Winifred Dell Care Home

Essex Way, Great Warley, Brentwood CM13 3AX
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9.7 133 Reviews
  • Winifred Dell Care Home, Brentwood
Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. The communal gardens have been designed to provide sensory stimulation and a safe haven for quiet times. Raised planters enable residents to be involved in planting and garden projects.

Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

•Activities suite
•Hairdressing salon
•Nail salon
•Alternative therapy room
•Library
•Fully accessible sensory gardens
•Courtyard
•Visitors welcome at all times
•Parking

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Care Provided by Winifred Dell Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Hatton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Winifred Dell Care Home Reviews (133)

Total of 133, showing 81-100
9.7

Winifred Dell Care Home has a Review Score of 9.7 (9.737) out of 10, based on 50 reviews in the last 2 years. Over all time Winifred Dell Care Home has 133 reviews.

Overall Experience

  • 97
  • 34
  • 2
  • 0
  • 0

Date Published

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83

Review from S B (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Winifred Dell have been wonderful and have made everything as positive as possible. They have really helped throughout my father's stay.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, so glad your visits have been positive and we have been able to assist you when you visit. I will pass on your review to the team.


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Review from Margaret J (Sister of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always had very friendly staff and have treated me and my family very well when we have come to see my sister.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you so much for your review, we would love to see you again.


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Review from Tracey P (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Winifred Dell for over 3 years and I am extremely happy with the care she has received. Mum was very poorly at the beginning of the year and the Home's care and devotion continue to reassure me that she is in the best place and is being looked after by a devoted team of
wonderful people.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, Tracey. I will pass it on to the staff.


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Review from Pauline S (Daughter of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had a recent stay at Winifred Dell for respite and it was most certainly the best decision. Having stayed before, the team knew mum and warmly welcomed her back. They worked incredibly hard to restore her confidence in her mobility and provided the reassurance that she needed. I cannot thank everyone
enough. Clearly, the visiting restrictions have added another dimension to life in a care facility, but I can honestly say that nothing was ever a chore and the protection of the residents, staff and visitors was paramount at all times.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review Pauline, so glad mum had a good experience at Winifred Dell and that she is feeling better.


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Review from Sally B (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Winifred Dell staff are always friendly, accommodating and helpful. I have now moved to West Sussex and they appreciate that visits are even more important and are prepared and willing to be flexible if need be, I am very grateful.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team.


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Review from Ann Y (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very lucky to have Mum living at Winifred Dell. Our family know she is well cared for both for physical needs and wellbeing. We had a good experience visiting Mum a few weeks ago and we sat in the garden under the tree. On each occasion of visiting the staff are always attentive, professional
and caring and genuinely lovely people. We are very grateful.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words. We are so glad your visit went well and I pass your comments onto the team.


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Review from Patricia B (Wife of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here since March 2021 and I feel really happy with my choice of care home. He has been very well looked after and the staff have been very caring and helpful. All the staff have been so kind to my husband and me.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from Susan W (Daughter-in-law of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff at Winifred Dell Care Home have provided excellent care, kindness and calm to our beloved relative at a time of turmoil and anxiety. We are so pleased that we have chosen this care home as their commitment is a great source of comfort and help to all the family at a difficult
time.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from Claire W (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, lots for residents to do. Plenty of meals/snacks. Excellent care and treatment of residents from the very friendly staff. I'm very happy with everything being done to care for Mum. Thank you.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your kind words and great feedback I will pass it on to the team.


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Review from Elizabeth M (Daughter of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and support by carers and activities staff. My mum is very hard to please at times but they try their very best. A recent ambulance trip to the hospital was very traumatic but mum had brilliant support from a senior carer and a night carer who in turn stayed with her throughout. I am
so very grateful as I was away at the time.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review and kind words, I will pass it on to the team.


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Review from Norman D (Friend of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities for visitors during the current pandemic are frankly appalling. An old garden shed approximately 6ft x 4ft has been placed outside a window of the home and is provided with light and minimal heat from a tiny heater situated high on one wall (everyone knows heat rises). Two folding chairs
are provided but only one is within voice range of a cheap microphone situated on a shelf below a single sheet of clear plastic that serves as a window. The door to the shed is immediately next to the chair and has very large gaps between it and the frame, causing cold draughts that the aforementioned heater cannot hope to contend with. On my last visit, the 'intercom' worked very spasmodically meaning conversation with the resident was totally hit and miss. I expected more from Exelcare than such a Mickey Mouse set-up. There is little need to confine visits to 30 minutes, as on a cold and windy day most visitors wouldn't want to occupy the shed (pod?) for any longer.

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Review from E A (Husband of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It gets very hot in summer on the first floor where my wife is and the building should be fitted with air conditioning. I have had some mediocre meals there and in particular, the boxing day meal had an assortment of cold meats which were very hard and impossible to eat and supposed to be served with
pickle, which was missing. I have twice taken in new clothes for my wife and by the following day, they have disappeared. Also, the remote control for the television that I took into my wifes bedroom disappeared and so I removed the television as it was impossible to work it.

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Review from I M (Sister-in-law of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are very good. The only quib I have is my sister-in-law is on a dementia ward upstairs and they haven't got enough staff to take them out into the garden.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it on to the team.


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Review from B F (Friend of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am pleased with the support and care given.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it to the team.


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Review from G H (Son of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always found the staff caring and attentive. During the pandemic, I have always been able to take to a member of staff who gave me an update on my mother's general well-being.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it onto the team.


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Review from Lesley F (Power of Attorney of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care staff and comfortable accommodation.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review; I will pass it on to the team.


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Review from Rita D (Wife of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well run caring home. My husband is very happy here. A larger room would have been better as he is a tall man. The entertainment is excellent. The staff are very professional and caring to all the residents. I would have no hesitation in recommending the Winifred Dell Care Home.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from S C (Daughter-in-law of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Especially during this uncertain time of the Coronavirus, we have nothing but praise for Winifred Dell in the way they are managing the home and residents with much care and compassion. Our thanks go to all the staff.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review. I will pass it onto the team.


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Review from S P (Daughter of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

At this time during 'lockdown' to give a review of the home would not be a true reflection of the care they could provide.
The home has made efforts to keep families in touch by purchasing tablets for some visible contact. Due to restrictions, there are few organised daily activities, but the staff
on the unit do their best to keep everyone cheerful, and when someone is struggling with not seeing family, they try to lift their spirits by spending extra time with them. If the staff on the unit have concerns, then they do telephone to discuss matters, which is reassuring.
The staff did far on the VE Day celebration, which everyone enjoyed. However, the food is not always as appetising as it could be, either due to a change in supplier or kitchen staff not being available.
The staff really try hard to keep everyone fit, healthy and well cared for.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for taking the time to fill in the review and I will pass on your comments to the team.


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Review from A B (Husband of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could be more wardrobe room otherwise excellent.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your continued support and your review.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Winifred Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Winifred Dell Care Home is calculated as follows: ( (456 Excellents x 5) + (116 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 590 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winifred Dell Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (3)

Linda

Linda Hatton

Job Title: Home Manager

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.


Michelle

Michelle Seymour

Job Title: Care Manager

Michelle has worked in the care setting for 24 years; starting her career as a Care Assistant working with mental health for 12 years gaining qualifications in NVQ 2 and 3 also achieving her intermediate Team Leading qualification. She has also recently achieved her level 5 in Leadership and Management.


Doina-Simone

Doina-Simone Ifrosa

Job Title: Home Administrator

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.


In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.


At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.


She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management