St Clare's Care Home

Ditchling Road, Burgess Hill RH15 0GU
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8.4 51 Reviews
  • St Clare's Care Home, Burgess Hill
St Clare’s Care Home has been purpose-built to bring all the benefits of modern and professional care to older people and wheelchair users.

Surrounded by scenic views of St George's Park, residents can achieve a relaxing lifestyle enhanced by an area of outstanding natural beauty, with much of the 250 acres accessible by wheelchair.

Pastoral care is organised to suit the individual's needs, which the Augustinian Sisters have provided as far back as 1868.

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Care Provided by St Clare's Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Shrimpton (Manager)
  • Admission Criteria
    • All referrals
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for St Clare's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,697 – £2,044
    • Self-Funded Residential Dementia Care £1,697 – £2,044
    • Self-Funded Nursing Care £1,697 – £2,044
    • Self-Funded Nursing Dementia Care £1,697 – £2,044
    • RESPITE Self-Funded Residential Care £2,044 – £2,044
    • RESPITE Self-Funded Residential Dementia Care £2,044 – £2,044
    • RESPITE Self-Funded Nursing Care £2,044 – £2,044
    • RESPITE Self-Funded Nursing Dementia Care £2,044 – £2,044

  • £1697.50 a week for permanent
    £2044 for respite care (minimum 2 week stay)
    One off admin fee of £848.75
  • (these prices are only a guideline, please contact St Clare's Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome


  • Parking

  • Parking available - Free


St Clare's Care Home Reviews (51)

Total of 51, showing 41-51
8.4

St Clare's Care Home has a Review Score of 8.4 (8.354) out of 10, based on 6 reviews in the last 2 years. Over all time St Clare's Care Home has 51 reviews.

Overall Experience

  • 39
  • 8
  • 2
  • 2
  • 0

Date Published

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Review from Sally L (Daughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at St Clare's for almost two years. From the first day she arrived there, she has been treated with great care, respect and love. The manager and deputy manager and their staff work tirelessly to ensure the residents' lives are as good as possible. People of differing needs live side
by side successfully.
St Clare's is so different than all the other places I visited when looking for a place for my mum. It's like coming into a beautiful country hotel with a calm, caring atmosphere.
Their Summer Fair is amazing and reflects the ethos of the place - so thoughtfully planned and safe yet fun with food, music, dancing, coconut shies, archery, tombolas, Punch and Judy and lots more.
Well done St Clare's!

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Review from Joanna D (Daughter of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents are acknowledged as individuals within a delightfully inclusive and caring environment. The individuals' wishes and privacy are respected. At the same time every effort is made to integrate residents and to create a happy community. Great effort is made by all staff to encourage and assist
residents to come together for all meals and to enjoy other activities.
Most staff appear to know the names of most residents and always try to communicate positively with individuals.
A system of staff teams and rotas works efficiently under guidance from senior management who manage to appear calm and relaxed. Visitors to St Clare's are presented with an impression of a 'happy family'.
Nursing care is excellent and referrals to doctors and other professionals very speedy if required. Communication with family members is efficient. Opinions and requests from family are taken into consideration and responded to efficiently.
A lovely setting.
I highly recommend St Clares.

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Review from J S (Daughter of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. All the staff well trained with a good level of supervision. Everyone is very welcoming, including the kitchen and cleaning staff.
There need to be more activities as my mother spends too much time on her own in her room.

Reply from Neil Kentish, Care Director at St Clare's Care Home

Thank you for your review. We are pleased that you found the care we provide overwhelmingly excellent. The feedback you have kindly provided will help us develop a meaningful activities programme that meets the emotional and psychological needs of every resident.


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Review from Janet T (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at St Clare's Care Home to always be caring, professional and conscious of the individuality of the residents.
Standards of ambience, cleanliness and catering are extremely high.

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Review from Guy D (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home for my mother which is staffed with wonderful, caring people.

