Winifred Dell Care Home

Essex Way, Great Warley, Brentwood CM13 3AX
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9.7 133 Reviews
  • Winifred Dell Care Home, Brentwood
Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. The communal gardens have been designed to provide sensory stimulation and a safe haven for quiet times. Raised planters enable residents to be involved in planting and garden projects.

Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

•Activities suite
•Hairdressing salon
•Nail salon
•Alternative therapy room
•Library
•Fully accessible sensory gardens
•Courtyard
•Visitors welcome at all times
•Parking

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Care Provided by Winifred Dell Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Hatton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Winifred Dell Care Home Reviews (133)

Total of 133, showing 41-60
9.7

Winifred Dell Care Home has a Review Score of 9.7 (9.737) out of 10, based on 50 reviews in the last 2 years. Over all time Winifred Dell Care Home has 133 reviews.

Overall Experience

  • 97
  • 34
  • 2
  • 0
  • 0

Date Published

133
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22
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83

Review from Raymond A (Brother-in-law of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This explains my experience at Winifred Dell Care Home apart from the ratings I have given I must also mention the following day we visited they had a singer entertainer. The ladies who arrange these events do an excellent job. All the carers are very good. Showed excellent care, help and consideration,
brilliant. They deserve full credit and hopefully good pay.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team.


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Review from M E (Son-in-law of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The members of staff at Winifred Dell Care Home are caring, compassionate, and friendly, nothing is too much trouble at the care home which is part of a friendly care service as well as a strong focus on quality training. The management team is always there to listen to feedback from the residents'
families to accommodate the needs of their residents and staff. We have the confidence to report concerns about the care that carers and other professionals give.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and your kind words, I will pass the review onto the team.


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Review from Emily C (Daughter-in-law of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial contact, we had a great feeling. Mum and Dad are able to stay together and share their new home together, which is so reassuring to us. The range of activities is excellent, and my parents have enjoyed the summer activities and fairground. Everyone is so kind and caring, and we couldn't
be happier - thank you.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you so much for your review; I will pass it on to the team. We are so happy that your parents have settled in well.


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Review from S Z (Relative of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Love this care home, so much going on. Just watched an opera singer in the garden with the residents and staff.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team.


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Review from P L (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Winifred Dell is an excellent environment with a professional and caring team. So many of the team from the suite - care support, cleaners and kitchen team engage with Mum in a kind and interested way. The activities arranged by the lifestyle coordinator are thoughtful and keep Mum interested. While
the transition for Mum and her children/family has been challenging, Winifred Dell have helped soften those challenges.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, moving into a home can be difficult for the resident and the family. I am glad we helped with the transition. I will pass your review on to the team.


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Review from Raymond P (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Winifred Dell Care Home now for four months and we can see her health and happiness have dramatically improved. She is very well cared for, she enjoys the food and entertainment and always has company, which she enjoys. The staff are always friendly, approachable and kind. We highly
recommend this facility as a very professional and well-run care home.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review. We are so happy that your mother is doing so well. I will pass your kind words on to the team.


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Review from Christopher B (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has Alzheimer’s and has been a resident of Winifred Dell Care Home for nearly a year. Rehoming a cherished member of the family is always difficult with lots of emotion and guilt but I can say with all honesty that my Dad is truly in the best place for the care he needs.
I visit my Dad every
day and the impeccably high standards of care and attention to not only my Dad but to the other residents I see around him never changes, no matter how many times or whatever time I visit.
The familiarity, respect and affection that I see from the careers towards my Dad and vice versa is a testament to the relationship that has been built, and that has come from professionalism and trust.
Seeing the team daily I have become very fond of them and everything they do often going above and beyond especially supporting my Dad during the recent loss of my Mum.
I would recommend Winifred Dell without hesitation. It creates a family environment when your loved ones can no longer be with family.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your kind words and review, I will pass your review onto the team.


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Review from S R (Friend of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so lovely and attentive. The whole care home was unbelievably clean and tidy and the level of care shown to residents and visitors was wholesome and warm. Would highly recommend the care home to any elderly person in need as the staff and management made it look easy and made me feel
extremely welcome.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words, I will pass on to the team, I am so glad you feel welcomed at the home.


