St Catherine's Nursing Home

Spring Road, Letchworth Garden City SG6 3PR
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9.2 16 Reviews
  • St Catherine's Nursing Home, Letchworth Garden City
St Catherine's Nursing Home combines skilled care and support with a homely environment, within an environment where residents' comforts are supported by a team who take an interest in all aspects of their care and lifestyle.

Alongside a professional and person-centred service, health and fitness is supported by an activities coordinator, with mind and body programmes incorporated and tailored to each individual.

St Catherine's Nursing Complex Care home has specialist champions in various areas such as dementia, complex health needs, wound care, nutrition, diabetes and falls prevention.

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Care Provided by St Catherine's Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Grovewell Estates Ltd
  • Person in charge
  • Claire Greener (Manager)
  • Admission Criteria
    • Local Authority, NHS and Private Admissions
    • Ages 55+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1926
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for St Catherine's Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,450 – £1,550
    • Self-Funded Nursing Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,550 – £1,550
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,600

  • Fees include FNC where applicable. Fees include care, accommodation, food, laundry etc.
    Exclusions are personal items such as toiletries and clothing, newspapers & magazines, chiropody, hairdressing, day trips, escorts for hospital and other visits, and specific items that residents request their keyworker to buy on their behalf
  • (these prices are only a guideline, please contact St Catherine's Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times except between 12.30pm - 1.30pm and 5.00pm - 6.00pm which are protected mealtimes.


  • Parking

  • Small car park at front of home, also street parking


St Catherine's Nursing Home Reviews (16)

9.2

St Catherine's Nursing Home has a Review Score of 9.2 (9.183) out of 10, based on 6 reviews in the last 2 years. Over all time St Catherine's Nursing Home has 16 reviews.

Overall Experience

  • 11
  • 5
  • 0
  • 0
  • 0

Date Published

16
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10

Review from G S (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and myself are very happy with the standard of care provided at the home.
All the staff are polite, friendly, helpful and willing to do whatever they can to meet his needs and make him comfortable.

Reply from Claire Greener, Manager at St Catherine's Nursing Home

Thank you for your kind words. I will pass this onto the staff, it is much appreciated.


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Review from Diane L (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to St Catherine's just over 2 years ago. I cannot express in words the overwhelming relief this has given me as I live quite a long way away. Without exception, whenever I visit, whoever I speak to from the lady who does the laundry, to the wonderful service manager, they are always
able to tell me how my mother has been and is on the day. As she has dementia it means that by the time we get to my mother's room, we are prepared for our visit emotionally. Having had a poor previous experience elsewhere we know first-hand that St Catherine's care home and all of the staff are first class and 5-star. This service wraps itself around and cares for the whole family. Thank you.

Reply from Claire Greener, Manager at St Catherine's Nursing Home

Thank you for taking the time to write this Diane. I will pass on your kind words to all the staff team. I know they will be appreciated by all.


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Review from Kathy C (Next of Kin) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Catherine's was so homely and welcoming when I first visited that I knew immediately it was where my father would be happy. The dedication of the whole team was amazing and they always had time to answer any questions. I was always welcomed when I arrived for a visit and was given an update on his
condition. Sadly he was only there a few months before he passed and the end-of-life support they gave the family was wonderful. I have visited the care home since my father's death and again was made most welcome, I enjoy meeting the lovely team there and will continue to visit in the future.
Keep up the good work, you are all amazing!

Reply from Claire Greener, Manager at St Catherine's Nursing Home

Hi, thank you so much for your kind word and wonderful review. It is really appreciated by us all here.


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Review from Philip C (Son of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for approx four years having initially gone in for respite though difficult to get her settled, with the help of their excellent staff things soon changed and she began to settle down which took the stress and worry away of putting a much-loved mother into an environment
which at that point in time was completely alien to her. Now some years later she has become a much loved and respected resident who now has the misfortune of having Parkinson's. This further hindrance is dealt with in a professional manner and its needs are addressed as and when required throughout the day. Nothing is too much trouble and the nursing home is on a constant self-improvement programme which by taking small steps produces enormous progress.

Reply from Claire Greener, Manager at St Catherine's Nursing Home

Thank you so much for your kind words, Philip. I will pass on the feedback to the staff.


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Review from Celia I (Sister of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my sister is in your home. I know she is well looked after by all the staff. We are always welcomed in and you can tell it's a very happy place to be. If it came to me having to go into a home I would be very happy if my family chose your home for me to stay.

Reply from Claire Greener, Manager at St Catherine's Nursing Home

Thank you so much for your kind words. It is lovely to know you feel welcome when you visit, and your feedback is really appreciated.