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Review from Wendela M (Relative of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 12 years, my mother and 2 aunts have been residents here and I cannot speak highly enough of the wonderful, loving care that the staff have shown my family. The staff always keep me well informed on the well being of my family which is especially important to me as I don't live in the
country.
St Clare's is like a home away from home in a safe environment and breathtaking surroundings which is wheelchair friendly. The residents are treated with great dignity. Visiting my family is always a happy time.

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Review from Michael O (Son of Resident) published on 18 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, caring home set in beautiful grounds. You get that feeling of visiting a hotel rather than a care home when you enter, it is the same. No hint of the "classic" UK care home.
Excellent staff, decor, cleanliness and amenities.
First class.

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Review from Christina M (Daughter of Resident) published on 15 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident at St Clare’s Care Home since December 2014. She is happy, contented and consistently well cared for by lovely, kind, compassionate staff and excellent management. Her care has been well adapted to her increasing needs, both in terms of her confusion and as she went from being
very active to wheelchair bound following a stroke. The atmosphere is light, airy and sweet smelling, with plenty of sitting areas to choose from and St George’s Park is delightful. Even in the wheelchair, she occasionally takes a trip in the minibus. As her faith is important to her, the nuns visit often and bring her Communion. Each time I visit I am humbled by the kindness and attentiveness of the staff and very grateful to have found this wonderful community at St Clare’s for Mum. I recommend them highly.

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Review from Caroline R (Daughter of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Clare's looked after my Mum for 3.5 years from March 2013. She passed away a few weeks ago, but in that 3.5 years they looked after Mum brilliantly and managed her many problems from Parkinsons to Dementia with much kindness and love which made it so much easier for the rest of the family. I can't
recommend them highly enough.

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Review from Christine M (Sister-in-law of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident of St Clare's Care Home for 16 years. During this time the care has been wonderful. She is happy and safe thanks to the expert nursing care and understanding of her condition.

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Review from Pamela P (Daughter of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care and attendance towards my mam. A clean and healthy environment. Activities are always fun to join in with.

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Current Review Score: 8.4 (8.354)

Overview of Review Score

The Review Score of 8.4 (8.354) out of 10 for St Clare's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.437 for St Clare's Care Home is calculated as follows: ( (43 Excellents x 5) + (16 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 71 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.917 Points relating to the number of positive Reviews for St Clare's Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Karen

Karen Shrimpton

Job Title: Interim Manager

Joined: 2024

My name is Karen Shrimpton, I am the interim manager at St Clare's care home.


I have worked in Health and social care for the last 26 years, 16 years of these in the management of care homes - Supported living, Learning disabilities, Dementia, Residential and Acquired brain injuries.


I enjoy working with the elderly and find my role to be both rewarding and fulfilling, which in turn meets my strong values in the care sector.


My qualifications are:


- NVQ 4 Registered Manager's award.
- Level 3 Practice Nurse
- Level 7 Practice Nurse
- Level 5 Diploma in Health and Social Care
- Level 7 degree in health and social care


Jula

Jula Biadora

Job Title: Deputy Manager/ Clinical Lead

Joined: 2004

I graduated Bachelor of Science in Nursing in April 1995 in the Philippines and worked as a staff nurse in the Community Clinic.


I came to the UK in December 2002 and worked as a staff nurse in The Lawns Nursing Home in Kempsey, Worcester I joined St. Georges Retreat in April 2004 and worked at St Rita’s unit as a staff nurse, then moved to the newly built St. Rita’s Care Home in 2007 until June 2020 in the same role. I became a Deputy Home Manager/Clinical Lead at St. Clare’s Care Home from June 2020 until the present.


I love my job and I am passionate about care and the services offered to vulnerable people.


Marianne

Marianne Jacalne

Job Title: Clinical lead

Joined: 1999

The clinical lead of St. Clare's Care Home.


Lesley

Lesley Watson

Job Title: Home Administrator

Joined: 2008

I was a Manager at BT before moving to Scotland in 1999 where I worked as a Senior Support Worker for people with Learning Difficulties and the Elderly until March 2008.


I joined Augustinian Care in April 2008 at St Mary's and was the first Home Administrator. St Clare's October 2020 to date.


My role is diverse and rewarding and enables me to interact with residents, family and friends.