Capel Grange

Capel Crescent, Pillgwenlly, Newport NP20 2FG
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9.5 46 Reviews
  • Capel Grange, Newport
Capel Grange is Linc Care’s first purpose-built community nursing home in Newport. It opened in 2009 and provides high-quality person-centred care. Situated next to one of their Extra Care Schemes, this home provides nursing care for 72 people with a variety of care and physical needs including dementia and end of life care.

All of the bedrooms are spacious and en-suite designed around the people who live in the home. There are five separate communities each with their own lounge and dining areas. On the ground floor, there is a lounge and dining area leading to a conservatory and access to the enclosed landscaped garden.

Each area has complimentary tea and coffee making facilities and they encourage friends and family to enjoy refreshments together just as if it were happening in a person’s own home. BBQs and picnics are held in the garden which is secluded, safe and pleasant to sit in. There is a hair salon and a room for films or watching special sporting or social occasions.

Registered with the Care and Social Services Inspectorate for Wales (CIW), Capel Grange provides the highest standards of accommodation and person-centred care, with highly experienced Registered Nurses and Care Assistants providing 24-hour support. The whole building exceeds CSSIW requirements with bigger bedrooms, wider corridors, spacious lounges and a high staff to residents ratio.

Owned and operated by Linc Care, the team at Capel Grange recognises that every resident is different, so each person has a unique care plan designed just for them, encompassing both care requirements and personal preference.

Capel Grange is one of only three nursing homes in Wales to be named on the Eden Alternative UK Register of Homes. The Eden Alternative is a care philosophy centred around 10 core principles designed to empower elders to live as full a life as possible.

Care Provided by Capel Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lea Ramos (Home Manager)
  • Admission Criteria
    • Health board, Social Services, family/relatives. Approximately 50% admissions are CHC, and 25% equally for S/S and self funding.
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Capel Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,284
    • Self-Funded Nursing Dementia Care from £1,391
  • Please contact us to discuss our fees.


  • (these prices are only a guideline, please contact Capel Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home is open 24 hours a day/ 7 days a week, it is a secured establishment with a fob access. No restrictions for visitation at the moment. Visiting individual should log in and out into the sign in app, to capture the individuals who are in the building.


  • Parking
  • Capel Grange has a shared car park with Capel Court Extra Care scheme. Across the car park there are approximately 45 parking spaces available to be used. Please do not park in the yellow boxes as these are used for deliveries and emergency vehicles. There is no allocated parking at Capel Grange, all spaces are available to be used. The car park is flat, well lit and covered by Closed Circuit Television (CCTV) the car park is regularly cleaned and maintained. Please note that there is on road parking available on Capel Crescent if the car park is full.


Total of 46, showing 21-40
9.5

Capel Grange has a Review Score of 9.5 (9.490) out of 10, based on 12 reviews in the last 2 years. Over all time Capel Grange has 46 reviews.

Overall Experience

  • 38
  • 6
  • 1
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved into Capel Grange Care Home. He has quite severe dementia but all the staff at Capel Grange have been brilliant with him from day one. All the staff clearly take pride in their work, but it is their desire to do their best for Dad that is most impressive. No matter how difficult
or challenging the circumstances may be, the staff at Capel Grange go the extra mile to try and make Dad as comfortable as possible. The staff clearly understand dementia and how it can affect Dad differently during the course of a day (noting that no two days are the same) and they adjust their care accordingly. Fantastic.
It is heartbreaking to see our dad at this stage in the dementia cycle but is also comforting to know that he is being looked after as best as is possible. I cannot speak highly enough of the entire team at Capel Grange.

Reply from Edgar Bautista, Nursing Home Manager at Capel Grange

Thank you so much for your review, Gareth, we are glad you are happy with our service.


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Overall Experience  Overall Experience 5.0 out of 5

Staff and nurses are looking after my mother, who is bed-bound extremely well.
Excellent service. Administration staff and all employees make you feel welcome as soon as you enter the nursing home.
Would highly recommend care/nursing home.

Reply from Edgar Bautista, Nursing Home Manager at Capel Grange

Thank you so much for your review, Rina, we are glad you are happy with the service.


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Overall Experience  Overall Experience 5.0 out of 5

My nan has been living at Capel Grange Care Home since February 2021, it was a decision we didn't want to do but because of her health and disabilities we had no choice. I had never dealt with Caple Grange before and was very concerned as I was the one who cared for her for eleven years and didn't think
anyone could look after her as good as me, but I was completely wrong, staff at Capel Grange have been absolutely amazing with her. There is nothing they won't do to help not only her but me as a family member, if I have questions they will answer them, if they need to do something with her like injections/medication they always contact me, I'm never left out. When I visit her she has this glow about her, she does have her moments but don't we all. There's always plenty of activities for her to get involved in like gardening, singing even bowling, they play bingo and do paintings and many, many more.
After the experience I've had and still having I would definitely recommend this nursing home to anyone.

