Timperley Care Home

53d Mainwood Road, Timperley, Altrincham WA15 7JW
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9.8 92 Reviews
  • Timperley Care Home, Altrincham
Timperley Care Home is situated in a peaceful residential area in Altrincham, close to local amenities.

It offers residential and nursing care for older people and people living with dementia, in a luxury homely setting. Timperley's skilled carers support residents needing either long or short term care, including respite care.

The home is spacious with large lounge areas, hairdressing salon and quiet bistro areas where residents can spend time with family and friends while enjoying a coffee and cake of the day.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

All the bedrooms are spacious with ensuite facilities. Residents are encouraged to personalised their rooms to make them as homely as possible, which helps them settle in quicker.

Set in beautiful grounds it has a beautiful garden area, with plenty of outdoor seating for residents to sit, relax and enjoy the fresh air, particularly during the summer months.

The well-being of residents is important and the home prides itself on its varied programme of activities and events which takes into account the like and dislikes of residents.

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Care Provided by Timperley Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Mitchell (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Timperley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • Fees will vary depending on the assessed needs of each prospective resident and will be agreed and discussed in advance of admission.
  • (these prices are only a guideline, please contact Timperley Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Timperley Care Home Reviews (92)

Total of 92, showing 41-60
9.8

Timperley Care Home has a Review Score of 9.8 (9.769) out of 10, based on 29 reviews in the last 2 years. Over all time Timperley Care Home has 92 reviews.

Overall Experience

  • 71
  • 14
  • 4
  • 2
  • 1

Date Published

92
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13
29
63

Review from Helen Y (Wife of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Timperley since October 2020. I am very happy with his care. All the staff seem very kind and take extra time to understand him as his verbal communication is very poor. He is always clean shaved and nicely dressed whenever I visit. The staff are good at communicating
with me when necessary and keep me updated about his care.

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Review from Eileen F (Sister of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has not been a resident for very long, but so far, we are very pleased with the care etc.

Reply from Timperley Manager, Home Manager at Timperley Care Home

Thank you for the positive feedback; we are very pleased that you are happy with the care.


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Review from D G (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Timperley Care Home for over six years and has always been treated with compassion and dignity. The staff are friendly, approachable and willing to assist with any request or enquiry. The area for improvement lies in management, which has been lacking for some time, terms of inconsistency,
turnover and engagement. This has led to significant changes to the care my mother has received (both positive and negative), but also in the flow of information critical to those changes, which have delayed some of the positive changes being implemented. Hopefully, the newly appointed manager this month will be the start of managerial improvements.

Reply from Timperley Manager, Home Manager at Timperley Care Home

Thank you for your comment. The new home manager has commenced in post since April 21, and positive changes are starting to be implemented. I am pleased that you would recommend the care home, but ensure to contact the home to discuss any issues with the manager if needed.


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Review from Maureen D (Father of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was here in October for end of life. Staff lovely and phoned when I was needed as well as Zoom calls. Dad was there for 2-weeks, and they looked after Dad. I want to say thank you to all staff; he passed away peacefully. Staff were so lovely, would have any of my family at this amazing care home.

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Review from K W (Daughter of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were extremely caring especially under these unprecedented times.
They cared up to the end of my dads' life, some of the staff went above and beyond. The job they cared truly and meaningfully.

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Review from Gabriella O (Daughter of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times, I feel I have been kept updated regularly. The care and understanding shown to Mum is heartwarming. I feel confident when I leave Mum, after a window visit, that she is happy. I look forward to the day I can enter the building and meet everyone who cares for Mum.

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Review from Julia W (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring staff. Very clean and well maintained. Activities coordinator is helpful and kind.

Reply from Timperley Manager, Home Manager at Timperley Care Home

Thank you so much for your support and kind words.


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Review from Samantha B (Daughter-in-law of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law received the most wonderful care during the six years she lived at Timperley Care home. She needed advanced dementia care and this was provided at high levels by all of the amazing staff who work so hard. It is such a worry when choosing a nursing home for your one and we looked at
quite a few which we rejected. We knew we had made the right choice as soon as we visited Timperley Care Home and everything felt right. I would highly recommend them.

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Review from Colin S (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased and grateful for all the love and care my mum received at Timperley Care Home over the last six years. I would not hesitate to recommend them. Being a purpose-built care home makes all the difference for dementia patients.

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Review from K L (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only recently moved to Timperley Care Home after a long hospital stay. I have been very impressed and reassured at how well Mum has adjusted to the move, this is down to the dedicated, well-trained staff who are warm and welcoming. The home is lovely. Mum has advanced Alzheimer's though has expressed
she is enjoying herself and is very happy.

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Review from V H (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We carefully considered Timperley Care Home prior to Mum moving in on 27.07.20. We provided extensive information about Mum, her history, her interests, her skills and her fears, prior to entry. We were assured her needs would be met. They weren't. Covid has, I feel, exposed huge gaps in the residential
care system that only are covered by family members when they visit and as family can't visit, residents remain unstimulated. I cannot fault the personal care.

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Review from L W (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After careful consideration and reading available information about the care home, my sisters and I entrusted our mum's care to Timperley Care Home.
She entered the home on 27th July 2020.
Communication was an issue from the get go - Mum arrived with memory boxes, activities, photos and a book about
herself (nothing was looked at with her). We had no care plan in place, no access to a social worker, difficulties visiting (COVID) and Mum deteriorated rapidly, sitting for long periods in a chair without stimulation.

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Review from Simone R (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very caring and professional, and lovely rooms and facilities. My dad has had major surgery and was recently moved there, and he is comfortable there and closer to his family. We are very happy that he has been moved there and highly recommended

Reply from Timperley Manager, Home Manager at Timperley Care Home

Your review is a wonderful complement to us here at Timperley Care Home and I will pass this down to the Staff who work here to ensure your dad is cared for with dignity and respect.


