Winifred Dell Care Home

Essex Way, Great Warley, Brentwood CM13 3AX
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9.7 133 Reviews
  • Winifred Dell Care Home, Brentwood
Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. The communal gardens have been designed to provide sensory stimulation and a safe haven for quiet times. Raised planters enable residents to be involved in planting and garden projects.

Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

•Activities suite
•Hairdressing salon
•Nail salon
•Alternative therapy room
•Library
•Fully accessible sensory gardens
•Courtyard
•Visitors welcome at all times
•Parking

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Care Provided by Winifred Dell Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Hatton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Winifred Dell Care Home Reviews (133)

Total of 133, showing 61-80
9.7

Winifred Dell Care Home has a Review Score of 9.7 (9.737) out of 10, based on 50 reviews in the last 2 years. Over all time Winifred Dell Care Home has 133 reviews.

Overall Experience

  • 97
  • 34
  • 2
  • 0
  • 0

Date Published

133
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22
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83

Review from W B (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has recently had to cope with multiple Covid cases amongst its residents. My mother, who has dementia, tested positive - fortunately, she was asymptomatic. Whilst she was in isolation, the home kept me well informed of her condition and enabled me to stay in contact via FaceTime. Because of
my own compromised immunity, I wanted to avoid going into the home whilst they had Covid cases. Once Mum was out of isolation they enabled me to see Mum by getting her ready for outings and bringing her to the door in her wheelchair. This was of great benefit to both Mum and me. I am very appreciative of the staff's efforts in finding time to do this whilst they were under the pressure of dealing with Covid cases amongst residents, some of whom have dementia and are not easy to isolate. Now that the home is Covid free and I am going in again, I am struck by the calm, kind and happy atmosphere there.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your kind words and review, I will pass it on to the team.


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Review from M B (Husband of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the love and tender care that is given to my wife in her battle with dementia. It is very difficult for her and her family, but the overall experience is made easier by the excellent staff who care for her.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from P W (Friend of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff at this home, always accommodating and nothing is too much trouble.
Very caring.
Good food and great kitchen staff.
A very clean home always looks nice when I go into the home.
Great reception staff as well.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for the lovely view, I will pass your feedback to the team.


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Review from Louise D (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very welcoming and friendly and I am extremely satisfied with how well they all look after and care for my mum. Staff will always inform us of what mum needs and I feel happy that she is safe and secure there.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you, Louise, for your review, I will pass it onto the team.


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Review from Jackie S (Friend of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always get a nice welcome. The staff are friendly, polite and helpful. Everywhere looks clean and tidy. Residents appear happy and well cared for.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Winifred Dell Care Home

Thank you for your kind review! Always very much appreciated for the team to know they are doing a great job caring for your friend and all of the people living in the home.


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Review from John K (Son of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say my mother has been so well looked after for over two years. I am completely satisfied that Winifred Dell has done a fantastic job and would also like to praise the wonderful staff and would like to thank them.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you, John, for the kind words and review, I will pass it on to the team.


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Review from A T (Daughter-in-law of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law came in initially for respite, but we believed even then she would become a permanent resident. The staff are very welcoming and approachable. They obviously know every resident well and show great care and compassion. They are polite and informative. My only criticism is the use of acronyms
by some of the senior staff, we are not all medically trained so do not understand them.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and your input, we endeavour to improve our service where we can and I will update the senior team.


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Review from Tracey M (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all extremely happy with the care that Mum receives at Winifred Dell, the staff are truly amazing, very kind, caring and respectful, nothing is too much trouble for them.
There are various activities for the residents to take part in if they wish to, the food is of a high standard the home is
immaculately clean and the residents' rooms are faultless.
The care team communicate any concerns such as any falls/medication/wellbeing and call me every month when they update Mum's care plan.
My mum feels happy, safe and well cared for as she was struggling to look after herself and would often forget to take her medication and would not always eat regularly.
Thank you to all the team for their kindness we are so grateful for the support you give our mum.
We would definitely recommend Winifred Dell for anybody looking for a care home if your relative is unable to receive care in their own home safely any longer it's the perfect choice.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you Tracey for your lovely review, it means so much to us, I will pass your kind words on to the team, I know they will be so happy and grateful to receive your review.