Reply from Edgar Bautista, Deputy Manager at Capel Grange

Thank you Kimberley for your lovely comments and praise, it is really appreciated, we are glad you are happy with the care and service we provide. I will pass on the comments to the staff looking after your nan.


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Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident of Capel Grange Care Home for two years. I am very happy with the care she receives, staff are friendly, kind and hard-working. It seems a happy place for residents despite the challenges everyone has faced since 2020.

Reply from Edgar Bautista, Nursing Home Manager at Capel Grange

Thank you for your review, we are glad you are happy with the service and the care that your mum receives, I will pass the comments onto the staff.


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Overall Experience  Overall Experience 4.0 out of 5

My elderly father was quite ill when he was accepted into the care home just over twelve months ago. He was given excellent nursing care and attention and gradually his health improved. He is now able to get up and sit in his chair to watch tv or join in events arranged by the home.
Since Covid, family
visits have been very limited and I realise my father’s lack of communication with his family has affected his speech. This improves when we can visit and use the time to encourage him to chat.
He will be 97 on his next birthday and we are very much hoping that the health board will relax visiting so that family and friends can call to see him.
The care home staff have tried hard to keep the virus at bay and understandably have been really busy. They are cheerful and very kind to my father and provide the appropriate personal care to ensure he is clean and tidy. Dad was always fussy about his appearance. He could not be in a better and more caring nursing home.

Reply from Edgar Bautista, Deputy Manager at Capel Grange

Thank you for taking the time to review Capel Grange, We are also hoping that the restrictions will be relaxed soon. Thank you for your lovely comments, I will pass this on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has resided at Capel Grange Care Home since March 2021, since then I have been visiting him and have been pleased with the support not only for my husband but also for myself from staff. My husband has improved both physically and mentally, his condition on admission was very serious. If
I have any concerns/queries the staff listen and they are dealt with immediately. I have developed a good rapport with the care staff and feel at ease when I have to leave my husband in the care of Capel Grange staff which is very reassuring for me.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you Michelle for your lovely comments. I will pass them on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this truly outstanding care home and all the staff that work there.
My father moved into Capel Grange in June 2021 and he couldn’t be in a better place. The care he receives is of the highest standard with all his needs being met. Family are well supported too.
I wouldn’t
hesitate to recommend Capel Grange to anyone looking to place a loved one in a care home.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you Heather for your kind words. We are delighted that you are happy with everything at Capel Grange and pleased that your dad settled well in a short period of time.


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Overall Experience  Overall Experience 5.0 out of 5

Capel Grange is such a wonderful place, always something going on for the residents to engage in. Facilities are great but the staff really do make it an amazing place to be. Nothing is too much trouble and always willing to go the extra mile. Dad is happy and well cared for.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you Jo for your positive feedback for our staff and facilities at Capel Grange. We are delighted to know that your Dad is happy with his stay in Capel Grange.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into Capel Grange amazingly.
The staff have been fantastic, caring and understanding.
Her room has been personalised with her own things making it home from home.
I could not wish for better for my mum.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you Nicola for your lovely review. We are so pleased to know that you consider Capel Grange the best care home for your mum. We will continue to provide her high standard of care that she deserves.


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Overall Experience  Overall Experience 5.0 out of 5

My dear mother has been in Capel Grange for a year and it’s been difficult with Covid…but the staff were very helpful with queries and arranging FaceTime and then garden visits.
They are all kind and cheerful.
I always know Mum's in safe hands.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you Alison for your kind words in appreciating the positive attitude of our staff. We will continue to provide your mum with the best care that she deserves.


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Overall Experience  Overall Experience 5.0 out of 5

Our dad arrived at Capel Grange in his late 60s, having been diagnosed with a degenerative condition, and we are so glad that it is now his home. From our very first contact, staff at Capel Grange have been friendly, helpful, knowledgeable and, most importantly, kind. They have taken time to get to
know Dad as a person and are fantastic in catering for his daily needs, interests and curve balls! Activities are plentiful and are aimed at the elders of today and what interests them - no sitting round singing 'we'll meet again' to be had here! As a family, we cannot fault the staff, they are a fantastic team and it is evident that they all enjoy their work and genuinely care for the elders at Capel Grange. Dad is treated at all times with dignity and respect and always with a huge amount of care and laughter. We cannot sing the praises of Capel Grange enough and would recommend anyone who is thinking of looking at Capel Grange as a home for their loved one to contact the team there.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you Amy for recognizing the kindness and other positive traits of our staff in Capel Grange. We aspire to provide high standards with the very best care for our residents. Thanks again for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Moving my mum into a care home was unavoidable and extremely daunting but the staff at Capel Grange made the process as easy as they could. My mum is well looked after and the staff are warm and welcoming and willing to go the extra mile to find out information or assist you. The staff ratio is high,
Capel make a huge effort with resident activities and have kept up family communication throughout the pandemic.
My mum has a good rapport with the staff and they are a happy smiling team, who seem to have good relationships with the residents they care for. The building is purpose-built and spotlessly clean and well decorated.
I feel Capel Grange offer a high standard of care, and although choosing a care home is a very personal decision I would have no hesitation in recommending Capel Grange.
Thanks to the whole team - it's been a comfort to me to know my mum has been so well looked after in these difficult circumstances.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you, Victoria, for your kind words. I know that it was a difficult decision for you to move your mum to a care home and we are all pleased to know that we were able to assist your mum and yourself during this difficult period.


