Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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9.8 141 Reviews
  • Hallmark Kew House, London
Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives by its Relationship-Centred Care approach, ensuring residents and their loved ones are at the core of all they do. Upon arrival, residents are warmly welcomed by a supportive team dedicated to fostering a fulfilling and purpose-driven lifestyle. With Hallmark All-Inclusive, gain peace of mind as all life’s necessities, from care services to beauty treatments and culinary delights, are covered.

The vibrant Bistro Café offers a welcoming ambiance, complete with patio terraces and cosy lounges ideal for bringing friends and family together, both old and new. At Kew House, a warm welcome is extended to everyone. Resident’s friends and family are invited in to get involved in home life with open doors all day, every day for loved ones to easily pop by. All efforts are made to keep pets together with residents when moving in, ensuring everyone feels at home within its walls.

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Care Provided by Hallmark Kew House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha Shillingford (Manager)
  • Admission Criteria
    • Over 65’s, Younger Adults
    • Ages 18+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hallmark Kew House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,040
    • Self-Funded Residential Dementia Care from £2,310
    • Self-Funded Nursing Care from £2,530

  • Please note that weekly fees exclude:
    Escorts and the cost of non-NHS transport to routine, planned appointments.
    Personal newspapers and magazines
    Guest Dining
    Admission fees for external activities / outings
    Private telephone and Sky connection
  • (these prices are only a guideline, please contact Hallmark Kew House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open door policy. Visits 7 days per week 8am-9pm


  • Parking

  • Car Park Available - Yes


Hallmark Kew House Reviews (141)

Total of 141, showing 81-100
9.8

Hallmark Kew House has a Review Score of 9.8 (9.771) out of 10, based on 42 reviews in the last 2 years. Over all time Hallmark Kew House has 141 reviews.

Overall Experience

  • 117
  • 16
  • 5
  • 1
  • 2

Date Published

141
9
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42
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Review from Elaine E (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff looking after my husband were excellent. Nothing was too much trouble for them. They were all extremely caring and helpful.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home. Your feedback and comments are very much appreciated, thank you. I will pass your lovely comments to the team.


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Review from Lynne S (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just come to the end of two weeks respite at Kew House.
Our experiences with Kew House have been positive right from the beginning I.e. My contact with the Customer Relations Manager to the finish of his stay. The premises are bright and cheerful and well maintained and the care and kindness
of the staff have been excellent. All my father's visitors have said how impressed they have been with what they have seen. I would highly recommend Kew House.

Reply from Nicky Hazell, Customner Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home. Your kind comments are much appreciated. I shall share your positive feedback with the team.


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Review from Jenny L (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the care that Mum received at Kew House. She was well looked after by the staff and they really made an effort to get her to participate in activities. It is a very happy place and you are always greeted with a smile. There seems to be a very good team spirit amongst all the staff,
this includes the housekeeping team, maintenance team, carers, management and all other staff, which means the home seems to run efficiently.
Residents are treated with dignity and staff always seem to have time to chat to them and take a real interest in their stories. There are some truly remarkable caring people working at Kew House. As a visitor you are always made to feel welcome and at home.

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Review from Pamela T (Niece of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was at Kew House for just under 5 years. She was cared for extremely well by loving and caring staff. Communication by the staff to me as next of kin has been very good too. Nothing has been too much trouble for them. During my aunt's time at Kew House, she has taken part in numerous activities
and enjoyed visits from musicians, children and those of animal therapists among others. The staff always greet visitors on arrival and make you feel very welcome with offers of refreshments. Thank you to everyone at Kew House.

Reply from Yetty Adepegba, General Manager at Hallmark Kew House

Thank you for your review and for choosing Kew House as your Aunt's home.


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Review from Jacquie N (Wife of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a respite resident at Kew House for two weeks in November. The staff all remembered him from a stay earlier in the year and we were both welcomed and made to feel at home. It’s not easy leaving your partner in the care of others but I trust the staff at Kew House to look after him with
respect and affection and I felt relaxed immediately. In our experience, the care and concern goes right across the staff. It’s not just the care and the activities teams but the guys on maintenance, the people who do the laundry and the kitchen staff who all greeted us warmly and take a pride in their work. The family visited several times and my husband was always well cared for and cheerful and he enjoyed the food especially. During the stay, I saw lots of interactions between the staff and other permanent residents and was struck by the kindness and the patience shown. Many thanks to all of the team.

