Winifred Dell Care Home

Essex Way, Great Warley, Brentwood CM13 3AX
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9.7 133 Reviews
  • Winifred Dell Care Home, Brentwood
Winifred Dell Care Centre is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. The communal gardens have been designed to provide sensory stimulation and a safe haven for quiet times. Raised planters enable residents to be involved in planting and garden projects.

Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

•Activities suite
•Hairdressing salon
•Nail salon
•Alternative therapy room
•Library
•Fully accessible sensory gardens
•Courtyard
•Visitors welcome at all times
•Parking

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Care Provided by Winifred Dell Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Hatton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Winifred Dell Care Home Reviews (133)

Total of 133, showing 101-120
9.7

Winifred Dell Care Home has a Review Score of 9.7 (9.737) out of 10, based on 50 reviews in the last 2 years. Over all time Winifred Dell Care Home has 133 reviews.

Overall Experience

  • 97
  • 34
  • 2
  • 0
  • 0

Date Published

133
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Review from Bill W (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and attentive.
The facilities are excellent.
There is a very positive and upbeat atmosphere around the home.
All in all, a very well-run and fine example of how things should be done.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for the review I will pass it onto the team.


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Review from R A (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy and well cared for. I am pleased that attempts are made to include and stimulate my mother although she chooses not to participate. Staff are very friendly towards residents and visitors. I live abroad and I am very pleased that my mother is a resident at Winifred Dell Care Home.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.


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Review from J T (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so pleasant and my husband is happy.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass it onto the team.


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Review from C I (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over two years.
I have been extremely pleased with her care and attention.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.


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Review from Kay C (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with care, staff and food. My mum and the other residents seem happy. We have had issues, but they have always been dealt with.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review - I will pass it on to the team.


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Review from K H (Wife of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with how my husband has settled down. He has only been in Winifred Dell for a matter of weeks and is happily taking part in life at the home. He looks happier and more content than he has for several months. He has Alzheimers (early-onset). So far, so good. I am hoping that he is able
to stay. I would like to say thank you to all the staff.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for the review - I will pass it on to the team.


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Review from Deborah B (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful. Mum is always well dressed and looks clean. Mum's room is always clean and tidy. The only thing I don't feel I am kept up to date with is Mum's medical needs or requirements eg seeing the doctor when there is an issue.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review - I will pass it onto the team.


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Review from John B (Son-in-law of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your view, I will pass it on to the team.


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Review from D B (Grandson of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and always very helpful and caring.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.


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Review from Sharon C (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very safe, happy environment caring for very vulnerable adults. Staff show professionalism and care for the residents and myself and my family are truly grateful for that. No one wants their loved one to go into a care home but this one makes the wrench easier to manage. Highly recommended.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from E W (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On each occasion when I have visited, randomly, at different times, I have found the staff to be caring and considerate to me and my mother. The facilities are clean, tidy and the decor very pleasing. Activities are optional but offered. An individual resident's birthday is always recognized by staff.
Garden access in the summer season is available. Staff find and caring.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review. I will pass it on to the team.


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Review from L C (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been here a few weeks so far, but from my experience the staff and service is excellent. Our opinion and ideas are listened to and likewise, feedback and information is great.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review I will pass this on to the team.


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Review from D K (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 5 years. She has improved health wise regularly and is in the best of physical health due to the care and attention she has received. She enjoys her meals and is encouraged to maintain her fluid levels. Over the years she has suffered a variety of falls but has always
been taken great care of and nursed back to health. Suffering from Dementia and other mental health issues doesn't make her an easy patient but she is still well-loved.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your feedback, I will pass it on to the team.


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Review from B S (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Winifred Dell for 5 years. I have been very happy with the care she has received. Every member of staff is extremely kind and helpful and gives my mum a lot of love.

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Review from J O (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the care home for respite following a fall, we were all a bit apprehensive at first but were made to feel very welcome when we first arrived. Apart from two incidents which were resolved, the care and the staff were excellent. If mum had to go into a care home again, we would be happy
for her to go back to Winifred Dell.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it on to the team.


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Review from D M (Granddaughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is really friendly and helpful.
Very clean.
Made very welcome.
The receptionist is really chatty and welcoming.
Staff are really lovely.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for you review, I will pass it onto the team.


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Review from J D (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well run care home that provides care and attention to the residents. The residents all seem happy and are always clean and tidy. Obviously, it's not home from home but very nearly.

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Review from Gladys B (Resident) assisted by family/friend published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind.
Food needs more variety.
Bath rota required.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your review, I will pass it onto the team.


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Review from Chris B (Son of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experience of care homes for three other close relatives in different parts of the country.
Winifred Dell is by far the best of the lot. I always notice the “smell” when I visit a care home and how clean the toilets are for visitors and residents. At Winifred Dell, there is no smell and the
place is spotless. My mother receives the best of care being well fed and the staff are amazing and caring. My sisters both comment on how excellent the care is. I would not want my mother to be anywhere else. They also put on a lot of activities for the residents that provide fond memories.

Reply from Linda Hatton, Manager at Winifred Dell Care Home

Thank you for your view and kind words. I will pass it on to the team.


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Review from K W (Son of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after 24 hours a day, a great relief for me. The staff and home are great, cleaned, laundry every day. Thank you

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Winifred Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Winifred Dell Care Home is calculated as follows: ( (456 Excellents x 5) + (116 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 590 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winifred Dell Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (3)

Linda

Linda Hatton

Job Title: Home Manager

Linda has worked in the care sector for 12 years; she started her career as a Care Assistant going on to become a Senior Care Assistant. Most recently she worked as a Care Manager at one of our sister homes. Linda has qualifications in BSC Psychology, Level 2 & 3 in Social Care and Level 5 Leadership and Management.


Michelle

Michelle Seymour

Job Title: Care Manager

Michelle has worked in the care setting for 24 years; starting her career as a Care Assistant working with mental health for 12 years gaining qualifications in NVQ 2 and 3 also achieving her intermediate Team Leading qualification. She has also recently achieved her level 5 in Leadership and Management.


Doina-Simone

Doina-Simone Ifrosa

Job Title: Home Administrator

Doina has been working in the care sector for 10 years, starting in 2012 as a Care Assistant and being promoted to Senior Carer, Team Leader and Manager by 2017.


In the last 5 years, Doina worked as a Registered CQC Manager for residential care homes and domiciliary homecare.


At present, Doina is working as a Care Home Administrator and using her years of experience within the healthcare sector to bring quality to resident’s life, as well as supporting management and care teams.


She currently holds a Level 5 Diploma in Leadership and Management, Health and Social Care and BA Hons Business Management