Capel Grange

Capel Crescent, Pillgwenlly, Newport NP20 2FG
Submit a Review
9.5 46 Reviews
  • Capel Grange, Newport
Capel Grange is Linc Care’s first purpose-built community nursing home in Newport. It opened in 2009 and provides high-quality person-centred care. Situated next to one of their Extra Care Schemes, this home provides nursing care for 72 people with a variety of care and physical needs including dementia and end of life care.

All of the bedrooms are spacious and en-suite designed around the people who live in the home. There are five separate communities each with their own lounge and dining areas. On the ground floor, there is a lounge and dining area leading to a conservatory and access to the enclosed landscaped garden.

Each area has complimentary tea and coffee making facilities and they encourage friends and family to enjoy refreshments together just as if it were happening in a person’s own home. BBQs and picnics are held in the garden which is secluded, safe and pleasant to sit in. There is a hair salon and a room for films or watching special sporting or social occasions.

Registered with the Care and Social Services Inspectorate for Wales (CIW), Capel Grange provides the highest standards of accommodation and person-centred care, with highly experienced Registered Nurses and Care Assistants providing 24-hour support. The whole building exceeds CSSIW requirements with bigger bedrooms, wider corridors, spacious lounges and a high staff to residents ratio.

Owned and operated by Linc Care, the team at Capel Grange recognises that every resident is different, so each person has a unique care plan designed just for them, encompassing both care requirements and personal preference.

Capel Grange is one of only three nursing homes in Wales to be named on the Eden Alternative UK Register of Homes. The Eden Alternative is a care philosophy centred around 10 core principles designed to empower elders to live as full a life as possible.

Show Capel Grange on the Map

Care Provided by Capel Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lea Ramos (Home Manager)
  • Admission Criteria
    • Health board, Social Services, family/relatives. Approximately 50% admissions are CHC, and 25% equally for S/S and self funding.
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Capel Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,284
    • Self-Funded Nursing Dementia Care from £1,391

  • Please contact us to discuss our fees.
  • (these prices are only a guideline, please contact Capel Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open 24 hours a day/ 7 days a week, it is a secured establishment with a fob access. No restrictions for visitation at the moment. Visiting individual should log in and out into the sign in app, to capture the individuals who are in the building.


  • Parking

  • Capel Grange has a shared car park with Capel Court Extra Care scheme. Across the car park there are approximately 45 parking spaces available to be used. Please do not park in the yellow boxes as these are used for deliveries and emergency vehicles. There is no allocated parking at Capel Grange, all spaces are available to be used. The car park is flat, well lit and covered by Closed Circuit Television (CCTV) the car park is regularly cleaned and maintained. Please note that there is on road parking available on Capel Crescent if the car park is full.


Capel Grange Reviews (46)

Total of 46, showing 41-46
9.5

Capel Grange has a Review Score of 9.5 (9.490) out of 10, based on 12 reviews in the last 2 years. Over all time Capel Grange has 46 reviews.

Overall Experience

  • 38
  • 6
  • 1
  • 0
  • 1

Date Published

46
2
5
12
34

Review from Steve O (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was in the home for a short period, her fear of being in a care home soon vanished. Mum and the family found the home to be excellent in all aspects. The care staff were particularly brilliant and they looked after Mum with love, care and compassion.
The standards of the facilities
and food were the best we could have imagined.
Well done and God bless you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Wife of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They seem to be very attentive. There are two problems, my husband sometimes does not have a bath. When the patient officer came she said he must have two a week at least. It has only been since then that he has had a bath once or twice not every week as promised. He does have a shower sat in the chair
under it but he can't wash most important parts. The carers do not attend to him when he wants the toilet as they have to see to others and it appears they are always too busy.

Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you for taking the time to share your feedback with us. Providing high quality care is so important to us and we are keen solve any of your concerns. We have discussed your husband’s bathing preferences with him and have altered his care plan according to his wishes. We are keen to review these arrangements with both you and your husband to ensure that you are both happy.


Our staffing ratios are the highest in the area with 4 carers and 1 nurse for every 15 people. We aim to get to everyone as soon as and as quickly as we can. Following our discussion with you we now understand that the delay in attending to your husband was a one off incident and you are happy with the arrangements we have in place.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Husband of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is efficient and caring, and the staff are very pleasant. The establishment is clean and modern.

Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you for your positive review. We value feedback from our residents and their families as it helps us to continuously improve our service. We will share your comments with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Wife of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been a residents of Capel Grange he has received excellent care form the nurses and carers, also the staff on all levels. It was a difficult decision for us the family, to have to put my husband into a nursing home. So when I leave him each day, after visiting, I know he's being
looked after properly. It's like a home from home, like I tell them one big family!!I thank them for their continued care! Always!

Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you so much for taking the time to post your review. We fully understand that moving to a nursing home is a big decision. We work closely with our residents and their families to provide person centred care and support in a safe, relaxed and homely environment which is sensitive to the ever-changing nature of the people we care for. We really value your feedback and we will share your comments with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Daughter of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Capel Grange for 17 months. During this time she has moved from a general nursing unit to an EMI unit. On each unit my Mother has always been treated with the dignity and respect she so rightly deserves. I and members of my family are always treated with respect and
if ever I have had any issue then it is promptly sorted. It is reassuring that Mum is being well cared for as it can be upsetting to see her with the Alzheimer's disease she has.

Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you so much for your review. Ensuring the wellbeing, dignity and choice of our residents is at the heart of everything we do at Capel Grange. We value your feedback and we will share it with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison H (Daughter of Resident) published on 18 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and father were resident at Capel Grange since 2010. My father passed away in their care in 2011 but my mother still resides at the nursing home. My parents had previously been resident at another establishment where I was very unhappy with their care. This home has since closed.
Capel Grange
is in my opinion one of the best nursing homes in Wales. It is clean, well designed accommodation with open light spaces. The rooms are spacious and airy all with ensuite facilities. The staff are well managed, professional and effective. The units operate with same staff teams who work on a rota basis. Food is good and plentiful. Activities co-ordinators provide activities 5 days a week.
If you are reading this with the unhappy task of finding nursing accommodation for a loved one, I recommend Capel Grange without reservation. The staff are happy to show you around if you visit.

Reply from Abigail Katsande, Nursing Home Manager at Capel Grange

Thank you so much for taking the time to review Capel Grange. We value your feedback and will share it with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Capel Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Capel Grange is calculated as follows: ( (124 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 142 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.694 Points relating to the number of positive Reviews for Capel Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 10 Positive Reviews ÷ 14.4 = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet