Park View

Feetham Avenue, Forest Hall, Newcastle upon Tyne NE12 9QN
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8.6 46 Reviews
  • Park View, Newcastle upon Tyne
Park View is a purpose-built residential care home located in the heart of the local Forest Hall/Killingworth community. It is warm and welcoming with well maintained level access gardens for everyone to enjoy.

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Care Provided by Park View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Parry (Registered Manager)
  • Admission Criteria
    • Referrals from local authority, NHS, community and self funders accepted.
    • Ages 40+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Park View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,107
    • Self-Funded Residential Dementia Care from £1,151
    • RESPITE Self-Funded Residential Care from £1,107
    • RESPITE Self-Funded Residential Dementia Care from £1,151

  • Accommodation
    The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


    Facilities
    The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
  • (these prices are only a guideline, please contact Park View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.


    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.


    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.


  • Parking

  • There is ample free on-site parking.


Park View Reviews (46)

Total of 46, showing 21-40
8.6

Park View has a Review Score of 8.6 (8.627) out of 10, based on 8 reviews in the last 2 years. Over all time Park View has 46 reviews.

Overall Experience

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Date Published

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Review from I D (Son of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and caring. There is a lot of interaction with residents.


Food is prepared on the premises and is of a very good standard.


The pending refurbishment should improve the standard of the bedrooms.


Overall I am very happy that my mother is here and would recommend Park View.


Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your review, we really appreciate your feedback.


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Review from Carole H (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care at Park View is excellent from the management to the cleaners. They treat everyone with the utmost respect and dignity in sometimes difficult circumstances. I have nothing but praise for all of them.

Reply from Lee Fairless, Marketing Manager at Park View

Hi Carole


Thank you so much for the praise given for the level of care given to your loved one, we aim to always offer the best level of care at all times. Its great to hear family members comments, especially when we take the pressure off at a difficult time.


Regards


St Martins Care


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Review from Sue D (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Park View for a 4 week convalescence period. I was impressed by the caring attitude of all staff. Without exception, they showed genuine concern for all residents and visitors. The standard of accommodation and meals is top quality and the dedicated 'entertainment ladies' ensure there
is plenty to keep residents engaged. The administration of medicines, hospital visits etc is extremely efficient. Should my mother require full-time care in the future, I would not hesitate in calling on Park View.

Reply from Lee Fairless, Marketing Manager at Park View

Hi Sue


Many thanks for the sending in your amazing comments on the care your family member was offered with us at Park View. We will be sure to pass your comments on.


Regards


St Martins Care


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Review from David W (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Park View to be an extremely well run organised and caring environment for my Mum to stay during her convalescence. Medication routine, follow up hospital and GP appointments were all handled very efficiently. All staff showed a genuine caring attitude to residents and visiting friends and family.
If at any point in the future my mother required long-term residential care, Park View would be my first choice.

Reply from Lee Fairless, Marketing Manager at Park View

Hi David


Thank you so much for taking the time to review our service, it really boosts our staff when family members notice there efforts.


Regards


St Martins Care


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Review from M B (Son of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park View care home staff have given my father excellent care, support and attention from the moment he entered this home. All staff have been dedicated in their care and become a friend to my father as well as the rest of the family. Will recommend/already have, this fantastic care home.

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Review from Colin T (Son of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and genuine affection my mother received at Park View was exemplary. From the management to the domestic workers, all of the staff are to be highly commended.
We thank them so very much.

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Review from Lorraine N (Daughter of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently spent 3 weeks here while waiting for carers to be available to visit him at home. This was my first experience of a care home and I was a little apprehensive at first as you hear so many stories about care homes. I needn’t have worried as from the first day my dad arrived I knew he was
in safe hands here as all the staff are lovely and treated my dad with respect and cared for his needs extremely well, actually probably too good as he didn’t really want to leave. My dad is getting older and even with care at home, the time will probably come when he will need to be in a care home permanently and this care home will be our first choice.

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Review from Amanda W (Daughter of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Up until recently, my father was a resident, but unfortunately, he passed away at the beginning of May. He had been a resident since January 2017. I cannot praise highly enough the care he received at Park View. Everyone from management, office staff, to cleaners to caregivers really care about the
residents. The care that he received especially at the end of his life was outstanding. Thank you.

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Review from S H (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found everyone helpful, pleasant and caring. Place itself is very pleasant and clean.

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Review from Kerry J (Granddaughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanna has recently become a resident at Park View and I can say I am extremely pleased with the level of care she is receiving. She was admitted after having sepsis and she has come on in leaps and bounds since entering the home. She herself is very happy with her surroundings and that is extremely
important to the family.
The staff have bent over backwards to accommodate her in any way necessary including making her different meals to whats on the menu.
I would recommend this home to anyone.

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Review from June W (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Park View as an emergency placement due to an illness. My mother was very sceptical due to the stigmas however recovered well and stated she had never felt so safe and did not want to go home, she is now permanent at Park View and is so content. We as a family have no concerns or
doubts over her safety and well being.
The staff are so friendly and nothing is a problem when asked., managements door is always open for any concerns. The change in my mother since residing at Park View is great.