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Review from Pauline P (Wife of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been in Kew House Wimbledon on three respite stays.
I cannot recommend the home on the staff enough.
The atmosphere is very happy and there are many activities.
The staff are kind, helpful and cheerful. There are no nasty smells.
We look forward to having more respite.

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Review from Peter D (Son-in-law of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great people, great care and a great home.

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Review from Stephen L (Son-in-law of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95 year old father-in-law was wonderfully cared for during the last year of his life. As a rather independent gentleman, he was able to enjoy as much as he could manage, supported to be as independent as he wished. He brought with him some of his own furniture, his TV, exercise bike and mobility
scooter. Accommodating all this was made really easy by the housekeeping team.
This home is really welcoming and well managed. As my wife and I visited we were always recognised and welcomed. The home is wonderfully clean and pleasant in every way. Quite different in style and atmosphere to many other care homes in this area. The language used when referring to the residents and the kindness of all the staff created a very happy home.
The management took great interest in my father-in-law and in engaging relatives such as ourselves.
We can recommend this care home unreservedly.

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Review from D G (Cousin of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a really nice atmosphere at all times and all the staff are most courteous and friendly. It is more like a club hotel and there are many activities during the day each week. The quality and variety of the food is constantly good. A first class establishment all round.

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Review from Janet L (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was always treated with respect and warmth. As he became increasingly frail, the lovely staff made every effort to ensure he was safe and comfortable. He could not have been better cared for.

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Review from Richard L (Son of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House is such a caring, lively and bright environment for my 95-year-old father. He loves it at Kew House, he has been there well over a year now and keeps saying how lucky he is to live there and likes to call his room “his flat”. It makes me, my sister and brother happy that he is well cared for.
The manager is always happy and welcoming. What a great place.

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Review from Laura S (Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a wonderful welcome here, all the staff are extremely helpful and willing to help. The room and bathroom are kept extremely clean and tidy and they always seem to know when you want to leave things out where I have left them.
Washing is done promptly. I have been here nearly 5 weeks and
aside from the odd hiccup on one or two occasions, all has been to my satisfaction. The training staff programme is very professional and anything asked of them is usually promptly sorted. I am very happy to be staying in such a well run home.

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Review from Nancy P (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express how utterly delighted I have been with Kew House and the care they give my mum. She settled in so very quickly and is very happy, she regards it as home. I can't say enough good things about all the staff, they are wonderful and they truly make the place feel so welcoming. They all are
happy, smiley and so kind to my mum. I have completely stopped worrying about leaving her here.

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Review from Philip H (Son of Resident) published on 12 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House recently took care of my father for the last few weeks of his life. From the very moment I came in contact with Kew care home, I was impressed by their responsiveness and their professionalism. My father was in a bad way and having a terrible time in hospital and I was desperate to get him
out and into somewhere comfortable and tranquil. The staff at Kew House did everything they could to help me and to expedite the process as quickly as possible. While he was at the home, my father was offered excellent care in all areas an treated with dignity. I am more than happy to recommend the Kew House as an excellent organisation.

Reply from Yetty Adepegba, General Manager at Hallmark Kew House

Thank you for your comments and your recommendation of Kew House Care Home.


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Review from Jonathan R (Son of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House is an outstanding care home. It has the significant advantage of being built for purpose, so the design and layout make sense. There is a lovely cafe-style area and several pleasant reception rooms. Cleanliness and upkeep is excellent. Staff are kind, responsive, cheerful and understand the
needs of the residents. If something is not quite right, staff and managers are very quick to respond. Recent highlights have included a trip for some residents to the sea in Brighton.

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Review from Sacha G (Granddaughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother moved into the carehome in January 2018. She and I have been very happy with the home. The staff are very friendly, helpful and caring. The environment is lovely and homely, I always feel welcomed even with my 4 children. The activities they provide are brilliant and my grandmother especially
like the singers that come in to perform.

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Review from Shirley C (Daughter of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Kew House 4 years ago after reluctantly admitting that she could no longer cope alone at home. She was welcomed into the home by caring staff who found out her interests and introduced her to other residents. She soon felt part of the community and with the help of the excellent food
and exercise built into every day, she became stronger and more confident. The home is spotlessly clean, residents clothes are well cared for and Mum enjoyed her weekly visit to the hairdresser and salon. She enjoyed the activities from quiz nights, to exercise groups, to outings, to the garden centre and shops.
As she became less well, the activities coordinators and carers all encouraged her to do as much as she could while helping her as necessary to maintain her independence and dignity. Mum and I came to know the staff well and consider them as friends, Kew House was definitely home to her. There is strong leadership and good staff training shown in a high standard of care and kindness.

