Review from Lee W (Son of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

First of all, I would like to say how all the staff are so very friendly and courteous which gives me a huge amount of pleasure and confidence. Secondly, the actual home is always so very clean and tidy. On my first visit with my wife to see and get a feel for the whole set-up, we immediately knew that

this is the home we want for my father. First impression was superb.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gabriela M (Partner of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience

My partner was in about five weeks. All the staff were very, extremely kind and caring. The manager was so welcoming and made my partner feel at home.
Thank you Charlton Grange Nursing Home for all your help and I will recommend to everybody.
Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samia J (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience

My mother was admitted to the home following a water leak at her home in June 2021. When she arrived she was unable to walk or stand, doubly incontinent and her head and neck were twisted with her head on her chest most of the time. Despite adapting the house, carers at her home did their best, my

mother would only sleep in a chair and refused to do physiotherapy or anything for herself. She was forever calling, dropping things, soiling herself and very abusive to me and my sister.
The amazing care she has received over the last year has changed life for the better. She now sleeps in her bed at night, despite her being very belligerent and abusive to staff initially, they persevered. She is doing her physio and can now stand with help and walk to her bathroom with a walker. She looks so much better and her skin colour is great, her head is almost upright. Her dementia is getting worse (mixed) as expected, physically she is the best she has been in years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria D (Daughter of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience

The care home is excellent.
The management staff cannot do enough for you.
The care is brilliant never had a problem with my mum since putting her in here on 5th November 2019.
The food is excellent, cannot fault it.
The activities are great and tailored for each person's needs ie, Mum with dementia.

The carers are very good with Mum.
I would highly recommend Charlton Grange Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P V (Nephew of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience

My auntie was a resident at Charlton Grange Nursing Home. She enjoyed the time spent here. She was very pleased by staff services, she felt like she was part of a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley D (Wife of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

My husband has just returned home after respite care which allowed me to have a break myself. I cannot be happier about the care he has received. All the staff were very caring and attentive and he was welcomed by everyone. He made friends with other residents and joined in with various activities.

He also enjoyed the food! I was given very helpful advice on his future care when home. I will certainly not hesitate for him to return again in the future. Thanks to all the staff who helped to make his stay so happy. I need not have worried.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bianca M (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience

All the staff were extremely kind, caring and thoughtful. They tried to make my mum comfortable and created a homely environment for her. Small touches like taking my mum out for an hour into the garden and dressing her in clothes were wonderful. They kept her clean and checked on her hourly through

the night. The facilities were clean too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy J (Daughter-in-law of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

My mother-in-law was a resident at Charlton Grange for respite care following a nasty fall at home. We were so worried about taking her to a care home because of the stigma attached to them but I can hand on heart say that the team that looked after her there were just absolutely super. They were so

caring and compassionate and were so attentive to my mother’s needs. The manager was so warm and welcoming and made us feel at home straight away. During lockdown, they kept us so well informed and when we spoke to her she would tell us all the fun things they were doing from baking to bingo to yoga classes.
They provided a much needed rest for me and my family. Thank you Charlton Grange Nursing Home from the bottom of my heart! We definitely highly recommend!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience

Visited Mum after many months of lockdown. She looked amazing and happy. Loving the staff who went out of their way to celebrate her birthday. The care, love and attention she was given by all staff was amazing. The home is spotless and beautiful. We would fully recommend this home and staff. Thank

you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience

My mother was a resident at Charlton Grange for over a year. They made everything so easy for me. They really looked after my mum and increased her life expectancy and quality of life over the past 12 months. I was told she would live no longer than 6 weeks and she lived so much more. My mum would tell

me that the healthcare staff would always go over and beyond for her and when I visited prior to lockdown they would always welcome me and make me feel part of the family. Towards the end, I was constantly kept updated by the manager and it was a nice gesture that senior management made time to attend her funeral. I will forever be in their debt as to how they looked after my mother. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle S (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident here since July 2020. She has settled in well and is being cared for by the dedicated dementia nursing team. Throughout the pandemic, we have been kept up to date on her progress. Visiting has now restarted, and the management team have been fully supportive. Would recommend

Charlton Grange for your loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience

