Park View

Feetham Avenue, Forest Hall, Newcastle upon Tyne NE12 9QN
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8.6 46 Reviews
  • Park View, Newcastle upon Tyne
Park View is a purpose-built residential care home located in the heart of the local Forest Hall/Killingworth community. It is warm and welcoming with well maintained level access gardens for everyone to enjoy.

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Care Provided by Park View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Parry (Registered Manager)
  • Admission Criteria
    • Referrals from local authority, NHS, community and self funders accepted.
    • Ages 40+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Park View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,107
    • Self-Funded Residential Dementia Care from £1,151
    • RESPITE Self-Funded Residential Care from £1,107
    • RESPITE Self-Funded Residential Dementia Care from £1,151

  • Accommodation
    The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


    Facilities
    The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
  • (these prices are only a guideline, please contact Park View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.


    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.


    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.


  • Parking

  • There is ample free on-site parking.


Park View Reviews (46)

Total of 46, showing 1-20
8.6

Park View has a Review Score of 8.6 (8.627) out of 10, based on 8 reviews in the last 2 years. Over all time Park View has 46 reviews.

Overall Experience

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Date Published

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Review from G G (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff, maybe a bit better communication when passing on information from family. Rooms could do with a bit more frequent cleaning, as a family member on visiting our mam have noticed very little crockery and utensils for visitors to make a drink but overall, mam is very happy and content
and the staff treat her with love and respect.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your feedback and we are so happy your mum is settled and well cared for at Park View. Thank you for the lovely comments about the staff team and we will ensure this is shared. We are always working to improve communication and take your feedback onboard and we are always replenishing crockery and cutlery but will ensure that stock levels are checked more frequently to prevent this from happening again.


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Review from I H (Son of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Park View provide great care and support for my mother.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your kind review, we are pleased that the team at Park View provide great care and support for your mother.


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Review from D R (Son of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before she passed, my Mother received excellent service.
I would like to thank all of the staff for all of their love and caring attention she received.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your kind review, we are pleased to hear your Mother received excellent care and the team provided love and caring attention. We're sorry for the loss of your Mother, our sincerest condolences.


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Review from S B (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy that my mum is at Park View and feel confident that she is as safe, well cared for and as happy as she can be. The daytime staff are wonderful - they're caring and kind and not only with the residents but also with families and friends. I wouldn't hesitate to recommend PV.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your review. We are pleased that you are happy that your mum resides at Park View and that you feel confident that she is safe and well cared for. We are happy to hear that the staff are caring and kind to residents, families and friends.


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Review from Tom R (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The focus of all of the staff is the residents. The care and attention given to my mum is excellent and gives me a reassurance that she's being well looked after. She has told me that she feels secure and her needs are being well catered for. She receives constant reassurance and encouragement as she
is frail and nervous. The staff do go the extra mile to ensure she feels safe at all times. Food quality is excellent too.
The atmosphere in the home is always warm and welcoming.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you very much for your kind review, we're very pleased that your mum is happy at Park View Care Home and that she feels safe within the home. We are pleased that the food is excellent and that the atmosphere is warm and welcoming.


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Review from Paige T (Granddaughter of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each visit we are made welcome and we are always asked if we would like a cup of tea which is also nice. The care, effort, time, and love each carer shows to each resident is absolutely lovely to see each time we visit. Grandma also has lush little bonds with the carers which is also heartwarming. We
couldn't thank the staff and carers enough who go above and beyond for not only our grandma but every other resident too. Thank you for having huge hearts and loving our grandma the way you all do, it never goes unnoticed. Grandma is so happy and always clean and dressed beautifully, and always smiling which makes us happy. To each of the carers and staff at Park View "thank you so very much for everything."

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you very much for your kind review, we're very pleased that your grandma is happy at Park View and that staff make you feel welcome when visiting the home.


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Review from T T (Cousin of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home is well run and the staff are very helpful. My cousin is happy there and appears well looked after.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you very much for your review, we're very pleased that your cousin is happy at Park View and that staff have been helpful whilst you have been visiting.


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Review from Ami S (Granddaughter of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'd not been able to visit for a long time after moving away. I visited and was so happy with all aspects of the home. It was really clean with a very inviting welcome. Gran was so happy and enjoys all of the activities, especially the singing and dancing.
One member of staff, in particular, was brilliant
- a credit to the staff (who are all lovely).

