Winifred Dell Care Home

Essex Way, Great Warley, Brentwood CM13 3AX
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9.7 133 Reviews
  • Winifred Dell Care Home, Brentwood
Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. The communal gardens have been designed to provide sensory stimulation and a safe haven for quiet times. Raised planters enable residents to be involved in planting and garden projects.

Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

•Activities suite
•Hairdressing salon
•Nail salon
•Alternative therapy room
•Library
•Fully accessible sensory gardens
•Courtyard
•Visitors welcome at all times
•Parking

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Care Provided by Winifred Dell Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Hatton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Winifred Dell Care Home Reviews (133)

Total of 133, showing 1-20
9.7

Winifred Dell Care Home has a Review Score of 9.7 (9.737) out of 10, based on 50 reviews in the last 2 years. Over all time Winifred Dell Care Home has 133 reviews.

Overall Experience

  • 97
  • 34
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Date Published

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Review from Kim M (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who suffers with dementia, has been residing at Winifred Dell for almost three years. My ratings are 'true' to my experience of the care home. Mum is always encouraged to join in activities, outings, etc., which she happily does. Before choosing Winifred Dell, our family sourced other care homes,
but Winifred Dell came out 'on top'. We are so happy we chose you. Keep up the excellent work to management and staff at this particular home.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you Kim for your review, I will pass it onto the team.


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Review from Debra B (Daughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Winifred Dell Care Home for over 4 years now. I am very pleased with the care, consideration and kindness from all of her carers shown to mum on a daily basis. This home is extremely well run and efficient. It is also spotlessly clean. The food is cooked fresh daily with fresh
ingredients and is of a very high quality. There are always various singers visiting and trips out for residents, arts and crafts are also available too.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your excellent review, I will pass it onto the team


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Review from Kay L (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since August and I am so happy for her to be here as the staff are absolutely wonderful from reception to carers to laundry and cleaners.
It is spotlessly clean.
The activities and entertainment is brilliant for the residents.
I can't praise it enough.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from Johanna D (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A singer was organised for the care home by the lifestyle coordinator who my mum and I found really entertaining. The singer has worked at the care home previously and was able to sing songs that all the residents enjoyed and could sing along with. My mum and I felt it was great to hear and we were
so pleased to be part of it. Well done to the care coordinator and the staff.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for the review, I will pass it on to the team.


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Review from G B (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care Mum receives. She is always well-presented, happy and stimulated by the activities. The staff are caring and professional.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from M M (Friend of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall impression is that it is a very nice home. My friend seems very happy. It's a little hard to review when it's not a relative you are visiting when it might be more frequent visits.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass your review to the team.


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Review from K B (Son of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was very good except the food was absolutely disgraceful.

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Review from L B (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother transferred to Winifred Dell from hospital, she was confused, severely underweight and in need of intense care.
In the intervening time she has regained some of her facilities, gained weight and made friends.
The care from all the staff has been exemplary and we are extremely grateful
that we were able to place her so quickly.
The vibe when you walk into the care home is calm, friendly and inviting.
We couldn't have been happier.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your view, so glad your mum is doing well and settling in. I will pass your kind words onto the team.


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Review from J A (Sister-in-law of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No lingering smell on entry. Staff always pleasant and helpful. Residents are always clean and tidy. Activities are amazing from sewing to cooking, going out to various venues, tea dances, music for dementia, visiting singers, and various small animals for residents to handle and cuddle. There is always
something going on to stimulate the minds of residents.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words, I will pass it on to the team.


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Review from L A (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Winifred Dell for just over a year. She is very settled and used to the home's routine. They are observant regarding her health and bring to our attention any concerns. Sometimes her gluten-free diet is not adhered to - this may be when there are different staff but it is not helped
by my mum, not being able to remember herself. The ratio of carers in her section is the main concern that we have, but the actual care received is very good. Thank you.

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Review from J P (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful that Mum lives in such a lovely, friendly facility. She is so happy.

