home Manager at St Clare's Care Home

I am the new manager of St Clare's, I would welcome the opportunity to discuss the issues that you have raised, I am available any time to suit you. I have read the review and would like to reassure you that many of your issues have already been addressed since I took up my post in April 2018. I hope this goes someway to alleviate your concerns and I appreciate all feedback good and bad as it provides us with the opportunity to review and update our practice. We are moving forward and I hope you will support us throughout the journey.

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Review from Simon C (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

I attended the St Clares Christmas tea and was amazed at the detail and professionalism of all the staff concerned. The presentation of the food was outstanding, the entertainment was just right for a Christmas party for people of 80 plus years. The whole afternoon was a great success. Thank you, St

Clares.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for your encouraging review about the recent event at St Clare's which you and your wife have attended to join your mum. The team put their hearts and passion together to ensure that all residents, their families and visitors would enjoy and experience a meaningful Christmas . Your positive review is one of the driving force for the whole team to continue to do our best in delivering exceptional care to our residents.

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Review from B G (Power of Attorney of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

Of course, had to ring to get in, asked to see resident - a welcome smile, dining room also spik and span. Ongoing up to residents room was nicely intercepted and addressed to make sure and offered refreshments by a carer, who also checked the resident, who has been beautifully looked after these 17

years in this home. A four-star hotel could not offer better care.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for the excellent review you have given St Clare's and the organisation. The team are equally thankful for the trust and the privilege you have given us in looking after you loved one with care and passion.

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Review from J A (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at St Clare's since June 2015. During that time Mum has always been treated with respect and I have felt fully confident that her welfare is in good hands. The 2 staff who provide various activities for the residents on most days means that there is often something happening

which keeps Mum occupied and interested in the general life of the home. She has a group of friends and they enjoy being together, especially when they go out on an outing. The general atmosphere of St Clare's is one of caring and cheerfulness which comes from the staff who have a deep commitment to the care of the residents.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for the excellent review you’ve provided us. We will share your positive experiences with our staff and use it to inspire them more and to continue to do their best to provide high quality care and meaningful life experiences whilst they are here at St Clare’s.

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Review from Sylvia C (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been at the home for several years. The staff are caring and patient with her and work with her dementia.

All the staff care for her with the respect she deserves. When I visit she is well groomed and appropriately dressed. She interacts with staff well and this relationship shows

that she feels comfortable at St Clare's Care Home.

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Review from P L S (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

This is the best care home any of our family has visited. The staff were caring and professional until the end, preserved my father's dignity and kept the family involved and informed throughout.

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Review from Justin B (Son of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience

Following a bad fall at Christmas, I needed to find full residential care for my mother who suffers from dementia. Being on the same site as the assisted living accommodation she was already living in, made St Clare's an obvious choice, given their experience with dementia care.

The management and

staff have been wonderful getting her settled and cared for after hospital. They have managed to get her knitting again and enjoying life.l They are hugely pro-active in all areas and are warm, friendly, caring and above all, patience with my mother and all the other residents from what I can see. Highly recommended.

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Review from Gail W (Daughter-in-law of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience

Both my husband and I are delighted with the care his mother is receiving at St Clare's Care Home. It is a lovely warm and welcoming environment to visit with the staff being very approachable.
We also feel that mother-in-law responds well to the warmth of the staff and the pleasant, light-filled

spaces. The best compliment I can give is that I would highly recommend this home to anyone!

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Review from Barbara M (Relative of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience

Our overall impression is that St Clare's goes all-out to provide the best possible care for all the residents and their families. There is an open, and welcoming, atmosphere, and our overwhelming impression is that the home is very well run. Our relative is very pleased with the staff's care, support

and respect, and we have complete confidence for her well-being. The care home is part of a newish estate, built in attractive parkland, which includes retirement homes and a farm.

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Review from Michael R (Husband of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience

My wife who has Alzheimer's and Parkinson's disease has been resident at St Clare's for 5 months. I have been very impressed with the dedication of her carers who are invariably polite and warm hearted. Unfortunately, my wife's speech is very limited and that has severely reduced the contact she is

able to have with other residents. Moreover, the level of their spoken English has sometimes limited the contact she is able to make with care staff. I have always been warmly welcomed as a visitor and staff are unfailingly helpful in meeting my needs. Two minor criticisms 1) I am rarely able to get a report of how my wife has been since my last visit (key worker scheme) 2) Performers not able to draw residents with participation.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for the positive review. Any feedback is vitally important to us. We always aim for residents and relatives experiences meet their satisfaction. We have highly skilled and caring staff, some have originated from different places, bringing with them a wealth of knowledge, good experiences, and cultures. Most residents find their company comforting and reassuring during one to one and when they become involved with meaningful activities that would suit their individual needs and interest. Three various entertainers are coming to St Clare's to perform in August and I hope that you find the time and join your wife to attend each performance and hopefully draw everyone’s interest and enjoyment. The organisation continues to explore ways in developing other means of engaging communication, not only focusing on the verbal but through other more effective nonverbal means. Thank you as well for accepting our invitation this month to discuss the progress of your wife’s condition since coming to us in February.

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Review from S D (Wife of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience

The home treats my husband with dignity. They cope with his mental state well and ensure that the family are kept aware of any problems. My husband was in a very poor state mentally when he moved to St Claire's Care Home. The staff show endless patience. They also cope with his complex physical needs.

The rooms are always clean, the food is good and medication given under supervised conditions. He is asked if he wants to join in activities but respected when he prefers to sit quietly. The family feel blessed that St Claire's are able to look after him.

Reply from Christian Estrada, Home Manager at St Clare's Care Home

Thank you for the kind words about the staff and the way we care for your husband and the residents of St Clare's. Your positive and encouraging feedback help and motivate us to do our best for our residents for them to have valued and fulfilled lives whilst at St Clare's.

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St Clare's Care Home

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