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Review from Sandra L (Stepdaughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and polite, they always seem to know about my step mum and are keen to let me know if there are any problems, like if there's something that we need to replace. My step mum is always pleased to see them.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your lovely words and review I will ensure this is passed on to the team.


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Review from Wendy O (Friend of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Winifred Dell for approximately five years. The staff are always friendly and helpful. They keep me fully informed of my friend's ongoing health issues with regular phone calls. During Covid, they could not have done more to help a difficult situation. My friend is content and
well cared for. A huge thank you to all for their input.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you Wendy for your lovely words, the team will be so pleased.


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Review from A W (Son of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had my mother reside at Winifred Dell since June 2018, the general standards, care, support and staff have always been very good. Sadly we now know that end of life care for our late mother, who passed on 07/01/2022, was of an exceptional level with anytime access if required in a difficult Covid
period. Most comforting!

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from Alan W (Husband of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class in all respects. My wife was very happy whilst staying in their care.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, so glad your wife was happy whilst staying at Winifred Dell. I will pass your review on to the team.


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Review from Helen M (Partner of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner, who has dementia, has been a resident since June 2021. Since then, my experience with Winifred Dell has been excellent in all areas of his care. I find it so reassuring that when I visit him, he talks about how well he is looked after by all the staff and how much he enjoys the food! I couldn't
wish for a better place for him and the dedication of all the staff. Thank you, Winifred Dell.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review. I am so glad you and your husband are happy. I will pass your review on to the team; Merry Christmas.


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Review from K F (Regular Volunteer) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this care home every week to take Holy Communion to a resident. I find the staff very helpful and friendly, always willing to show me what to do. They take great care dealing with Covid-19 and their protection of visitors is excellent. Highly recommend this care home.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and the service you provide from the church, it is very comforting to the residents you visit. I will pass your kind words on to the team.


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Review from Ray K (Friend of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Winifred Dell continue to provide an excellent service and all staff display a commitment and an ambition for the enhancement of the wellbeing of those in their care. All residents are treated as family members and staff are always alert to their needs.
I have noticed a significant improvement
in the health and mental attitude of my resident friend since taking up residence in Winifred Dell thanks to the care and attention provided by staff.
I have found the staff extremely helpful when contacted.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your lovely words I will pass them on to the team.


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Review from G R (Son of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well done and a big thank you to all the team at Winifred Dell Care Home. They all work extremely hard under difficult circumstances. They all show compassion in their work and they all deserve a medal. I would recommend this care home to any family who may need to place a loved one into care.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you so much for your lovely review I will pass it on to the team


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Review from Robert D (Son of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Dad has received has been great. The friendliness of the staff has made his stay relaxing for him and myself. Also as a wheelchair user myself, the help I have received when visiting Dad has made the visits easier and comfortable.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, so glad you are happy with your Dads care and that you also feel your visits have been successful. I will pass your comments on to the team.


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Review from K H (Son of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Large print books would be nice, I've only seen the room once but Mum likes it. Staff friendly and helpful.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.


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Review from W H (Daughter-in-law of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law took a while to settle as she was used to doing things on her own. She loves staff and food, no complaints there. She loves reading, not a lot of large print books available being elderly thought this was high on list.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your comments, we will look into getting more large print literature in the near future.


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Review from J S (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home often lacking staff, activities and lack of visiting still a problem. Mum came to the home in March 2020 and I've still not been allowed in her room. Carers do their best but there's not enough of them. As all visitors have to provide a negative covid-19 test, they need to allow more visitors into
the home to improve mental health of all people in the home. Head Office has been exceptionally slow in making changes to allow more freedom and visitors in the home.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Winifred Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Winifred Dell Care Home is calculated as follows: ( (456 Excellents x 5) + (116 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 590 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winifred Dell Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Linda

Linda Hatton

Job Title: Home Manager

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.


Michelle

Michelle Seymour

Job Title: Care Manager

Michelle has worked in the care setting for 24 years; starting her career as a Care Assistant working with mental health for 12 years gaining qualifications in NVQ 2 and 3 also achieving her intermediate Team Leading qualification. She has also recently achieved her level 5 in Leadership and Management.


Doina-Simone

Doina-Simone Ifrosa

Job Title: Home Administrator

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.


In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.


At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.


She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management