Winifred Dell Care Home

Essex Way, Great Warley, Brentwood CM13 3AX
Submit a Review
9.7 133 Reviews
  • Winifred Dell Care Home, Brentwood
Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. The communal gardens have been designed to provide sensory stimulation and a safe haven for quiet times. Raised planters enable residents to be involved in planting and garden projects.

Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

•Activities suite
•Hairdressing salon
•Nail salon
•Alternative therapy room
•Library
•Fully accessible sensory gardens
•Courtyard
•Visitors welcome at all times
•Parking

Show Winifred Dell Care Home on the Map

Care Provided by Winifred Dell Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Hatton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Winifred Dell Care Home Reviews (133)

Total of 133, showing 21-40
9.7

Winifred Dell Care Home has a Review Score of 9.7 (9.737) out of 10, based on 50 reviews in the last 2 years. Over all time Winifred Dell Care Home has 133 reviews.

Overall Experience

  • 97
  • 34
  • 2
  • 0
  • 0

Date Published

133
7
22
50
83

Review from Steven D (Nephew of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be very helpful and friendly and put my aunt at ease very quickly. The management team of the manager and care manager were very helpful in the whole process and I would recommend the care home to anybody unsure of where to place a relative.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, we are so glad you had a good move-in experience. I will pass your review on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V P (Granddaughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most amazing place. I’ve never seen my gran so happy. The reassurance we get as a family is so great knowing that she’s so happy. They always take her out and she’s made great friends. Whenever I go to visit she’s laughing and smiling and the staff are wonderful.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, we are so happy that your loved one is happy and that she is so settled here. I will pass your lovely review on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Brother of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to home to visit my sister, didn't realise that she was going to a music afternoon. We were invited to go with her and enjoy the afternoon by the carer who I might add was excellent, getting the residents up to dance if they wanted and generally looking after everyone. Also the entertainment was
first-class.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Brother of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your young lady took a lot of trouble to show me around the whole building from the front door onwards, I was really impressed at the cleanliness of the whole place, each floor is well placed, each room very well laid out, very very nice decoration everywhere. Impressed by the gardens and the facilities
laid on for the residents, even parking is easy with plenty if room.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words I will pass it onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah R (Friend of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was here for the carol service.
Lovely evening and weather was very kind to us.
Mulled wine and mince pie was nice to finish off the evening.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter-in-law of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a few homes for mum before deciding on Winifred Dell. We definitely made the right choice. The home is very welcoming, bright, clean and friendly. The staff are amazing and the resident's Events Coordinator works so hard to make sure the residents a always involved in activities and outings.
The open-door policy is great meaning that relatives are welcome to visit at any time. Can't recommend Winifred Dell highly enough.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eleanor K (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently spent a lovely afternoon at Winifred Dell Care Home when the Mayor visited to turn on the Christmas lights. We assembled outside with all the residents wrapped up warmly to commence the Carol singing. Words to the Carols were in plentiful supply so that everyone could join in. After all
the favourites were 'belted out' we returned inside to the cosy reception area for some warming mulled wine and mince pies. Everyone looked to be enjoying themselves with lots of chat and laughter about. Well done to everyone for organising a very pleasant afternoon for the residents, family and friends of Winifred Dell.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave S (Son of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy Mum is in such a wonderful place. Excellent accommodation and caring and friendly staff.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie C (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Best care every by the staff.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Winifred Dell where my mother has been living for over 4 years. Her care has been excellent throughout despite the increase in her care needs due to dementia. I appreciate the respect and attention she receives and the many activities she can engage in.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Loraine L (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came and took my mum and aunt out to lunch with two of her friends. When we came back we attended the switching on of the lights by the mayor of Brentwood followed by carol singing. It was a lovely experience which everyone really enjoyed especially my mum who was following all the words and singing.
It ended with mulled wine and mince pies. A lovely touch. Thank you, staff always works so hard with the activities.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, so glad you enjoyed the switching on of the Christmas lights, it was a lovely event.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring staff are excellent, but we have had a couple of hiccups with the management side. My Mum loves living here and she says she doesn’t want for anything. Her health has improved no end since she’s been here and she’s very contented which is the main aim; she certainly wouldn’t want to go back
to living on her own.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I believe the hiccups that occurred on move-in, were quickly resolved at the time. If I can help you with anything else that you are concerned about please come and see me anytime.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally C (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for in this lovely home. The staff are friendly and caring and are aware of my mother's needs. The facilities are well maintained and user-friendly and everywhere is always clean.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N R (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way the staff at Winifred Dell look after my mother. She has been there for almost a year and seems to be very settled. She suffers from dementia and needs help with personal care and the staff are very caring with her. She really enjoys the regular entertainment and trips out.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in during August after us seeing the home a few weeks before.
The staff are excellent, friendly, caring and inquisitive as to what they can do for mum.
She has settled really well - and this is down to the lovely rooms, atmosphere and friendly, caring staff. Would highly recommend.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review; I am so glad that your mother is settling in well. I will past your review on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Niece of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Winifred Dell Care Home have been looking after our aunt and uncle since September 2022. We have recently been through a difficult time and the care and compassion shown by staff has been exceptional. Every member of staff from the ladies who look after their laundry to the management has always been
friendly and treated them both with respect, dignity and care. I cannot recommend Winifred Dell highly enough.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter-in-law of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in this home for two weeks respite and in that time her care has been exceptional in all aspects. Not only has she physically improved, but her well-being and mental health has improved beyond all expectations. Fantastic, thank you all.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you so much for your review, I hope Mum will visit us again. I will pass your kind words on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Grace S (Daughter-in-law of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff and very friendly residents where Mum enjoys her time.
Very clean in all areas, nice, large garden areas.
Lots of activities are available and, on many occasions, entertainment/taken out.
Plenty of food options, although Mum is a little fussy!

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it onto the team. When you are in the home next please come and chat with me and we can go through any ideas you have to improve our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive to the residents. Warm friendly and caring. They have lots of activities which the residents love! The food is of a very high standard as a family we are very happy that we chose Winifred Dell and mum is happy here.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words I will pass it on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support from the whole team has been excellent. They have satisfied any concerns we've had through the whole admittance and settling period for my parents. Not only this, they've dealt with many things we weren't even aware of, made both Mum and Dad feel at home and all with kindness, understanding
and a smile on their faces. We couldn't be happier.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review; I will pass it on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Winifred Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Winifred Dell Care Home is calculated as follows: ( (456 Excellents x 5) + (116 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 590 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winifred Dell Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Linda

Linda Hatton

Job Title: Home Manager

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.


Michelle

Michelle Seymour

Job Title: Care Manager

Michelle has worked in the care setting for 24 years; starting her career as a Care Assistant working with mental health for 12 years gaining qualifications in NVQ 2 and 3 also achieving her intermediate Team Leading qualification. She has also recently achieved her level 5 in Leadership and Management.


Doina-Simone

Doina-Simone Ifrosa

Job Title: Home Administrator

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.


In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.


At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.


She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management