Reply from Keith Milton, CEO at Park View

Thank you for your feedback, we are so pleased you enjoyed your visit to Park View Care Home and that you are happy with the support and care that the management and team in the home provide to your gran.


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Review from A S (Granddaughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been in Park View care home for about five years now. In that time I have seen the staff and carers go above and beyond every day to make sure she is comfortable.
The home is very clean and so much effort is put in to make the place look and feel homey. The staff go to great lengths
to decorate at holiday times, everything they do is for the benefit of the residents. Over time my Grandma's needs have changed and so the staff have done everything possible to make sure she is comfortable at every stage.


I can say that Park View care home is one of the best care homes in the North East, not just because they run it so well, but because each member of staff genuinely cares for every resident. They do more than their jobs worth every day and I am so thankful for every member of the team .


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Review from I W (Relative of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been connected with the home for a short time. Our relative has been made to feel safe and cared for. Staff are friendly, the home is nice and clean, rooms are a good size.
Staff have been very helpful and supportive at what is a difficult time.
Not been able to comment on food facilities or
value for money as we have not enough knowledge of this but if the general appearance of the home and first impression is anything to go by, I'm sure they are good too.

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Review from Sharon G (Daughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is having emergency respite care after her extensive operation. We were worried about mum’s transition from home to hospital then onto respite. But this worry is not an issue any more as Park View has been outstanding in all areas of my mum’s daily needs. The staff on all levels are unbelievable
they offer such empathy and show mum so much respect. The rooms are welcoming, clean, spacious and offer the privacy mum needs at times. The staff are so friendly and attentive they go well above their daily duties. I feel activities provided on a daily basis is wonderful offering that social engagement which has made mums low moods at times enlightened. It feels a safe haven offering that reassurance to us all that mum's daily needs are being met. They take care of medication, phoning GP, Laundry service, spacious environment outdoor access. The meals are home-cooked to a very high standard offering a range of good choice to which my mum has put on weight!
Outstanding Care Home.

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Review from Ann P (Daughter of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying at Park View for the past month. She's been hugely independent for a young girl in her 90's until quite recently!
Park View was recommended to us by a regular visitor to care homes in the area and after our own visits, we were delighted with not just the facilities but the care
shown to residents and visitors alike.
My mum's life has changed but now she is in a friendly safe and caring environment and is laughing again. She has settled in far better than I could ever have expected and this can only be down to the terrific care shown by the manager and her team.

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Review from Ernest T (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Park View very professional and caring towards my mother.
They have encouraged, looked after and entertained her and I have seen a huge change in her behaviour, she seemed to be walking better, smiling more and generally seems to be very happy.
The staff are always friendly and always
willing to help, which is a comfort when you are the family of a resident.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your lovely review. We really appreciate all feedback.


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Review from Pauline T (Daughter-in-law of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with staff, facilities, friendliness and caring provided by the staff at all levels.
Very friendly place. Easy to talk to all staff regardless of position. Impressed with entertainment afforded to the residents.
As a family we are so pleased we chose this care home.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your lovely review. We really appreciate all feedback.


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Review from Helen G (Niece of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On a recent visit to Park View when picking up my aunty for a hospital appointment, I was touched to find a few staff and many of the residents gathered around in the 1st-floor lounge room.
Everyone was involved and giving words of encouragement to one of the carers who was bravely having all her beautiful
hair cut off to help raise money for a 'Train Simulator' which will benefit many Park View residents.
A truly selfless act from one of the many caring and dedicated staff at Park View.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your lovely review, we really appreciate all feedback given.


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Review from Phil W (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Park View care home with Alzheimer's and vascular dementia. She was unsettled at first, however, the staff went over and above in their efforts to care for her and make her remaining time a happy - safe and caring encounter.
All staff really friendly and professional in their
attitude - At all times.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your review, we really appreciate all feedback.


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Review from David G (Son-in-law of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ma was a Park View resident for six years. We could not have found a better place for her. She was treated with respect, her dignity was maintained and she was loved. As a family, we received great support from all the staff who became our friends. We have trust in them and, if and when another family
requires care, then Park View will be our first choice.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your great review, we really appreciate all of your feedback.