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Review from Sylvia H (Friend of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited on the occasion of my friend's 91st birthday celebrations. The care home had employed a singer, a man with the right charisma and selection of songs for the age. Most of the residents enjoyed the performance which was excellent.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, so glad the birthday celebrations went well, I will pass your review onto the team


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Review from C M (Sister of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my sister's birthday yesterday and I would like to compliment the staff and the entertainers involved in her afternoon of son and birthday cake etc. The singer was great very much in tune with those he was entertaining and it was lovely to see so many residents (and staff) singing along and in
some cases up on their feet dancing. I know a lot of work goes into organising these events and it is really appreciated.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review so glad you were all able to enjoy your sister's birthday, I will pass your kind words on to the team.


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Review from Evelyn C (Respite Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were, without exception kind and pleasant, helpful and caring. The meals and drinks were not always provided as often as I asked. Other than that I will not comment because the day my stay was completed coincided with a change of chef.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review i will pass it on to the team.


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Review from Laura M (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just had her first rest bite stay in a care home. We chose Winifred Dell through word-of-mouth recommendation.
We were not disappointed. My mum has thoroughly enjoyed her time there. The staff are friendly and caring. My mum has enjoyed the food and company of the other residents, who are
very friendly and welcoming.
The building is very clean (and I'm fussy). The hairdresser is lovely. All the residents look so well cared for in their appearance.
We are so impressed that my mum has started proceedings to stay permanently.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your kind words, so glad your mum was happy at Winifred Dell and will become permanent, I will pass your review on to the team


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Review from John C (Son of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here. She feels very safe and secure and likes all of the staff. Whenever I visit my mother is always well dressed and clean and her room and general environment are spotlessly clean. All very good indeed.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, it will let the team know.


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Review from J T (Daughter-in-law of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly and safe environment. Home and gardens including furniture well maintained. The lifestyle manager works very hard to bring in entertainment for residents and organise external trips. Great that GP visits home twice a week.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass your review onto the team.


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Review from Caroline F (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Winifred Dell for over a year now. The staff are so kind and caring and genuinely enjoy the residents (and a low turnover rate must reflect this). The activities are amazing; singing, dancing, visits to local places and when I visited last week they had some puppies meeting the
residents! As a family, we feel that my Mother is safe and happy here and thanks go to all the staff.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass on your lovely review to the team.


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Review from Julia W (Friend of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to visit a friend's mum a few times and I am always struck by the warm, welcoming atmosphere. The staff are so lovely and caring and I was pleased to meet the activities coordinator last week. She had some beautiful puppies visiting which the residents absolutely loved. A truly wonderful
place.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you so much for your lovely review and I will pass on your wonderful review to the team.


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Review from Jean P (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst with mum today, two dachshund puppies visited. It was great to see the residents smile. The staff ensured not only were the residents in the lounge visited but also included those residents who were in their individual rooms. The staff are amazing and truly care.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, everyone enjoyed the puppies. I will pass your review on to the team.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Winifred Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Winifred Dell Care Home is calculated as follows: ( (456 Excellents x 5) + (116 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 590 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winifred Dell Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Linda

Linda Hatton

Job Title: Home Manager

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.


Michelle

Michelle Seymour

Job Title: Care Manager

Michelle has worked in the care setting for 24 years; starting her career as a Care Assistant working with mental health for 12 years gaining qualifications in NVQ 2 and 3 also achieving her intermediate Team Leading qualification. She has also recently achieved her level 5 in Leadership and Management.


Doina-Simone

Doina-Simone Ifrosa

Job Title: Home Administrator

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.


In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.


At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.


She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management


Frequently Asked Questions about Winifred Dell Care Home

What types of Care is Winifred Dell Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Winifred Dell Care Home provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Winifred Dell Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Winifred Dell Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Winifred Dell Care Home to the centre of Brentwood?

1.3 mile(s) as the crow flies, distance by road may be significantly further.