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Review from Claire M (Granddaughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandpa has now been in Park View for 6 months and we are very happy with the care and attention he has received. All the staff are lovely and great at keeping us informed. They are very accommodating and made a special effort for our family to have a meal for Grandpa's 95th birthday at Park View.

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Review from Anne W (Sister of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother has only been resident for two weeks, I am very pleased with all I have seen. On arrival, he was introduced to all the staff on duty which was a lovely gesture. All the staff have been very helpful to my brother and family and are always there to answer any questions that may arise.
The home is always bright and cheerful, the residents all seem very happy as they mix with each other. I have nothing but praise for the management and staff.

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Review from P O (Wife of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park View was recommended to me before my husband left hospital and it certainly lived up to what I hoped it would be. The staff were kind, considerate and very friendly as well as very efficient.

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Review from Lesley E (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and warm welcoming home. My mum has settled well after a rocky start. I have always found the staff professional, caring and very patient with my mem. It has certainly put my mind at rest and would recommend the home to anyone.

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Review from Joan G (Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful.

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Review from Linda S (Wife of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care home highly enough, from management to domestic staff. My husband is on the 1st floor, the care compassion and dignity he receives is amazing, nothing is too much trouble for the staff. They have been amazing, anything I have asked for by management and staff has been dealt with,
they truly are worth there weight in gold. I would highly recommend this establishment, 10/10, and I can’t thank them enough. One very happy resident's wife.

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Review from Kathryn R (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home very welcoming and always willing to help adjust to new surroundings. Meals look very good and care staff are excellent.

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Review from Marion S (Daughter of Resident) published on 3 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived at Park View for over 4 years now. She is well looked after by a group of caring and efficient staff members. They know mum's likes and dislikes and make sure she is as happy and settled as possible, her dementia sometimes making her feel worried or unsure about everything! If any queries
or problems arise they are always willing to listen to me and sort things out quickly without any fuss. Although mum doesn't join in much with other residents, staff, including the activities staff, do spend 1-1 time with her. Although I see mum nearly every day I know I can go away for short holidays in the knowledge that she will be safe and well cared for.

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Review from Neil T (Son of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Park View for about a year now and we receive constant feedback from the staff and management about his day to day needs and care.


The staff are all very friendly and always make me and the kids welcome when we visit providing drinks snacks and when the occasional sweets to keep

the kids occupied, very nice.

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Current Review Score: 8.6 (8.627)

Overview of Review Score

The Review Score of 8.6 (8.627) out of 10 for Park View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.389 for Park View is calculated as follows: ( (54 Excellents x 5) + (25 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.389

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.238 Points relating to the number of positive Reviews for Park View is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 7 Positive Reviews ÷ 13 = 0.538

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

15 Bed Vacancies

posted 25 Feb 2025

We have bed availability across all areas of our care home, residential, dementia and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.


Awards / Recognitions (2)

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Meet the Team (2)

Lisa

Lisa Parry

Job Title: Registered Manager

Joined: 2011

Lisa started work in social care at the age of 16 and has worked in several different areas over the years. Well over 20 years later this is still her passion. Lisa joined St Martins Care in 2011 and is another example of the potential to progress a successful career within the Company. Lisa has served St Martins Care in several roles, progressing to registered manager in 2019. On her time with St Martins Care, Lisa rightly says "I am very proud of progressing to home manager. Care has always been what I wanted for my career as I rule with my heart and placing a smile on someone's face and knowing they are safe and content is so rewarding." Lisa has big plans for developing Park View care home even further, explaining, "At Park View the residents are always at the forefront of what we do. We are a home from home and have made great changes to achieve this such as our bar, train simulator and shop. Our aim is to bring as much fulfilment and independence to those we have the pleasure to care for and support. I am looking forward to what the future can bring."


Amy

Amy Dowell

Job Title: Deputy Manager

Joined: 2016

Amy began working in care in 2015. From the beginning with no care experience, she spent a year out in the community and realised that caring for those in need had quickly become a passion and something that she wanted to do as a career. Amy decided to move into a residential setting and joined St Martins Care at its Park View care home and she has not looked back since. Amy’s first role was as a care assistant. Staring with no qualifications, she was supported by St Martins Care and soon obtained her NVQ Level 2. Straight away, Amy began studying for her NVQ Level 3, which has enabled her to progress in her career quickly. Amy says: “I always knew that I wanted to achieve more. I’m so pleased that my skills and ambitions were recognised and that I was able to progress, firstly as an acting senior before being promoted to senior care assistant. Being able to make a difference in the lives of those who require 24-hour support and even re-enabling those to return home is one of the most rewarding parts of what we do”. Amy is now the deputy manager of Park View and she is grateful to have been given this opportunity. Amy adds: “The whole team at Park View is fantastic and we are one big family, with the residents being at the heart of it. I am proud to be part of St Martins Care and look forward to what the future brings for us at Park View”.