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Review from Jeremy L (Son of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has always been fiercely independent and house proud. He was never happier than in his own home, comfortable in a familiar environment. When it became evident that it was no longer possible for him to live independently we were concerned as to how he would adapt to life in a home. From the
beginning Kew House were marvellous, welcoming him, personalising his room with family photographs, introducing other residents, encouraging him to participate in group activities. He quickly settled into his new life, such that within a few days he called it home. On visits, I am struck by the warmth, care and professionalism of the staff, a contrast to other homes I have experienced. The standard of care is excellent. Christmas 2017 was the first time in many years we had not celebrated the occasion in his house. We enjoyed an excellent dinner and the company of other residents and their families. A great day. In summary, other care homes should aspire to the standards of Kew House.

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Review from Mark A (Son of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House is a handsome purpose-built care home across the end of a cul-de-sac in Wimbledon, very convenient for visiting by rail and tube. The whole home is light and airy including the large sitting and dining rooms, and the bedrooms are large with good-sized bathrooms. The home is well maintained
and clean. The food is excellent and there is a regular programme of well thought through activities. The care staff are well trained in dementia care, skilled and attentive, with a calm atmosphere prevailing. The staff are hugely supportive and helpful. The home is fully staffed and does not rely on agency workers. The management team is excellent, with a real focus on the things that matter. Very well done.

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Review from Jackie (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Kew House last year and settled in quickly. It was a big change for him as he had lived independently in his own home for a long time. But, due to a few trips to hospital and receiving care at home, dad, myself and my brother realised he needed more support on a 24/7 basis. Dad is now
part of the Kew House family and is very happy living there. All staff members are wonderful and it’s great to see all residents happy and very well looked after. There are numerous activities every day, plus special events arranged and the food is always freshly cooked with a fantastic choice too. Dad enjoys a glass of wine with his lunch and dinner and these touches make all the difference. My brother and I have a good relationship with the all the staff which means we work together to ensure the best possible care and wellbeing for dad. We are also getting to know some of the other residents and this helps build friendships in the Kew House family.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Hallmark Kew House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Hallmark Kew House is calculated as follows: ( (400 Excellents x 5) + (72 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 489 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Kew House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (24)

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Meet the Team (8)

Natasta

Natasta Shillingford

Job Title: General Manager

Joined: 2022

Natasha joined Kew House as General Manager in the summer of 2022.


Prior to this, Natasha had been working in the care home sector since 2014.


Natasha has a passion for elderly care, and previous to working in care homes, she completed a neuroscience rotation in a large NHS organisation as a registered nurse.


Natasha’s passion is to ensure everyone receives care that is tailored to their individual needs.


Natasha aspires to make everyone’s day a little brighter and that includes the Kew House residents, relatives and the team that she works with.


Priscilla

Priscilla

Job Title: Deputy Manager

Joined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House


I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.


I have a vested interest in dementia and palliative care Dementia care settings with palliative care.


I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.


A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.


I look forward to meeting you all.


Andrea

Andrea Duffell

Job Title: Clinical Lead

Joined: 2019

Andrea was born in Slovakia and this is we’re she completed her nursing degrees and there she worked as a Registered Nurse for over 15 years. Andrea relocated to the UK in 2012 and since then has worked in various care settings and this is now Andrea's passion to work with the elderly and support with end of life care. Andrea joined Kew House as a Nurse in 2019 and remained in that postion until 2023 when she was promoted to Clinical Lead.
Andrea is very proud to be part of the Kew House team and is also striving to ensure all Residents receive the best care possible and to the highest standard.


Salma

Salma

Job Title: Dementia Care Manager

Joined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.


Sarah

Sarah

Job Title: Hospitality Service Manager

Joined: 2012

Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.


Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.


I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.


Liz

Liz Coombes

Job Title: Customer Relationship Manager

Joined: 2023

Dedicated to support both potential new Residents and their families as they make the decision to choose Kew House as their care home setting


Tomasz

Tomasz

Job Title: Maintenance Manager

Joined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.


In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.


I’m confident enough to say that Kew House IS MY FAMILY.


I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT


Melita

Melita Carter

Job Title: Lifestyles Team Lead

Joined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.


Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead