Charlton Grange Nursing Home

Charlton Lane, Upper Halliford Village, Shepperton TW17 8QN
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9.4 47 Reviews
  • Charlton Grange Nursing Home, Shepperton
Charlton Grange Care Home offers person-centred care that prioritises the physical and emotional needs of residents, alongside effective and personalised nursing packages.

The accommodation is ideal for safeguarding the needs of vulnerable adults within a homely and comfortable atmosphere, being suited to individuals with a physical disability, as well as providing dementia care.

The owners feel strongly that residents deserve to live an active and interesting life, with services based around respect for personal rights and privacy.

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Care Provided by Charlton Grange Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Golden Manor Healthcare (Ealing) Ltd
  • Person in charge
  • Babalwa Nogwaza (Manager)
  • Admission Criteria
    • By prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Charlton Grange Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900
    • RESPITE Self-Funded Nursing Care from £1,900
    • RESPITE Self-Funded Nursing Dementia Care from £1,900

  • Please Note: The fees listed are starting rates and may vary based on a comprehensive assessment of the resident’s specific care needs and preferences. Our team is committed to providing a detailed and transparent breakdown of costs to help families understand the full value of the care provided.
  • (these prices are only a guideline, please contact Charlton Grange Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Charlton Grange Nursing Home Reviews (47)

Total of 47, showing 1-20
9.4

Charlton Grange Nursing Home has a Review Score of 9.4 (9.385) out of 10, based on 18 reviews in the last 2 years. Over all time Charlton Grange Nursing Home has 47 reviews.

Overall Experience

  • 29
  • 17
  • 0
  • 1
  • 0

Date Published

47
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Review from Alistair H (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home very clean and the staff very friendly, also the food was very good.

Reply from STEPHANIE KEITH, Manager at Charlton Grange Nursing Home

Thank you for your review. It was a pleasure to look after your parent.


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Review from L W (Niece of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie is very happy and content here. She is engaged and active daily if she wants to but equally, she is able to rest and have quiet times if she needs it. The new management is much more proactive and hands-on and this is being reflected by staff also.

Reply from STEPHANIE KEITH, Manager at Charlton Grange Nursing Home

Thank you kindly for your review. We take pleasure in caring for your auntie.


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Review from W H (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since February 2024. It was a challenge for her to be in a home when all she wanted to do was go "home". Every member of the team has been welcoming, empathetic and genuinely interested in making her feel welcome. This obviously helped the wider family be reassured that
this is the best place for her.

Reply from Stephanie keith, Manager at Charlton Grange Nursing Home

Thank you for such a kind review and compliments. All of our staff love to look after your mum, and we will continue to think of you as part of our family.


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Review from J J (Daughter of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This care home is badly managed. Since I chose this home for my father two months ago I have experienced very poor communication issues. Had to constantly request documents such as dad's care plan, which was woefully inadequate. And wasn't even given a contract, until I insisted on seeing one. Then
I was reluctantly provided with a blank contract. The homes state they are suitable for residents with challenging Dementia behavior. Yet my Father has managed to abscond three times. The home has breached their duty of candour as I wasn't even informed of this till the third time it happened. Very poorly managed and to be honest, unsafe care.

Reply from Angad Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you for your feedback. We take all comments seriously and aim to address any misunderstandings directly. Regarding the contract, it is between the local authority and our care home, and we are not able to share it directly with residents or their families as you are now aware. We apologise if this was not communicated clearly. For your father's care plan, we strive to ensure all plans are comprehensive and tailored to each resident's needs. If there were any deficiencies, we are reviewing our processes to improve.On the matter of your father absconding, our security measures indicate that he has not left the premises unsupervised. Our care home has robust protocols to ensure the safety of all residents, especially those with challenging dementia behaviour. We would be happy to discuss this further to provide clarity. We are dedicated to providing a safe and supportive environment. Please contact us directly to discuss any further concerns.


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Review from M C (Daughter-in-law of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After looking at several care homes in our local area we chose Charlton Grange. It has proven to be the ideal choice. My Mother-in-law receives the best care that we could ask for. The hard-working and friendly staff are compassionate and considerate towards her. It is also a great help that the home
does not use agency staff so that Mum gets to see the same familiar faces. I couldn't recommend this care home highly enough.

Reply from Dr Angad S Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you so much for taking the time to share your wonderful feedback about Charlton Grange. We are delighted to hear that you and your mother-in-law are happy with the care and services provided. It's heartening to know that our efforts are making a positive impact. We understand how important it is for residents to see familiar faces, and we're glad that our policy of not using agency staff has helped create a comforting and stable environment for your mother-in-law. If there is anything more we can do to support you and your mother-in-law, please don't hesitate to reach out.


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Review from B W (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been in Charlton Grange for 22 months and is happy here. She enjoys all the activities and finds the staff friendly and helpful.

Reply from Angad Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you for your kind words! It is a pleasure to look after your mum and we will continue to do our best in providing the best quality care and environment for her!


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Review from Carol H (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after extremely well during her time at Charlton Grange and was always treated with care and compassion. Considering she was unable to move from her bed without assistance, there were no more incidents of UTIs or any pressure sores, which is quite remarkable. My mother was able
to join in with various activities in the first few years, but latterly less able to do so, but the staff still involved her as much as possible. When I was visiting, I was always offered tea and cake (which tasted great too). The home generally smelt clean and fresh and there is a lovely atmosphere throughout. I have recommended Charlton Grange to other people, as I believe it is a great, safe and caring home.