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Review from J B (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff so very helpful, especially in these difficult times.
My loved one has the very best of care, food and accommodation.
Always informative.
Excellent communication in particular with GP.
Unfortunately, hasn't been possible to enter since Dads admission, so had to judge some areas.

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Review from Robert M (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the period of time that my father was at Timperley Care Home, I was impressed with the individual care and attention given, not only to my father but my mother too. Old age is a shaved experience, and the care and attention applies to the family too. All were blended with a caring, personal
touch.

Reply from Timperley Manager, Home Manager at Timperley Care Home

It is such a pleasure to look after your Mother, she is such a lovely lady and she has warmed to all the staff that works here at Timperley Care Home.


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Review from C E (Daughter-in-law of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and respect shown to my mother-in-law since moving into Timperley Care Home have been amazing. During the last few months Covid-19 everyone has been very supportive not only to my mother-in-law but to our family too.
Whilst all the staff have been fantastic throughout this stressful time I
cannot thank the activity coordinators enough for everything they have done to make things easier for the family and mum.

Reply from Timperley Manager, Home Manager at Timperley Care Home

Thank you so much; it is our pleasure to look after your mother-in-law here at Timperley.


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Review from Catherine M (Wife of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were friendly, approachable and helpful. Expertly trained and professional. My husband's room was cheery and the ensuite wet room immaculate. I cannot find anything adverse in the 18 months they looked after him. Timperley Care Home is brilliant.

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Review from D E (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident at TCH since approx Dec 2018, and has been there throughout the COVID-19 crisis. The period has been extremely stressful for all concerned and I absolutely endorse and highlight the care my mum and our family have been provided by the staff. In particular, the Activity Co-ordinator
who has managed regular skype sessions and phone calls.

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Review from Paul D (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering the COVID-19 restrictions, we will be eternally grateful that my father was admitted to Timperley Care Home as an emergency case. Throughout his 10 day long stay, he was treated with the utmost care and dignity, which was extremely well received by his wife and close family. From the manger,
office and caring staff, nurses, orderlies and cleaners, each and everyone deserve great credit and enormous thanks from all my family for the professionalism and patience during Dad's brief stay!

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Review from G S (Husband of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has dementia; and having cared for her at home for several years, I know how difficult it is to care for someone particularly with regards to personal hygiene when that person resists all attempts to help and does not understand.
I am constantly reassured by the patience and professionalism
of the staff at Timperley Care Home; who are surely entitled to describe themselves as 'carers' in the true sense of the world. The nursing staff are always happy to discuss my wife's current situation and the care home management are always supportive.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Timperley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Timperley Care Home is calculated as follows: ( (284 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 338 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Timperley Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (5)

Tracy

Tracy Mitchell

Job Title: Home Manager

Joined: 2024

Tracy brings a wealth of knowledge and experience to Timperley Care Home.


Having qualified as a nurse in 1992 she initially went into a hospital setting, working as a theatre nurse, before deciding she wanted to care for people with a more person-centred approach.


She took up a role in a nursing home where she held the position of Deputy Manager and later became the Manager.


Tracy has over 20 years of experience managing residential and nursing homes. She loves seeing the joy on resident's faces as they start enjoying life again when they move into a care home, taking part in a wide range of meaningful and stimulating activities, socialising and making new friends.


Cheryl

Cheryl Peers

Job Title: Deputy Manager

Joined: 2024

Cheryl, the new Deputy Manager at Timperley, is a qualified nurse, specialising in Mental Health care. She has worked in both hospital and care settings and in her previous role where helped them achieve outstanding.


Cheryl is enjoying working at Timperley and has been made to feel welcome by the team. She is looking forward to helping the home to develop and improve. She is passionate about end-of-life care and is looking forward to embedding high standards into the home.


Cheryl is very family-orientated and loves spending her spare time with family and friends, enjoyed family time over a nice meal. She also enjoys the outdoors, going hiking and climbing.


Lianne

Lianne Behan

Job Title: Head of care

I joined Kingsley Health Care in January 2023. I have 18 years of background working in the healthcare sector in both residential and nursing homes. I am looking forward to filling my role as Head of care for the company as this role is something I have vast experience in


Carol

Carol Slate

Job Title: Head Housekeeper

Joined: 2017

I have worked in the hotel business for years. My previous job was at the Best Western Hotel as house keeping manager for 16 years. I felt I needed a new challenge, I applied for the position as domestic manager at Timperley care home. This role is a new challenge without changing completely what I did previously. I find this position very fulfilling.


Natalie

Natalie Benson

Job Title: Home Administrator

Joined: 2023

I have worked at Kingsley Care Home for the last 18 months as the Home administrator. I am currently working towards my NVQ L3 in Business administration. I have worked in the care sector for over 23yrs and have a wealth of knowledge working with older adults and dementia care.


I completed my RMA Registered managers award and NVQ L3 in health and social care and worked as a deputy manager of a residential home for over 12yrs. I then moved on to be a assessor in the community working for a health care company who provided care at home, working alongside Tameside Council. I built person centred care plans and risk assessment for service users living in their own home who required care and support with daily living. I was a moving and handling train the trainer, who supported and signed off the care assistants working out in the community.


I enjoy my job as I love caring and supporting people each and every day, whether that be the residents, staff or families I am always happy to help where I can.


In my spare time I enjoy family time with my 5 boys often going to Football every weekend with my boys as one of my sons plays for Stoke City Academy. When I have time I also enjoy swimming, Movie nights, family holidays and weekend trips away!