Charlton Grange Nursing Home

Charlton Lane, Upper Halliford Village, Shepperton TW17 8QN
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9.4 47 Reviews
  • Charlton Grange Nursing Home, Shepperton
Charlton Grange Care Home offers person-centred care that prioritises the physical and emotional needs of residents, alongside effective and personalised nursing packages.

The accommodation is ideal for safeguarding the needs of vulnerable adults within a homely and comfortable atmosphere, being suited to individuals with a physical disability, as well as providing dementia care.

The owners feel strongly that residents deserve to live an active and interesting life, with services based around respect for personal rights and privacy.

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Care Provided by Charlton Grange Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Golden Manor Healthcare (Ealing) Ltd
  • Person in charge
  • Babalwa Nogwaza (Manager)
  • Admission Criteria
    • By prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Charlton Grange Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900
    • RESPITE Self-Funded Nursing Care from £1,900
    • RESPITE Self-Funded Nursing Dementia Care from £1,900

  • Please Note: The fees listed are starting rates and may vary based on a comprehensive assessment of the resident’s specific care needs and preferences. Our team is committed to providing a detailed and transparent breakdown of costs to help families understand the full value of the care provided.
  • (these prices are only a guideline, please contact Charlton Grange Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Charlton Grange Nursing Home Reviews (47)

Total of 47, showing 41-47
9.4

Charlton Grange Nursing Home has a Review Score of 9.4 (9.385) out of 10, based on 18 reviews in the last 2 years. Over all time Charlton Grange Nursing Home has 47 reviews.

Overall Experience

  • 29
  • 17
  • 0
  • 1
  • 0

Date Published

47
1
6
18
29

Review from S E (Son of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was understaffed and full of agency staff but the new management have made a lot of changes and confirmed there are only full-time staff.
The rooms are being decorated and there are a lot of changes being made.
It is a lovely nursing home with very caring staff.
I would thoroughly recommend
it. They go the extra mile with all the residents.
We have no complaints at all.

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Review from Gaynor S (Daughter of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident here from August 2017 - February 2018. I looked at a few homes for him and was most impressed with this one. My judgement proved right. The staff really care about the residents showing them genuine kindness.

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Review from S S (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care my mum receives from the care/support staff is exceptional and her safety is always at the forefront. I also feel that she is treated with dignity and respect at all times and I cannot recommend them highly enough. She is encouraged to come out of her room and participate in any activities
that are going on. She also has her lunch in the dining area now as opposed to eating in her room.

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Review from David H (Husband of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the care home clean, well run and the staff look after the residents so well. I am so pleased that my wife has been given a room.

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Review from Julie O (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were greeted by very friendly staff who were helpful and showed us around. The home is clean, nicely decorated and organised. The bedrooms are light and airy with plenty of room. The lounges are big and used for activities. The home has a lovely garden.
They offer lots for the service users.
We
enjoyed the visit and look forward to coming again.

Reply from Alison Hunt-Siwy, Peripatetic Manager at Charlton Grange Nursing Home

Thank you for your review of our home, Charlton Grange.
We strive to respond and provide good quality care and home experiences and always welcome feedback on how the home is achieving this.


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Review from Harold (Son of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems to be settling in at the moment although it's early days.

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Review from George B (Husband of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I have been pleased with the professional way that we have received the care for my wife.

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Current Review Score: 9.4 (9.385)

Overview of Review Score

The Review Score of 9.4 (9.385) out of 10 for Charlton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.385 for Charlton Grange Nursing Home is calculated as follows: ( (114 Excellents x 5) + (69 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 205 Ratings = 4.385

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charlton Grange Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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