Reply from Angad Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you for your lovely message! It was a pleasure to look after Mum and I hope you come back and visit us soon! We will pass your kind words to the kitchen, care team and the activities team!


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Review from Leigh J (Husband of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with Alzheimer's early in 2022. After being cared for at her house with the help of agency carers/nurses, on the recommendation of carers of wives in a similar situation to ours, I arranged for my wife to become a resident at Charlton Grange - a decision I have never regretted.
Despite her increasing illness and communication difficulties, all members of staff at Charlton Grange are always friendly, kind and considerate, right up to her leaving in February 2024.

Reply from Dr Angad Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you for your kind words! It was a pleasure to look after her.


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Review from Keith G (Husband of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident for over three years until she died on the 5th of November. I cannot speak highly enough of the carers and management whose care and support were unwavering throughout. I would unhesitatingly recommend Charlton Grange.

Reply from Gregg Bielinski, Manager at Charlton Grange Nursing Home

Thank you Keith for your review. You will always be a part of our family.


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Review from S R (Son of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had previously looked at this home but had discounted it. Following a management/leadership change, we looked again and couldn't have been more surprised with the changes that had taken place in such a short time. Caring staff, an excellent nursing team and a great doctor. Management team are engaged
and really do put in a shift.

Reply from Gregg Bielinski, Manager at Charlton Grange Nursing Home

Thank you for such a kind review and compliments. We always strive to do the best for our residents and their families and this kind of feedback gives us motivation to do more and better as each of our residents is our family member. It has been a pleasure to look after your dad and we will continue to regard all of you as part of our family.


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Review from C D (Friend of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We went to visit our friends, only to find that the care home had organised what they call a carnival day. It was extremely well-organised with drinks and a barbecue, singer and a children's entertainer. Unfortunately, we had to leave early, but we are sure that the residents wold have had a great time.
Activities were great on that day, but we cannot comment for other days.

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Review from Gemma O (Granddaughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely afternoon for the carnival family weekend. Staff were lovely.

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Review from Celia M (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely happy with my mother's care, she is happy and content.
Staff have gone over and beyond for my mother and supporting our family.
I would definitely recommend Charlton Grange to family and friends.

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Review from Sue O (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. All staff are hardworking, friendly, compassionate and dedicated. My mother was very happy here, sadly she passed away. The new manager is so nice and approachable, such an asset to Charlton Grange Nursing Home. I would not hesitate to recommend this wonderful care home
to everyone.

Reply from Dr Angad S Kooner, Nominated Individual at Charlton Grange Nursing Home

Thank you for your kind words! It was a pleasure and an honour for us to look after Mum!


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Review from M M (Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the care staff, from the most senior to the newest recruit, are gentle, caring and competent. I have only met one member of the management team based here and she was extremely competent and efficient. I understand that there is a new management team and judging from my contact, it should prove
to be a most efficiently managed home. There is a very happy atmosphere, caring staff cooperate, ably led by their seniors - it's a happy, caring community.

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Review from Janice B (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring staff. I feel valued as a visitor and informed of my mother's needs. Sometimes I feel at the weekend that the staff are not quite as knowledgeable about my mother's condition. I do worry when the nursing carers are different. I realise this can't be helped as everyone needs
to take time off and I may be totally wrong. Saying that, I wouldn't want my mother to be anywhere else, she is at the end of her life and it mist be very difficult for everyone concerned. Obviously, everyone has their favourites and I know I'm not to mention names but a few are exceptional.

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Review from Gaynor W (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful dad was a resident at this lovely care home for the last couple of years but very sadly passed away on Boxing Day 2022 at the grand old age of 97, just short of his 98th birthday!
His time there, with Alzheimer’s, was a very confusing time for him but the love and care he received from
all the staff and management was second to none, always spotlessly clean and shaven, clothes freshly laundered and hair regularly trimmed which was so important to us, as a family!
His final hours were spent quietly and calmly with his family around him, a big thank you to all at Charlton Grange Nursing Home.
Would highly recommend.

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Review from Brian W (Husband of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very caring and gave every consideration to my wife during her last few weeks.

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Review from Anoma J (Respite Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home was very good. All staff were hard-working, compassionate, approachable and cheerful, whether they were care staff, nurses, laundry staff, the handyman, management, kitchen staff or cleaners. The standard of my room and the food was excellent. I enjoyed the weekly exercise classes
conducted by a physiotherapist and there was a festive function for Halloween, which I also enjoyed. I felt safe in learning to walk again in this safe environment. A senior carer did hairdressing and even dyed my hair for me. A staff member found a rollator for me, which was very helpful, as the Zimmer frame given by the hospital, was of limited use. I am able to judge this establishment as a retired nurse.

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Review from Neil W (Son of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is first-class. My father is staying there for palliative care.
The managers and all the staff had made my father very comfortable, happy and with all the 'end-of-life' care he needs.
The whole family are so happy that my father is being looked after by all the special staff. We could
not be happier!
The managers and all staff are brilliant! Thank you!

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Current Review Score: 9.4 (9.385)

Overview of Review Score

The Review Score of 9.4 (9.385) out of 10 for Charlton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.385 for Charlton Grange Nursing Home is calculated as follows: ( (114 Excellents x 5) + (69 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 205 Ratings = 4.385

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charlton Grange Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Charlton Grange Nursing Home

What types of Care is Charlton Grange Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charlton Grange Nursing Home provide?

Palliative Care, Day Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Charlton Grange Nursing Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Charlton Grange Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlton Grange Nursing Home to the centre of Shepperton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.