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Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Capel Grange for a few years and has been looked after brilliantly. The staff are very experienced, caring and so very supportive - both for my nan and us as a family. The real test came during Covid where the level of care has remained constant and during the period when
we couldn't visit Nan, video calls were scheduled allowing us the opportunity to see and speak to her. The home has remained Covid free and regular tests have been conducted with clear and regular communications to families. More recently pod and indoor visits have commenced where it is clear that Nan has been brilliantly cared for and is content. I cannot recommend this home highly enough - they are superheroes as far as we are concerned. I know the sacrifices during the pandemic that staff made to ensure residents were prioritised and for that, we are eternally grateful. Thank you for everything Capel Grange.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you Emma for your very kind words. What you said in this review will definitely inspire our staff to further improve the care that they are providing to our residents.


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Overall Experience  Overall Experience 5.0 out of 5

My dad resided at Capel Grange from September 2020 to February 2021, when he sadly passed away.
Due to the pandemic this was an extremely challenging time but the staff who looked after Dad were amazing. The staff were always helpful, friendly and professional.
When we were able to visit the home
it always seemed really clean and a nice atmosphere. I would definitely recommend Capel Grange to anyone making the difficult decision to put a loved one in a care home.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you Alex for these very kind words. I will pass your feedback to al our staff and I am very sure that they will be very happy to hear them.


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Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident of Capel Grange during lockdown in October 2020 after her previous home had to close. We had been very happy at that previous home and it was therefore with some trepidation that we moved her to Capel Grange in October. As a family we are delighted that Capel Grange, in particular
the staff, have exceeded our expectations in all regards, despite the obvious difficulties presented by a move during lockdown. Mum has settled in very well, despite the fact that we have been unable to have any physical contact with her until very recently, and it is clear Mum is very comfortable with all staff and they all have great respect for her. All aspects of the home from her room, the communal facilities through to the staff all deserve 5 stars for their caring and thoughtful dealings with a new family who have not had the opportunity to be close to their most loved Mum. Couldn’t recommend Capel Grange more highly.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thanks so much for the kind words. I am pleased to know that your mum is fully settled and comfortable, and the care provided by our staff exceeded your expectations. Your review means a lot to us and lets us know that we are on the right track.


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Overall Experience  Overall Experience 5.0 out of 5

I felt very confident that my father would be well cared for in Capel Grange having read reviews and the CIW report. The staff were helpful, friendly and very professional. They kept in contact with me about my father's health and also if he needed anything.
Having worked for over 30 years in the care
sector, I feel I am able to comment on the standards of care and ethos of the nursing home. I felt able to entrust my father to the care of their dedicated team of staff.
Sadly my father passed away and is now at peace.

Reply from Edgar Bautista, Home Manager at Capel Grange

Thank you very much for your kind words. We really appreciate you taking the time out and sharing your experience with us.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum was extremely happy and content at Capel Grange. The care she received was phenomenal, the dedication of the carers and activity co-ordinators outstanding. My sister and I had peace of mind that Mum was receiving the best care we could possibly hope for. The carers excel in dignity and personal
health for each resident. The food was varied and plentiful. Mum passed away peacefully in the place she called home. I have no hesitation to recommend Capel Grange to future sons/daughters for a safe home for loved ones.

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Overall Experience  Overall Experience 5.0 out of 5

I feel safe and I know my father feels safe. The carers are loyal and have been at the home a long time, which says a lot. Not lots of new people. They are like Dad's extended family, very caring and considerate. The food is very good and very clean. Lots of activities. Lovely rooms. I can't fault the
place at all.

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Overall Experience  Overall Experience 4.0 out of 5

In my opinion, Capel Grange provides very good care in a warm friendly atmosphere. The home is always clean but ensuite bathrooms do get a bit smelly.
Residents of all abilities are encouraged to become involved in a wide range of activities and to be as active as their situation allows. My mother
loves the various activities. The staff are all very good kind and understanding.

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Overall Experience  Overall Experience 5.0 out of 5

Exceptional care.

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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Capel Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Capel Grange is calculated as follows: ( (124 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 142 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.694 Points relating to the number of positive Reviews for Capel Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 10 Positive Reviews ÷ 14.4 = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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