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Review from Jolyon L (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The decision to put my mother in 'care' was very hard. I researched many options before selecting Winifred Dell Care Home. After six months my impression is that the residents are well looked after, both physically and mentally with daily activities to engage them. The home is clean, well-run and the
staff are always happy to discuss any concerns. They call me promptly if there is an incident. I have two suggestions for improvement - the buzzer alert system is invasive and unsettling. My mother found it very distressing in her first weeks, perhaps a pager system would be more targeted and discreet. Second suggestion - Assign a dedicated carer for the initial induction.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for you review I will pass it onto the team, thank you for your suggestions we will take them on board.


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Review from L A (Great-Niece of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late great aunt was a resident at Winifred Dell Care Home for many many years, the staff were always polite and very helpful, it was a comfort to know she was being looked after by such loving and caring people, highly recommended.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

That you for your review, I will pass it onto the team, we miss her every day.


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Review from V S (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is on Windsor suite. She is well cared for and happy. The carers do a great job. The activities are brilliant, varied and entertaining. Really pleased with all that Winifred Dell Care Home offer.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from J S (Sister-in-law of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been at Winifred Dell for over five years. I visit her as regularly as I can - usually once a week. She seems very happy there, and I find the staff very friendly and helpful. I feel that the care centre does everything it can to look after her to a high standard.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words I will pass them onto the team


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Review from V F (Niece of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased we found this care home for our auntie and uncle.
The staff have gone above and beyond at every step and can't do enough to make sure they are settled. In their first week here, they visited the onsite hairdressers for a cut and shampoo and set for my auntie, something they couldn't
manage before. The food is excellent, and the choice is good and varies daily.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and the kind things that you have said. So glad they have settled in well. I will pass your feedback on to the team.


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Review from S C (Nephew of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came with my family to visit my uncle for Diwali celebrations. The staff are welcoming and helpful. For my uncle, it's a gift, and he is in a very good place. My family are very happy to see my uncle happy and well looked after.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review. So happy you and your family celebrated this day with your uncle. I will let the team know.


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Review from M C (Granddaughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Winifred Dell Care Home cares for its residents in a respectful and homely manner.
I believe that the experience was overall a great one, and I appreciate the great care given to my grandad.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review. I will pass your feedback on to the team.


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Review from Sumathy S (Niece of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my uncle as it is Diwali week. My daughter did a dance performance with her teacher. While it was very emotional, it felt so peaceful. I'm glad that the residents seem to have been somewhat stimulated by the music and dance performance. Looking forward to visiting again.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your feedback. So glad you enjoyed Diwali with your uncle.


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Review from J M (Son of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Diwali celebrations were well organised by one lady, and it was well presented.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your feedback, so glad your uncle is doing well.


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Review from Sam S (Nephew of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were caring and supportive.
My uncle is well looked after, and he looks content and happy.
Keep up the good work!

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your kind words and positive review, I will pass it on to the team.


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Review from Anne H (Niece of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been very good with Winifred Dell. Always helpful and always got time to talk about any problems I have with my aunt.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your positive review, I will pass it on to the team.


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Review from Marion R (Partner of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to have the opportunity to give me a review of Winifred Dell Care Home. I was immediately impressed with delivering my partner for respite when a carer came out to greet us and help with his case and bags. The care has continued to impress me now that he has become a resident. There is
a great emphasis on activities and always a feeling of warmth and kindness. I find the attitude towards residents and visitors outstanding!

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your positive feedback and kind words, I will pass them onto the team.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Winifred Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Winifred Dell Care Home is calculated as follows: ( (456 Excellents x 5) + (116 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 590 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winifred Dell Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Linda

Linda Hatton

Job Title: Home Manager

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.


Michelle

Michelle Seymour

Job Title: Care Manager

Michelle has worked in the care setting for 24 years; starting her career as a Care Assistant working with mental health for 12 years gaining qualifications in NVQ 2 and 3 also achieving her intermediate Team Leading qualification. She has also recently achieved her level 5 in Leadership and Management.


Doina-Simone

Doina-Simone Ifrosa

Job Title: Home Administrator

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.


In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.


At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.


She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management