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Review from Janet B (Wife of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, efficient, caring and supportive to residents/families.
Concerns dealt with speedily.
Access to management and nursing staff is readily available.
Care plan appropriate for residents' needs.
Atmosphere within the home is welcoming and relaxed.

Reply from Claire Greener, Manager at St Catherine's Nursing Home

Thank you for your review; it is really appreciated, and I will pass it on to the staff team.


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Review from Jenny B (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise St Catherine's enough for the nursing, emotional and all-round care they give my mum. Mum never wanted to go into a care home let alone a nursing home but unfortunately, that decision has been taken away from her and she has been a resident at St Catherine's since October 2017. When
mum arrived she could not walk and we were told at the hospital that she probably would never walk again. With her determination and the care and patience of the staff at St Catherine's she has proved them all wrong and is walking with the aid of a frame. The care here is exceptional. On behalf of all of mum's family, I thank all the staff for making mum's autumn years happy and healthy. Thank you.

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Review from Debbie S (Daughter-in-law of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management team enough. My mother-in-law was admitted to St Catherine's under extremely sad circumstances and this had a profound effect on her as well as the family. Ever since that day the team have worked tirelessly to help everyone settle and we all feel like part of
a huge and happy family. Nothing is too much trouble and I am particularly impressed at how quickly everyone has got to know my mother-in-law and the family and involve us all in her care planning. The support on offer as well as high-quality care given is amazing. The nurses and careers go about their business quickly, quietly and professionally. I have visited at various times of the day and evening and have been very impressed by the consistency of excellent care given to every resident and family member. St Catherine's is well led and demonstrates a robust governance programme.

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Review from Jane H (Daughter of Resident) published on 31 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, always willing to help and support. Care is exceptional and catering more than expected. Clean, safe and welcoming.

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Review from Kathy H (Relative of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, love and support given by all the staff was very much appreciated.

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Review from M B (Resident) assisted by family/friend published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I became a resident at St Catherine's in October 2016. Since that time, I have received outstanding care from the staff here, have been kept warm and comfortable, and have enjoyed my food. Occasionally, I have had had the opportunity to attend outside events e.g music concerts. The staff are kind,
understanding, and very attentive to the medical needs that I have from time to time.

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Review from Jennifer D (Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and well run home. The staff are great and caring.

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Review from Julie B (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have the greatest amount of respect and gratitude for my father's new family! He is so well cared for he is treated with dignity and love. The only comment I would make that is Dad's trousers are often pulled up too high and therefore uncomfortable after being in the hoist.

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Review from Peter M (Son of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management, nurses, carers and staff at St Catherine's are excellent. The care and support of our mother's many needs have been superb which has given reassurance to us all knowing she is in safe hands. Everyone still seems to be able to manage a cheery smile even after many long hours of work and
requests for assistance are dealt with as quickly as possible. Great work St Catherine's Nursing Home.

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Review from BP (Son of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home with care home with excellent nurses and carers.

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Review from Stephen K (Son of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I visited ten nursing homes in North Herts before choosing St Catherine's for my mother. Our immediate impression was that it provided an environment that was "homely" and "friendly" exactly the adjectives used to describe St Catherine's on its website. "Homeliness" is important when you
are suddenly unable to remain in your home. Most other homes felt more impersonal and more like cottage hospitals than "home". The residents are treated with respect. A lot of good entertainment and activities are provided for those who want them and the staff go out of their way to make the most of occasions such as birthdays, Christmas, Easter and Halloween. In addition, there have been several trips out to local places of interest. My mother has been a resident for almost 3 years. Over that time a considerable amount of money has been spent on upgrading the facilities at what is a rather old but very quaint building. Recently the hot water supply was replaced. So things do not stand still and when problems arise, they get fixed. The Care Quality Commission (inspection September 2016) rated the home "Good" in all of the six categories assessed.

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Current Review Score: 9.2 (9.183)

Overview of Review Score

The Review Score of 9.2 (9.183) out of 10 for St Catherine's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for St Catherine's Nursing Home is calculated as follows: ( (57 Excellents x 5) + (13 Goods x 4) ) ÷ 70 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.369 Points relating to the number of positive Reviews for St Catherine's Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 6 Positive Reviews ÷ 7.8 = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about St Catherine's Nursing Home

What types of Care is St Catherine's Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Catherine's Nursing Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does St Catherine's Nursing Home have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at St Catherine's Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Catherine's Nursing Home to the centre of Letchworth Garden City?

0.8 mile(s) as the crow flies, distance by road may be significantly further.