Can't fault the Charlton Grange Nursing Home at all. The staff are very helpful and considerate during this stressful and difficult time, with the pandemic and the change from his own home and then hospital to the home.
My father is the type of person who never wanted to go into a nursing home, but

after a number of falls, had no option. He was spending his days alone just watching TV without even noticing what was on.
He was placed in the home straight from the hospital and the staff were brilliant. They helped my dad settle in and gave him time and attention that he required to make him feel at home. He now interacts with other residents and staff members. He plays scrabble, bakes and paints.
The staff have been extremely accommodating and helpful with his requirements and they have hung his pictures on the wall.
They have allowed his furniture and this all helps with him settling in. The rooms are of a good proportion and well decorated and look very homely with own furniture and a large wetroom.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

My dad arrived here in June 2020, he has settled in well. The staff are all very kind and treat him very well. He tells me the food is excellent and he really enjoys the deserts as they are all homemade.
The activities keep his mind fresh and he enjoys the interaction with the other residents. The

management has been very helpful to us as a family at a time that’s been really difficult and challenging with all the COVID restrictions. The rooms are spacious and comfortable. My only negative comment would be the garden could be a little more brighter, more flowers and with more furniture for the visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Surinder B (Daughter-in-law of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience

I placed my mother in law at Charlton Grange last year. The whole process initially was extremely daunting and heartbreaking. They came to see my mother in law in her house and conducted the assessment. From that moment on, I knew that she would be in good hands. The whole team from the carers to the

management were faultless. The carers were able to adapt and ensure that my mother in law settled in very well. Her dementia was extremely well handled by the nurses and carers. Whenever I wished for something to be done, the management team was always on hand day or night to make it happen. My mother in law loved listening to her evening prayers at night:- this was put into action by the team, which meant my mother in law was able to sleep well. The manager was always reviewing medication and was constantly reviewed by the team and management, and I was constantly kept up to date with any changes. Her sensitive approach was extremely heartwarming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Husband of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

My wife was admitted to Charlton Grange Nursing Home. Her allotted room was well furnished with en-suite. The manager was very open and informative regarding staff who would be attending to my wife. I was very impressed by the nursing staff who were always on hand should I have any queries. Her room

is cleaned regularly and care staff is always available. Contact with Charlton Grange by telephone is excellent and whenever possible phone contact is arranged so that I can speak to my wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin P (Son of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience

At the start of the pandemic, mum was really poorly, we thought it was end of life care stage. Hugely difficult at any time but doubly so with so many measures in place to manage the risk of Covid-19. The staff and care home were amazing, did everything possible to ensure Mum got the drugs and food

she so badly needed. She turned a corner and for that, we will be forever grateful.
Mum seems settled, as much as is possible with mixed dementia, she is clean and cared for, she loves the staff, always hugging and kissing them which speaks for itself.
I would like to express my eternal gratitude for the love and care my mum receives and I wouldn’t hesitate to recommend the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M E (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother was a resident from September 2019 she was unhappy with the move from another care home but staff were friendly, patient and caring they pointed out it would take time to settle. Her room was peaceful always clean. She had several visits to hospital each time welcomed back. She grew to care

for the staff who looked after her with incredible care and deputised for us the critical end moments of her life during easter 2020 at the height of the Covid-19 epidemic. The staff were amazing and selfless thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony H (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience

I am very happy with the care Mum is getting at Charlton Grange. The carers are very attentive and kind to her. I have been impressed with the procedures they put in place for the Coronavirus Pandemic, keeping Mum and the other residents safe. Charlton Grange has a friendly atmosphere and we felt very

at home immediately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aisling C (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience

The staff are all extremely friendly and caring towards the patients. They do everything possible to ensure they are as settled and happy as possible by taking into account personal requirements and individual needs.
They have also been really conscientious and accommodating over the difficult last

few months of Covid-19 restrictions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda F (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience

Mum has been in Charlton Grange for about a year now and we’re very happy with the fantastic team of friendly carers and medical staff who look after her. The management team are always happy to listen and have promptly dealt with any concerns we’ve had so overall very satisfied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Charlton Grange Nursing Home

Care Provided by Charlton Grange Nursing Home

Good to Know

Funding & Fees Guide for Charlton Grange Nursing Home

Facilities