Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.
Ample free on-site parking.
Woodside Grange has a Review Score of 9.1 (9.117) out of 10, based on 11 reviews in the last 2 years. Over all time Woodside Grange has 54 reviews.
Review from Cynthia L (Wife of Resident) published on 5 October 2018
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5.0 out of 5
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Review from Christine K (Daughter of Resident) published on 2 October 2018
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Overall Experience
5.0 out of 5
Reply from Lee Fairless, Marketing Manager at Woodside Grange
Hi Christine
We are so pleased you are happy with our team, we will be sure to let them know your thoughts.
Thank you for taking the time to send us your thoughts.
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Review from Brenda M (Resident) assisted by family/friend published on 28 June 2018
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5.0 out of 5
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Review from Russell G (Son of Resident) published on 8 June 2018
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5.0 out of 5
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Review from Craig M (Son of Resident) published on 26 January 2018
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5.0 out of 5
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Review from Josie G (Daughter of Resident) published on 15 November 2017
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4.0 out of 5
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Review from Vivienne J (Sister of Resident) published on 14 November 2017
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Overall Experience
3.0 out of 5
Reply from Lexi Binks, Administration Manager at Woodside Grange
Dear Vivienne,
Please accept our sincere apologies as there looks to have been a miscommunication when our original response was posted. That particular weekend there was four staff rostered in but unfortunately, one member had called in sick, this information was not passed onto Management and therefore no cover was able to be arranged. You are correct that a member of staff had to leave to take a resident to the hospital and left only two members of Staff on shift. This issue has been addressed, policies have been reviewed and staffing levels increased, so to ensure there are always five members of staff on shift at all times. We apologise for any inconvenience or distress caused and please be assured that St Martins Care takes all concerns seriously.
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Review from Julie B (Daughter of Resident) published on 14 November 2017
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4.0 out of 5
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Review from G L (Son-in-law of Resident) published on 20 September 2017
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5.0 out of 5
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Review from Sheila S (Resident) published on 13 July 2017
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5.0 out of 5
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Review from Ernie P (Nephew of Resident) published on 11 July 2017
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5.0 out of 5
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Review from Denise L (Daughter of Resident) published on 26 May 2017
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4.0 out of 5
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Review from Debby R (Goddaughter of Resident) published on 24 May 2017
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5.0 out of 5
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Review from Sarah G (Resident) published on 28 March 2017
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5.0 out of 5
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The Review Score of 9.1 (9.117) out of 10 for Woodside Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.662 for Woodside Grange is calculated as follows: ( (100 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 130 Ratings = 4.662
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.455 Points relating to the number of positive Reviews for Woodside Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 121 registered maximum number of service users is 24.2. 11 Positive Reviews ÷ 24.2 = 0.455
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jul 2024
Caring
Effective
Responsive
Safe
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
We have bed availability across all areas of our care home, residential, dementia, nursing and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.
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Job Title: Registered Manager
Joined: 2022
Barbara joined St Martins Care in June 2022 as The Deputy Manager but has progressed and taken over the role of the Registered Manager at the beginning of 2023. Barbara says that she sort of fell into care after returning from overseas when her husband was in the armed forces. She started as a domiciliary carer with a small domiciliary company and progressed to a supervisor not knowing if she would like care. However, she stayed with the company for 7 years and fell in love with caring for the elderly. Barbara decided that she wanted to progress into the management side of social care so she went to work for another domiciliary company as a case manager. This entailed doing pre assessments with the service user before the care package started whilst retaining some contact with the services user. Barbara stayed with the company and progressed her career as a deputy manager and then a registered manager. However, she missed day-to-day contact with service users so applied for a role in a residential care home so she could continue within a management role but also have more contact with the residents. Although Woodside Grange is the biggest of St Martins Care’s homes, Barbara says, “it still has that homely feel which comes from the great team of staff and the care they deliver is second to none. We have a new management team in place, who are very passionate, caring and dedicated and I look forward to working with them ensuring Woodside Grange continues to deliver the best care we possibly can.”
Job Title: LD Manager
Joined: 2012
Lisa joined St Martins Care in August 2012 as an Activities Co-Ordinator at the Windermere Grange home. She soon realised that care was in her blood and completed her NVQ level 2 in Health & Social Care. She transferred to Woodside Grange in June 2015 and worked across all units before becoming the first staff member of the Chestnut Suite Learning Disabilities Unit which opened in January 2016. Lisa's son has autism and learning disabilities and she cared for him for 18 years before he moved into residential care. Reflecting on this experience, Lisa says "at first I found life very difficult to deal with. I felt that I had failed him. I soon realised that my knowledge and patience around dealing with all the ups and downs bringing my son up could be put to good use. Working in the care sector made me feel worthwhile again." When asked about her vision for the future, Lisa says "Chestnut Suite is a lively and friendly place to live. I aim to ensure everyone feels safe and secure here and feel that this is their home. I am hoping that in the future Chestnut Suite becomes a stand alone unit and although I enjoy being part of Woodside Grange, I feel for myself and my staff, that this is the next step to developing and improving our support for adults with learning disabilities in our area."
Job Title: Quality Lead
Joined: 2016
Clare began working in care within the community around 15 years ago and realised quite quickly that she had a passion for providing care for those who were in need. She worked within the community for around 2 years before taking a leap to work within a residential setting. Clare began working in a care home which had some sentimental meaning for her as her mother had previously been a deputy manager there and she wanted to make her proud. Clare knew she did not want to progress her career in a clinical role so decided, when offered, to accept a promotion to a senior care assistant. Clare joined St Martins Care at Woodside Grange in 2016 as a senior care assistant and she cannot see herself working anywhere else. Clare says, “my heart and soul is with Woodside Grange. I believe we offer the best care and always strive to ensure all residents are treated with the utmost respect, dignity and empathy”. In October, Clare was offered a role as the quality lead within Woodside Grange. Clare says, “I was so proud of myself and overwhelmed that I had been offered this opportunity and want to work to achieve outstanding on our CQC report. I enjoy being hands-on with care and I am not too proud to get stuck in where needed.”
