Please contact us to discuss our fees.
The home is open 24 hours a day/ 7 days a week, it is a secured establishment with a fob access. No restrictions for visitation at the moment. Visiting individual should log in and out into the sign in app, to capture the individuals who are in the building.
Capel Grange has a shared car park with Capel Court Extra Care scheme. Across the car park there are approximately 45 parking spaces available to be used. Please do not park in the yellow boxes as these are used for deliveries and emergency vehicles. There is no allocated parking at Capel Grange, all spaces are available to be used. The car park is flat, well lit and covered by Closed Circuit Television (CCTV) the car park is regularly cleaned and maintained. Please note that there is on road parking available on Capel Crescent if the car park is full.
Capel Grange has a Review Score of 9.5 (9.490) out of 10, based on 12 reviews in the last 2 years. Over all time Capel Grange has 46 reviews.
Review from G J (Son of Resident) published on 9 December 2021
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Reply from Edgar Bautista, Nursing Home Manager at Capel Grange
Thank you so much for your review, Gareth, we are glad you are happy with our service.
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Review from R M (Daughter of Resident) published on 9 December 2021
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Reply from Edgar Bautista, Nursing Home Manager at Capel Grange
Thank you so much for your review, Rina, we are glad you are happy with the service.
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Review from Kimberley G (Granddaughter of Resident) published on 2 November 2021
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Reply from Edgar Bautista, Deputy Manager at Capel Grange
Thank you Kimberley for your lovely comments and praise, it is really appreciated, we are glad you are happy with the care and service we provide. I will pass on the comments to the staff looking after your nan.
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Review from K S (Daughter of Resident) published on 2 November 2021
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Reply from Edgar Bautista, Nursing Home Manager at Capel Grange
Thank you for your review, we are glad you are happy with the service and the care that your mum receives, I will pass the comments onto the staff.
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Review from Sue P (Daughter of Resident) published on 7 October 2021
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Reply from Edgar Bautista, Deputy Manager at Capel Grange
Thank you for taking the time to review Capel Grange, We are also hoping that the restrictions will be relaxed soon. Thank you for your lovely comments, I will pass this on to the staff.
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Review from Michelle P (Wife of Resident) published on 5 October 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you Michelle for your lovely comments. I will pass them on to the team.
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Review from Heather L (Daughter of Resident) published on 30 July 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you Heather for your kind words. We are delighted that you are happy with everything at Capel Grange and pleased that your dad settled well in a short period of time.
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Review from Jo C (Daughter of Resident) published on 30 July 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you Jo for your positive feedback for our staff and facilities at Capel Grange. We are delighted to know that your Dad is happy with his stay in Capel Grange.
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Review from Nicola D (Daughter of Resident) published on 16 July 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you Nicola for your lovely review. We are so pleased to know that you consider Capel Grange the best care home for your mum. We will continue to provide her high standard of care that she deserves.
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Review from Alison C (Daughter of Resident) published on 16 July 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you Alison for your kind words in appreciating the positive attitude of our staff. We will continue to provide your mum with the best care that she deserves.
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Review from Amy S (Daughter of Resident) published on 8 July 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you Amy for recognizing the kindness and other positive traits of our staff in Capel Grange. We aspire to provide high standards with the very best care for our residents. Thanks again for your kind words.
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Review from Victoria S (Daughter of Resident) published on 29 June 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you, Victoria, for your kind words. I know that it was a difficult decision for you to move your mum to a care home and we are all pleased to know that we were able to assist your mum and yourself during this difficult period.
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Review from Emma B (Granddaughter of Resident) published on 7 June 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you Emma for your very kind words. What you said in this review will definitely inspire our staff to further improve the care that they are providing to our residents.
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Review from Alex J (Daughter of Resident) published on 19 May 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you Alex for these very kind words. I will pass your feedback to al our staff and I am very sure that they will be very happy to hear them.
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Review from Steve P (Son of Resident) published on 14 May 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thanks so much for the kind words. I am pleased to know that your mum is fully settled and comfortable, and the care provided by our staff exceeded your expectations. Your review means a lot to us and lets us know that we are on the right track.
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Review from Anne J (Daughter of Resident) published on 23 March 2021
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Reply from Edgar Bautista, Home Manager at Capel Grange
Thank you very much for your kind words. We really appreciate you taking the time out and sharing your experience with us.
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Review from Caroline (Daughter of Resident) published on 25 November 2019
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Review from Gaynor L (Daughter of Resident) published on 28 October 2019
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Review from Dawn B (Daughter of Resident) published on 28 February 2019
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Review from Julie C (Daughter of Resident) published on 29 October 2018
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The Review Score of 9.5 (9.490) out of 10 for Capel Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.796 for Capel Grange is calculated as follows: ( (124 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 142 Ratings = 4.796
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.694 Points relating to the number of positive Reviews for Capel Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 10 Positive Reviews ÷ 14.4 = 0.694
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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