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Review from Tim B (Great-Nephew of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just returned from the funeral of our dear aunt who had been a resident of Park View for the past 12 months. Before arriving, she had been through a turbulent time health wise and needed the stability and care levels that Park View offered. She had always been resistant to moving into a care
home but the minute she arrived she was instantly settled and it was clear she would be right at home. The staff of Park View have displayed exceptional levels of care and love for my great aunt and right up to the end when her health deteriorated within a week, they were happy to accept her back for palliative care to ensure her last days were comfortable in familiar surroundings. She didn't make it back unfortunately but even after her passing, Park View today have been hospitable and compassionate by allowing her funeral cortege to leave from the home and hosting a wonderful wake in her honour that she would have been proud of. Cannot recommend this place enough. Truly outstanding.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your wonderful review, we really do appreciate all feedback.


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Review from Rose W (Relative of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run, we enjoy visiting nanna when we attend the playgroup on a Wednesday and we enjoy meeting the other residents. The staff are all lovely and the home is clean. The room nanna is in is nice plenty of space for what she needs and for when we visit with the kids (her great-grandchildren)

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your review, we really appreciate your feedback.


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Review from Peter R (Brother of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The health of my sister has greatly improved since joining Park View. Good reports from hospitals and doctors re her health checks.
The food is very good. She is encouraged to join in any activities. The staff are kind and look after her. Always something going on to keep them busy.
On the whole,
well looked after.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your review, we really appreciate your feedback.


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Current Review Score: 8.6 (8.627)

Overview of Review Score

The Review Score of 8.6 (8.627) out of 10 for Park View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.389 for Park View is calculated as follows: ( (54 Excellents x 5) + (25 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.389

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.238 Points relating to the number of positive Reviews for Park View is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 7 Positive Reviews ÷ 13 = 0.538

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

15 Bed Vacancies

posted 25 Feb 2025

We have bed availability across all areas of our care home, residential, dementia and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.


Awards / Recognitions (2)

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Meet the Team (2)

Lisa

Lisa Parry

Job Title: Registered Manager

Joined: 2011

Lisa started work in social care at the age of 16 and has worked in several different areas over the years. Well over 20 years later this is still her passion. Lisa joined St Martins Care in 2011 and is another example of the potential to progress a successful career within the Company. Lisa has served St Martins Care in several roles, progressing to registered manager in 2019. On her time with St Martins Care, Lisa rightly says "I am very proud of progressing to home manager. Care has always been what I wanted for my career as I rule with my heart and placing a smile on someone's face and knowing they are safe and content is so rewarding." Lisa has big plans for developing Park View care home even further, explaining, "At Park View the residents are always at the forefront of what we do. We are a home from home and have made great changes to achieve this such as our bar, train simulator and shop. Our aim is to bring as much fulfilment and independence to those we have the pleasure to care for and support. I am looking forward to what the future can bring."


Amy

Amy Dowell

Job Title: Deputy Manager

Joined: 2016

Amy began working in care in 2015. From the beginning with no care experience, she spent a year out in the community and realised that caring for those in need had quickly become a passion and something that she wanted to do as a career. Amy decided to move into a residential setting and joined St Martins Care at its Park View care home and she has not looked back since. Amy’s first role was as a care assistant. Staring with no qualifications, she was supported by St Martins Care and soon obtained her NVQ Level 2. Straight away, Amy began studying for her NVQ Level 3, which has enabled her to progress in her career quickly. Amy says: “I always knew that I wanted to achieve more. I’m so pleased that my skills and ambitions were recognised and that I was able to progress, firstly as an acting senior before being promoted to senior care assistant. Being able to make a difference in the lives of those who require 24-hour support and even re-enabling those to return home is one of the most rewarding parts of what we do”. Amy is now the deputy manager of Park View and she is grateful to have been given this opportunity. Amy adds: “The whole team at Park View is fantastic and we are one big family, with the residents being at the heart of it. I am proud to be part of St Martins Care and look forward to what the future brings for us at Park View”.


Frequently Asked Questions about Park View

What types of Care is Park View registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Park View provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Park View have?

There are 65 Single Rooms.

What are the Facilities & Services at Park View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park View to the centre of Newcastle upon Tyne?

4.4 mile(s) as the crow flies, distance by road may be significantly further.